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Ambulance Liaison

Royal Preston Hospital, Sharoe Green Lane, Preston, Lancashire, PR2 9HT

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Access Guide

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Getting To The Hospital

  • By Road View
    • Royal Preston Hospital is located on Sharoe Green Lane which is to the north of Preston city centre.
      Sharoe Green Lane is accessed from the A6.
      The A6 can be taken by heading north out of Preston or via junction 1 of the M55 heading south.
      If travelling by car, the postcode for a sat nav is PR2 9HT.
    • Pay and display parking is located on every side of the hospital.
      Blue Badge display parking is located to the north and to the south of the hospital.
      The main car parks for visitors are Car Park A, Car Park B, Car Park C, and Car Park G.
      Blue Badge parking bays are located in Car Park B, Car Park C, and Car Park G.
      In order to pay for your parking you will need to know your registration number. If you don’t know it, please write it down and keep it with you.
      The payment kiosks accept cash (both coins and notes) and give change. You can also make payment by credit/debit card.
      There is also a facility which enables you to pay online via the parkgood2go system.
      If you have left the hospital without paying for whatever reason, you can use parkgood2go to pay for your parking time up to midnight on the day after your visit.
  • By Bus View
    • The nearest bus stop is Royal Preston Hospital Stop 1 and 2 which is to the north of the site and to the left of the main entrance.
      The following buses stop at these bus stops: 19, 19A, 49, 125 Gold and the 43.
      Preston Bus Ltd now runs busses on some routes to the hospital that are accessible for anyone with a disability.
    • There is an onsite bus stop.
    • The on site bus stops are located on the north side of the hospital to the left of the main entrance.
      Bus stop 1 is served by buses 43 and 125 towards Preston.
      Bus stop 2 is served by buses 19, 19A, and 49 towards Preston.
    • The on site bus stops are sheltered and have bench seating.
      There is not space for a wheelchair user.
    • Bus stop 1 is approximately 80 metres from the main entrance.
      Bus stop 2 is approximately 100 metres from the main entrance.
      After exiting the bus turn left and proceed along the pavement adjacent to Car Park C.
      There is a crossing point across the car park access with dropped kerbs which have tactile markings.
      Proceed past the pedestrian crossing and continue along the footpath adjacent to Car Park B to the next pedestrian crossing.
      The pedestrian crossing towards the main entrance is located on the left, and is clearly marked with white and black markings.
      There is a dropped kerb with tactile markings on both sides of the crossing.
      The crossing point has an island in the middle which then takes you under a large canopy in front of the main entrance. The island is level with the road and has tactile paving.
      Continue across the pedestrian crossing and the main entrance is directly ahead.
      The road may be busy and traffic travels from right to left.
      The crossing point under the canopy crosses a patient transport drop off area and may be busy with patient transport ambulances. Traffic under the canopy travels from right to left.
  • By Train View
    • The nearest train station is Preston which is located 2.9 miles away.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, to the right as you enter the hospital via the main hospital entrance.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 07591 988 962.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the information desk.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request, voice recognition CD on request and audio on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located at the front of the hospital.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the information desk.

Hospital Parking (Car Park A)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the front right of the site as you enter from Sharoe Green.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building and at the front of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
  • Comments View
    • Payment can also be made via app.
    • Blue Badge holders need to take the photo portion of their Blue Badge to the General Office to obtain a permit to park for free.
    • There are 2 electric vehicle charging bays at the rear left of the car park.
    • The bays are clearly marked and signed.
    • The width of the bays is 220cm.
    • The depth of the bays is 420cm.
    • The height of the card reader is 130cm.
    • The height of the cable slots is 118cm.
    • The charger requires an app for use.
    • Charging bays are limited to a 4 hour stay.

Hospital Parking (Car Park C)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located at the front of the site, off North Drive.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac and block paving.
    • There is a/are Blue Badge parking bay(s) available.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 476cm (7ft 7in x 15ft 7in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 113m (123yd 1ft) from the main entrance.
  • Comments View
    • Some of the Blue Badge bays are clearly marked and signposted.
    • Some of the Blue Badge bays are signposted but not clearly marked.
    • The unmarked Blue Badge bays are smaller in dimensions than the marked Blue Badge bays.
    • Blue Badge holders need to take the photo portion of their Blue Badge to the General Office in the main building to obtain a permit to park for free.

Getting To

  • Ambulance Liaison is/are located on the ground floor, near the main hospital entrance.
  • Access to Ambulance Liaison is via the main hospital entrance.
  • Enter the hospital via the main entrance, turn immediately right and Ambulance Liaison is straight ahead.
  • There is step free access to Ambulance Liaison.
  • Ambulance Liaison is approximately 16m from the main hospital entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital, on North Drive.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 124cm (4ft 1in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 97cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 95cm.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service

  • Department / Service Access View
    • Ambulance Liaison is located on the ground floor, near the main entrance.
    • There is not a/are not door(s) leading into the department/service.
    • There is not a hand sanitiser.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area and a main reception.
    • A hearing assistance system is available.
    • The type of system is a fixed loop.
    • Staff are not trained to use the system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 12/01/2022.
    • The hearing assistance system was not working at the time of testing.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the Yellow Street corridor.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on the Yellow Street corridor.

Counter

  • The Ambulance Liaison counter is located next to the waiting area.
  • The counter is approximately 6m (6yd 1ft) from the department entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are low to moderate.
  • The height of the counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is not sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 12/01/2022.
  • The hearing assistance system was not working at the time of testing.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 1m from the department entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Some chairs with armrests are available.
  • All tables are permanently fixed.
  • The surface height of the lowest table is 43cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Location of Toilet/Changing Facilities (Royal Preston Hospital Main Building)

  • Changing Places facilities are located on the ground floor, on Blue Street between the Burgundy Street and Green Street junctions.
  • Accessible toilet facilities are located on the ground floor on Yellow Street, just beyond the main entrance foyer between Blue Street and Main Outpatients, on the ground floor on Green Street between the Chaplaincy Centre and Charters Restaurant, and on the 4th floor of the Ward Block to the left as you exit the lift just before Wards 20 and 21.
  • Female and male standard toilet facilities are located on the ground floor on Yellow Street, just beyond the main entrance foyer between Blue Street and Main Outpatients, on the ground floor on Green Street between the Chaplaincy Centre and Charters Restaurant, and on the first floor of the Ward Block opposite the lifts.
  • Parent and baby changing facilities are located in the accessible toilet on the ground floor on Yellow Street, just beyond the main entrance foyer between Blue Street and Main Outpatients.

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