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Holiday Inn Norwich Hotel - Leisure Facilities

Ipswich Road, Norwich, Norfolk, NR4 6EP

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Access Guide

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Leisure Facilities Introduction

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Staff receive disability awareness/equality training.
  • There is not a member of staff trained in British Sign Language.
  • Staff do not receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; large print on request.
  • There is an assistance dog toilet or toileting area at the venue/near by.
  • The assistance dog toilet or toileting area is located on the grass areas in front of the hotel.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.

Parking

  • Parking View
    • The hotel does have its own parking facilities.
    • The car park is located at the front of the hotel.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 6 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 246cm x 697cm (8ft 1in x 22ft 10in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are no parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • There is tactile paving on dropped kerbs between the car park and the entrance.
    • The nearest designated Blue Badge parking bay is approximately 8m (8yd 2ft) from the hotel entrance.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Please register your car at reception to gain free parking.

Opening Times

  • Monday 06:30 - 22:00.
  • Tuesday 06:30 - 22:00.
  • Wednesday 06:30 - 22:00.
  • Thursday 06:30 - 22:00.
  • Friday 06:30 - 22:00.
  • Saturday 07:00 - 21:00.
  • Sunday 07:00 - 21:00.

Outside Access (Hotel Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the hotel.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The height of the bell/buzzer is 140cm (4ft 7in).
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 141cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 162cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • This entrance gives direct access to the second floor.
    • The main doors are locked between 01:00 and 05:00.
    • There is a telephone on the wall to the left of the entrance (shown in photograph 4).
    • The height of the telephone is 141cm.
    • This telephone is used to obtain assistance from the reception desk and to gain entry to the hotel when the doors are locked.

Reception (Main Reception)

  • Reception View
    • The reception point is located ahead as you enter the hotel.
    • The reception point is approximately 5m (5yd 1ft) from the hotel entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 03/02/2020.
    • The hearing loop was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is carpet.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.

Getting Around

  • Access View
    • There is step-free access throughout the second floor.
    • There is a slight slope, with no handrails, for access to the accessible and standard toilets.
    • This slope is on the second floor, in the corridor to the left of the main reception desk. This slope is shown in photographs 1 and 2.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is laminate and carpet.
    • There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • There is a mixture of seating with and without armrests at regular intervals.
    • The lighting levels are varied.
    • Access to other floors/levels is via stairs.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played in the reception and restaurant/bar areas.
    • There is a hearing assistance system in the public areas of the building.
    • The system is a fixed loop.
    • The hearing assistance loop is located at the main reception desk. There is also a fixed hearing loop in the Yeoman A and B meeting rooms.
    • Staff are trained to use the hearing system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 03/02/2020.
    • The hearing loop was working at the time of testing.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the corridor to the left of the main reception desk.
    • The stairs are approximately 21m from the hotel entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are 1, 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are varied.
  • Other Information View
    • The area(s) on the floors which are not accessible is/are Rooms 101 to 141, the fitness suite and the Harford Suite on the first floor and Rooms 301 to 341 on the third floor.

Entrance (Leisure Facilities First Floor Internal Entrance)

  • Entrance View
    • This information is for the entrance located on the first floor of the hotel.
    • The entrance area/door is not clearly signed.
    • There is stepped access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 111cm.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located between the first and second set of doors.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • The lighting levels at the step(s) are good.
  • Comments View
    • There is a third door.
    • The third door opens towards you (pull).
    • The third door is heavy.
    • The width of the third door is 91cm.

Ramp(s) / Slope(s) and Step(s) (Corridor Leading to the Fitness Suite)

  • Ramp / Slope View
    • There is a ramp/slope located in the corridor on the right as you enter.
    • The ramp/slope is used to access the fitness suite and the leisure facilities reception desk.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 126cm (4ft 2in).
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • This level change has to be used to access all of the leisure facilities services.
    • Although there are no handrails there is seating without armrests running the length of the ramp on the right (going up).

Reception (Leisure Facilities)

  • Reception View
    • The reception point is located at the end of the corridor as you enter the leisure facilities first floor internal entrance.
    • The reception point is approximately 24m (26yd 9in) from the leisure facilities first floor internal entrance.
    • Clear signage for the reception area/desk is not visible from the lift.
    • There is ramped/sloped access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the desk.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is stone.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is not sufficient space for a wheelchair user to use the waiting area.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located on the first floor of the hotel.
    • The fitness suite is 18m (19yd 2ft) from the leisure facilities first floor internal entrance.
    • There is not level access to the fitness suite.
    • There are doors into the fitness suite.
    • The doors open towards you (pull).
    • The doors are single.
    • The doors are heavy.
    • The opening is 88cm (2ft 11in) wide.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Training provided is by the hotel.
    • Equipment suitable for mobility or sensory impaired users includes free weights and rowing machines.
    • A portable hearing loop is not available for induction.
    • There is not clear manoeuvring space between equipment.
    • There is not level access to all of the equipment.

Ramp(s) / Slope(s) and Step(s) (Fitness Suite)

  • Ramp / Slope View
    • There is a ramp/slope located ahead as you enter the fitness suite.
    • The ramp/slope is used to access the majority of the fitness suite equipment.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up the ramp.
    • The width of the ramp/slope is 126cm (4ft 2in).
    • The lighting levels at the ramp/slope are good.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located to the right as you enter the fitness suite.
    • The step(s) is/are used to access the majority of the fitness suite equipment.
    • There is/are 3 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are good.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is not a hoist for wheelchair users to access the water.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Changing Area (Male)

  • Changing Area View
    • There is a/are changing area(s) available.
    • The changing area that was surveyed is located at the rear of the fitness suite.
    • The changing area is approximately 28m from the leisure facilities first floor internal entrance.
    • The changing area is approximately 4m from reception.
    • The changing area is approximately 6m from the swimming pool.
    • There is stepped access to the changing area.
    • The facilities available within the changing area include; standard showers, standard toilets and baby change facilities.
    • This is a male changing area.
    • Similar female changing area(s) are available.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 76cm.
    • The type of flooring in the changing area is tiles.
    • There is not a flashing fire alarm beacon within the changing area.
    • There are changing benches or seats within the changing area.
    • There are lockers within the changing area.
    • There is a/are locker(s) within reach for a wheelchair user.
    • There is not a water dispenser available.
    • The lighting levels in the changing area are good.
    • There is a medium height step (14cm) to access the swimming pool from the female and male changing areas (shown in photographs 9 and 10).
  • Shower Facilities View
    • Shower facilities are available.
    • There is step free access to the shower facilities.
    • Fixed.
    • The height of the shower head(s) is/are 187cm.
    • The shower control type(s) is/are twist/turn.
    • There is no seat for the shower(s).
    • There is a/are wall-mounted grab rail(s) available for the shower(s).
    • There are 3 standard showers. The shower to the right and the middle shower have a handrail on the left. The shower to the left has no handrails. There is a trough leading to the showers from the changing room (shown in photograph 6).
  • Toilet Facilities View
    • Toilet facilities are available.
    • There is step free access to the toilet(s).
    • An ambulant toilet with wall-mounted grab rails is not available.
    • The wash basin(s) tap type is twist/turn.
    • The lighting levels in the toilet(s) are good.
  • Baby Changing Facilities View
    • Baby changing facilities are available.
    • Baby changing facilities are located in the changing area.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm.