Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Hannafords Bar

Kingston Hill Campus, Kingston Hill, Kingston upon Thames, Surrey, KT2 7LB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

Location

  • The venue is situated outside the centre of the town or city.
  • This venue is situated in Kingston upon Thames.
  • The venue is not situated on a road which has a steep gradient.
  • The nearest National Rail station is Norbiton.
  • Comments View
    • Opening times at weekends vary dependent on scheduled events.

Opening Times

  • Monday 16:00 - 23:00.
  • Tuesday 16:00 - 23:00.
  • Wednesday 16:00 - 23:00.
  • Thursday 16:00 - 23:00.
  • Friday 16:00 - 23:00.
  • Saturday Closed.
  • Sunday Closed.

Parking (Car Park F)

  • The venue does have its own car park.
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • The car park type is open air/surface.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 350cm x 560cm (11ft 6in x 18ft 4in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 12m (13yd 4in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 140cm (4ft 7in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double (with one leaf locked).
    • The door(s) is / are heavy.
    • The width of the door opening is 142cm (4ft 8in).
  • Comments View
    • There is an ATM to the right of the entrance (photographs 7 to 9).
    • The ATM is 18m from the main entrance.
    • The ATM controls/screen are 91cm - 130cm above the ground.
    • There is a talking ATM jack point to the lower right of the ATM controls (photograph 9).

Level Change (Outside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at the second set of doors.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Getting Around

  • Access View
    • There is step free access throughout the majority of the building.
    • There is/are 5 clearly marked step(s), with handrails on both sides, for access to the rear raised area (photographs 5 to 7).
    • The step(s) is/are deep (18cm+).
    • There is a steep ramp, with no handrails, for access to the café and events area (photographs 3 and 4).
    • There is/are 5 clearly marked step(s), with no handrails, for access to the DJ booth (photograph 9).
    • The step(s) is/are deep (18cm+).
  • Getting Around View
    • There is not clear signage for building facilities/areas in the foyer/reception area.
    • There is no directional signage at key points of circulation routes.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are low to moderate.
    • This building does play background music.
    • Music is played when the venue is open.
    • There is not a hearing assistance system.

Eating and Drinking (Hannafords Bar)

  • Location and Access View
    • The following information is for the bar.
    • The bar is located straight after the main entrance.
    • There is step-free access to the bar.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a bar where drinks can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • Plastic/takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
  • Service Counter(s) View
    • The height of the counter is 106cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is wood.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 110cm.
    • There are also coffee tables, high tables and sofas.
    • The surface height of the lowest table is 46cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • The type of flooring in this area is wood.
    • The lighting levels are low to moderate.

Eating and Drinking (Subway)

  • The following information is for the café.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 12m (13yd 4in) from the main entrance.
  • The standard height for tables is 72cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches.
  • Comments View
    • There is slope with a slight incline to access this area.
    • The slope does not have handrails.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the rear right of the building, along the short corridor.
    • This accessible toilet is approximately 26m (28yd 1ft) from the main entrance.
    • There is ramped/sloped access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 158cm x 220cm (5ft 2in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 103cm (3ft 5in).
    • The contrast between the toilet roll holder and the wall is fair.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is twist turn mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 113cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 102cm.
    • The contrast between the towel dispenser and the wall is fair.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 79cm (2ft 7in).
    • The contrast between the hand dryer and the wall is fair.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the rear right of the building, in the short corridor.
    • There is ramped/sloped access into the toilet(s).
    • The standard toilet(s) is/are approximately 23m from the main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.
  • Comments View
    • The female standard toilets are shown in photographs 1 to 4.
    • The male standard toilets are shown in photographs 5 to 10.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.