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Huyton One Stop Shop

Archway Road, Huyton, Knowsley, Merseyside, L36 9YU

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Access Guide

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Introduction

  • Services / facilities within the building include council tax and benefit enquiries, automated bill payment facilities and self access computer screens.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Huyton.

COVID-19 Information

  • Due to the current circumstances this venue is currently closed to the public.

Opening Times

  • Monday 10:00 - 14:00.
  • Tuesday 10:00 - 14:00.
  • Wednesday 10:00 - 14:00.
  • Thursday 10:00 - 14:00.
  • Friday 10:00 - 14:00.
  • Saturday Closed.
  • Sunday Closed.
  • Comments View
    • The latest time to book in to see an advisor is 30 minutes prior to closing.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Archway Road Short Stay Car Park.
    • The car park is located on Archway Road.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are available.
    • The dimensions of the marked Blue Badge bays are 192cm x 650cm (6ft 4in x 21ft 4in).
    • On street Blue Badge parking is located on Westmorlands Road.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 133cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 159cm.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
    • The gradient of the ramp/slope is slight.

Outside Access (Rear Entrance)

  • Entrance View
    • This information is for the entrance located at the rear of the building.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 167cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are single width.
    • The width of the door opening is 91cm.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
    • The gradient of the ramp/slope is slight.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Comments View
    • There is seating in the reception area.
    • Some of the chairs have armrests.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Self Service Computers

  • There are 5 self service computers located throughout the One Stop Shop.
  • The height to the top of the computer screen is 132cm (4ft 3in).
  • The height to the bottom of the counter is 79cm (2ft 6in).
  • There are chairs available.
  • The chairs have armrests.

Self-Service Bill Payment Machines

  • There are two self-service bill payment machines.
  • The self service payment machines are located to the left of reception.
  • The self service bill payment machines are approximately 9m from the main entrance.
  • The height to the top of the touchscreen is 137cm (4ft 5in).
  • The height to the top of the card payment keypad is 108cm (3ft 5in).
  • The height to the coin slot is 103cm (3ft 4in).
  • The height to the note payment slot is 86cm (2ft 8in).
  • The height to the receipt printer slot is 119cm.
  • The height to the change return tray is 62cm (2ft).
  • The height to the barcode scanner is 100cm (3ft 3in).

Private Interview Areas

  • There are 14 private interview desks.
  • The interview desks are identical.
  • The interview desks are located to the right of reception.
  • The nearest interview desk is 8m from the main entrance.
  • The height of the desks are 76cm (2ft 5in).
  • There are chairs with armrests available at these desks.
  • There is a portable hearing loop available from the main reception.

Changing Places

  • Location and access View
    • The facility is located to the rear right of the building.
    • The facility is approximately 14m (15yd 11in) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from reception.
    • The door opens outwards.
    • The width of the door is 78cm (2ft 7in).
    • The dimensions of the facility are 323cm x 350cm (10ft 7in x 11ft 6in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
    • The sling is attached to the hoist by loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 171cm (5ft 7in).
    • The transfer space on the right as you face the toilet is 140cm (4ft 7in).
    • Wall mounted grab rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is not available.
    • Wide tear off paper roll is not available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • There is a privacy curtain, however it only covers the toilet and not the changing bench.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 12m (13yd 4in) from the main entrance.
    • This accessible toilet is located to the rear right of the building.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is not a radar key.
    • The key can be obtained from reception.
    • The door opens inwards.
    • The door is not push pad activated.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 130cm x 214cm (4ft 3in x 7ft).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Comments View
    • Thev door is unlocked by asking a member of staff at reception.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grassed areas surrounding the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service can be requested.
  • Home visits / services are available.