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Halewood One Stop Shop

The Halewood Centre, Roseheath Drive, Halewood, Knowsley, Merseyside, L26 9UH

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Access Guide

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Introduction

Opening Times (Advisors available on Tuesdays and Thursdays only)

  • Monday 10:00 - 14:00.
  • Tuesday 10:00 - 14:00.
  • Wednesday 10:00 - 14:00.
  • Thursday 10:00 - 14:00.
  • Friday 10:00 - 14:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The latest time to book in to see an advisor is 30 minutes prior to closing.

Location

  • The venue is in a pedestrian area.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Halewood.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
    • The nearest Blue Badge bay is 14m (15yd 11in) from the main entrance.
    • The furthest Blue Badge bay is 19m (20yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Halewood Centre Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 103cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 108cm.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There are bollards on the approach to the main entrance.
    • The width between the bollards is 164cm.

Reception (The Halewood Centre)

  • The desk/counter is 4m (4yd 1ft) from the Halewood Centre entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Bill Payment Terminal

  • There is a bill payment terminal.
  • The bill payment terminal is located on the ground floor, to the right of the main reception.
  • The self service bill payment machine is 9m from the main entrance.
  • The height to the top of the touchscreen is 137cm (4ft 5in).
  • The height to the top of the card payment keypad is 108cm (3ft 5in).
  • The height to the coin slot is 103cm (3ft 4in).
  • The height to the note payment slot is 86cm (2ft 8in).
  • The height to the receipt printer slot is 119cm (3ft 9in).
  • The height to the change return tray is 62cm (2ft).
  • The height to the barcode scanner is 100cm (3ft 3in).

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter The Halewood Centre entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 4m (4yd 1ft) from the Halewood Centre entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 98cm x 228cm (3ft 3in x 7ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (One Stop Shop - First Floor Entrance)

  • This information is for the entrance located on the first floor of The Halewood Centre.
  • There is level access into the venue.
  • Level access is via lift.
  • The main door(s) open(s) automatically.
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are single.
    • The width of the door opening is 98cm (3ft 3in).
  • Comments View
    • On occasions the doors are permanently held open.

One Stop Shop - Customer Service Desks

  • There are 11 customer service desks.
  • There are chairs available for the customer service desks.
  • The chairs have armrests.
  • The height of the desks is 71cm (2ft 3in).
  • There is sufficient manoeuvring space throughout.

One Stop Shop - Waiting Area

  • There is fixed seating available in the waiting area.
  • The seating does not have armrests.
  • There is also seating available with tables.
  • The seating with the tables does have armrests.
  • The height of the tables are 69cm (2ft 3in).

One Stop Shop - Interview Room

  • There are 3 private interview rooms.
  • The interview room surveyed was interview room 1.
  • The interview room is approximately 17m from the entrance to the One Stop Shop.
  • The door opens away from you (push).
  • The door is heavy.
  • The width of the door is 87cm (2ft 9in).
  • There is a desk in the interview room.
  • The height of the desk is 73cm (2ft 4in).
  • There are chairs in the interview room.
  • The chairs have armrests.
  • There is plenty of space for a wheelchair to manoeuvre.

One Stop Shop - Public Access Computers

  • There are 3 computers for the use of the public to access council services.
  • There are chairs available.
  • The chairs have armrests.
  • The height to the top of the computer monitor is 128cm (4ft 2in).
  • The height of the desk is 71cm (2ft 3in).

Changing Places (Ground Floor)

  • Location and access View
    • The facility is located on the ground floor of The Halewood Centre, to the left as you enter.
    • The facility is approximately 6m (6yd 1ft) from the Halewood Centre entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from the main reception desk.
    • The door opens inwards.
    • The width of the door is 95cm (3ft 1in).
    • The dimensions of the facility are 178cm x 326cm (5ft 10in x 10ft 8in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
    • The sling is attached to the hoist by loop.
    • The facility toilet is corner.
    • The transfer space on the right as you face the toilet is 110cm (3ft 7in).
    • Wall mounted grab rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on the right.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has not got a non slip floor.
    • A functioning emergency alarm is not available.
    • It is tied up and out of reach (higher than 10cm (4") from the floor).
  • Comments View
    • The door to the changing place has a locked extension leaf.
    • Once opened the door width is increased to 121cm (3ft 10in).

Accessible Toilet (First Floor)

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the lift.
    • This accessible toilet is located on the first floor, to the right as you exit the lift.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is not push pad activated.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 230cm x 215cm (7ft 7in x 7ft 1in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 176cm (5ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 108cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 91cm (2ft 12in).

Standard Toilet(s) (Ground Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the left as you enter the main entrance.
    • The female toilet(s) is/are approximately 9m (9yd 2ft) from the Halewood Centre entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you enter the main entrance.
    • The male toilet(s) is/are approximately 8m (8yd 2ft) from the Halewood Centre entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located to the left of the main reception.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The parent and baby room is located in the corridor to the left of the Halewood Centre reception desk.
    • The parent and baby room is approximately 8m from The Halewood Centre entrance.
    • There is a sink in the parent and baby room.
    • The height of the sink is 90cm (2ft 10in).
    • The taps are lever mixer taps.
    • There is a chair with armrests in the parent and baby room.
    • There are disposal facilities in the parent and baby room.

Standard Toilet(s) (First Floor)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the first floor, to the right as you exit the lift.
    • The female toilet(s) is/are approximately 4m (4yd 1ft) from the lift.
    • Inside the venue, there is level access to the female toilet(s).
    • This is by lift.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located on the first floor, to the right as you exit the lift.
    • The male toilet(s) is/are approximately 6m (6yd 1ft) from the lift.
    • Inside the venue, there is level access to the male toilet(s).
    • This is by lift.
    • Lighting levels are medium.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grassed areas surrounding the building.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.