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Whitakers Garden Centre Shop and Exterior Garden Centre

Liverpool Road, Prescot, Knowsley, Merseyside, L34 3LX

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Prescot.

COVID-19 Information

  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There are separate doors for entering and exiting.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • There is not a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Toilets are available.

Opening Times (Garden Centre)

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 10:30 - 16:30.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front and side of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 9 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 340cm x 603cm (11ft 2in x 19ft 9in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the front (right) entrance.
    • The furthest Blue Badge bay is 32m (34yd 2ft) from the front (right) entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.
  • Comments View
    • The main entrance consists of two entrances.
    • One ahead (from the blue badge bays) and one to the right of the blue badge bays.
    • The information in this guide relates to the right hand entrance.
    • Using the right hand entrance overcomes the dropped kerb.

Outside Access (Front (Right) Entrance)

  • This information is for the entrance located at the front of the building on the right.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 154cm (5ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 172cm (5ft 8in).
  • Comments View
    • There are bollards at this entrance.
    • The width between the bollards is 140cm.
    • There is a similar set of doors located to the left of this entrance.

Level Change (Front (Right) Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Reception (Customer Service Desk)

  • The desk/counter is 3m (3yd 10in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.
  • Comments View
    • The flooring in the garden centre store is a combination of concrete, solid laminate flooring and vinyl tiles.
    • There are some slightly uneven surfaces where the different types of flooring join.
    • This has created a threshold in places.
    • The flooring in the pet store and DIY Centre is block paving.

Counter (Tills)

  • The counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 77cm (2ft 6in).
  • There is not a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • Lighting levels are medium.

Outside Access (Pots and Compost Area)

  • This information is for the entrance located the rear right of the Pet Store.
  • There is not level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 150cm (4ft 11in).

Level Change (Pots and Compost Area)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Outside Access (Greenhouse)

  • This information is for the entrance located in the outdoor plant area.
  • There is not level access into the venue.
  • The main door(s) open(s) by sliding.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 164cm (5ft 5in).

Level Change (Greenhouse)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is steep.
  • The ramp/slope is permanent.

Outside Access (Cafe)

  • This information is for the entrance located to the rear of the store.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 170cm (5ft 7in).

Eating and Drinking (Cafe)

  • The following information is for the cafe.
  • The cafe is located to the rear of the main building.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the cafe entrance.
  • The distance between the floor and the lowest table is 36cm (1ft 2in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 09:00 - 16:30.
    • Tuesday 09:00 - 16:30.
    • Wednesday 09:00 - 16:30.
    • Thursday 09:00 - 16:30.
    • Friday 09:00 - 16:30.
    • Saturday 09:00 - 16:30.
    • Sunday 10:00 - 15:30.

Outdoor Areas

  • The outdoor areas include Pots and compost, landscaping and outdoor plants and ornaments.
  • There are easy, moderate and steep ramps / slopes throughout the outdoor areas.
  • Most of the steep ramps / slopes can be avoided.
  • The surface in the outdoor areas are a combination of tarmac and block paving.
  • There is ample room for a wheelchair to manoeuvre.
  • There is a covered walkway in the the outdoor areas leading to the greenhouse area.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 26m (28yd 1ft) from the main entrance.
    • This accessible toilet is located to the rear of the main store on the right.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 152cm x 201cm (4ft 12in x 6ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail, however it is not on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 122cm (4ft).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.

Standard Toilet(s)

Level Change (Standard Male Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance to the standard male toilets.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 80cm (2ft 7in).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grassed areas surrounding the building.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are available.