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Boots Pharmacy

Kingston Hospital NHS Foundation Trust, Galsworthy Road, Kingston upon Thames, Surrey, KT2 7QB

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Access Guide

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Getting To The Hospital

  • By Road View
    • The postcode for SAT-NAV users is KT2 7QB.
      Kingston Hospital is located to the east of the town centre.
      Kingston Hospital can be accessed from the M25 or A3.
    • Parking at the hospital is very limited so where possible travel by public transport.
      Car parks 1 to 3 are located at the front of the site.
      There are Blue Badge bays available in car parks 1, 2 and outside of the Esher Wing.
  • By Bus View
    • Kingston Hospital is served by a number of bus routes such as Kingston Hospital Forecourt – K2 and K4, Galsworthy Road – K3, 57, 213 and N213, Coombe Road – K2, K3, K4, K5 and Kingston Hill – 57, 85, 213, N213.
    • There is an onsite bus stop.
    • The main on-site bus stop is located in front of the Sir William Rous Unit, off of Galsworthy Road.
    • The bus stop is sheltered and has bench seating available. There is limited space for a wheelchair user.
    • The route from the main on-site bus stop to the main entrance is approximately 75 meters. The route has slight slopes/ramps on approach and there is a zebra crossing with tactile paving on both sides.
  • By Train View
    • The nearest station to Kingston Hospital is Norbiton, approximately 0.2 miles (4 minute walk) away via Coombe Road or Wolverton Avenue.
      Norbiton Station is served by the South Western Railway.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on level 2 of the Bernard Meade Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8934 3993.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found by the outpatients main entrance.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the main reception.

Hospital Parking (Car Park 1)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac and block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 254cm x 460cm (8ft 4in x 15ft 1in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building and close to the Blue Badge parking bays.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the main entrance.
  • Comments View
    • Blue Badge holders must register their car registration to get free parking.

Getting To (Boots Pharmacy)

  • Boots Pharmacy is/are located on the ground floor / L3 of the Outpatients Department.
  • Access to Boots Pharmacy is via the Outpatients Department entrance.
  • Enter the hospital via the main outpatients entrance.
    Pass the outpatients reception and turn left.
    Enter the corridor and the pharmacy will be on the right.
  • There is step free access to Boots Pharmacy.
  • Boots Pharmacy is approximately 15m from the Outpatients Department entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located to the right of the main hospital entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 112cm (3ft 8in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 219cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 137cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the first set of doors.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Opening Times (Boots Pharmacy)

  • Monday 09:00 - 18:30.
  • Tuesday 09:00 - 18:30.
  • Wednesday 09:00 - 18:30.
  • Thursday 09:00 - 18:30.
  • Friday 09:00 - 18:30.
  • Saturday 10:00 - 16:00.
  • Sunday 10:00 - 16:00.

Waiting Room / Area (Outpatients L3 / Boots Pharmacy)

  • There is a waiting room / area.
  • The waiting room / area is approximately 9m from the Outpatients Department entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Counter

  • The pharmacy is located on the left as you enter the pharmacy.
  • The counter is approximately 2m (2yd 7in) from the pharmacy entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • There is not a clear unobstructed route to the counter.
  • There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Comments View
    • There are queuing barriers that reduce the accessibility to the counter.

Consultation / Treatment Room

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consultation Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 83cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.
  • Comments View
    • At the time of survey (June 2022) the consultation room was being used for storage.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on level 3 by the Main Entrance, on level 2 of the Esher Wing and Kingston Surgical Centre, on levels 3 and 4 of the Kingston Surgical Centre and on levels 6 and 7 of the Esher Wing.
  • Shared standard toilet facilities are located on level 3 by the Main Entrance, level 2 of the Esher Wing and Kingston Surgical Centre and on level 5 of Esher Wing.
  • Female and male standard toilet facilities are located on levels 3 and 4 of Kingston Surgical Centre.
  • Parent and baby changing facilities are located within the accessible toilet on level 2 of the Kingston Surgical Centre and within the accessible toilets on levels 6 and 7 of Esher Wing.

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