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Hearing Aid Clinic

Royal Preston Hospital, Sharoe Green Lane, Preston, Lancashire, PR2 9HT

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Access Guide

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Introduction

  • Comments View
    • The Hearing Aid Clinic is located to the rear of the Audiology - ENT Suite.
    • It is accessible via the Audiology - ENT Suite.

Opening Times

  • Monday 08:15 - 16:30.
  • Tuesday 09:30 - 16:30.
  • Wednesday 09:30 - 12:30.
  • Thursday 09:30 - 16:30.
  • Friday 09:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Preston.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Preston.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the side of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
    • The nearest Blue Badge bay is 18m (19yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 27m (29yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
    • There is not a designated drop off point.

Parking Charges Update from the Trust

  • Comments View
    • Lancashire Teaching Hospitals NHS Foundation Trust has announced changes to public car parking charges, effective from 1 July 2017.
    • Charges are also being introduced for Blue Badge holders. The aim of the national Blue Badge scheme is to support disabled drivers to park close to their destination. Mobility benefits include a component for travel and transport, and disabled drivers in receipt of welfare benefits may be eligible to claim back the cost of hospital parking from the Healthcare Travel Cost Scheme.
    • Details of the new charges:
    • Up to 30 minutes FREE
    • Up to 1 hour 2.50
    • Up to 2 hours £3.50
    • Up to 4 hours £5.50
    • Up to 6 hours £6.00
    • Up to 8 hours £8.00
    • More than 8 hours £10.00
    • The same charges apply to both blue badge holders and other car park users at the majority of hospital trusts in the region.
    • Healthcare Travel Costs Scheme (HTCS):
    • If you are referred to us for NHS treatment or diagnostic tests by your doctor, dentist or other health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).
    • Free parking is also provided for cancer patients, renal patients, parents/guardians of neonatal patients, intensive care visitors, and families of long stay patients. Exemption letters can be provided by ward managers and will be required when exiting the car parks. Dialysis patients can obtain a temporary car parking permit from the Dialysis Unit, allowing parking in the designated car park spaces allocated specifically for dialysis patients.
    • Discounted seven day tickets are available to patients and visitors for £10. Information about discounted tickets is displayed at the pay stations and tickets can be purchased from the General Office at both hospitals.
    • Drop off points are available on both hospital sites and are clearly signposted.
    • General Office hours are 09.00 – 16.30, Monday to Friday (excluding bank holidays).
    • If you have a query or need advice about parking options and charges please contact :
    • General Office, Chorley and South Ribble Hospital 01257 245661
    • Car Parking Office, Chorley and South Ribble Hospital: 01257 245999
    • General Office, Royal Preston Hospital 01772 522528
    • Car Parking Office, Royal Preston Hospital 01772 523166.
  • Comments View
    • Lancashire Teaching Hospitals NHS Foundation Trust has announced changes to public car parking charges, effective from 1 July 2017.
    • Charges are also being introduced for Blue Badge holders. The aim of the national Blue Badge scheme is to support disabled drivers to park close to their destination. Mobility benefits include a component for travel and transport, and disabled drivers in receipt of welfare benefits may be eligible to claim back the cost of hospital parking from the Healthcare Travel Cost Scheme.
    • Details of the new charges:
    • Up to 30 minutes FREE
    • Up to 1 hour 2.50
    • Up to 2 hours £3.50
    • Up to 4 hours £5.50
    • Up to 6 hours £6.00
    • Up to 8 hours £8.00
    • More than 8 hours £10.00
    • The same charges apply to both blue badge holders and other car park users at the majority of hospital trusts in the region.
    • Healthcare Travel Costs Scheme (HTCS):
    • If you are referred to us for NHS treatment or diagnostic tests by your doctor, dentist or other health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).
    • Free parking is also provided for cancer patients, renal patients, parents/guardians of neonatal patients, intensive care visitors, and families of long stay patients. Exemption letters can be provided by ward managers and will be required when exiting the car parks. Dialysis patients can obtain a temporary car parking permit from the Dialysis Unit, allowing parking in the designated car park spaces allocated specifically for dialysis patients.
    • Discounted seven day tickets are available to patients and visitors for £10. Information about discounted tickets is displayed at the pay stations and tickets can be purchased from the General Office at both hospitals.
    • Drop off points are available on both hospital sites and are clearly signposted.
    • General Office hours are 09.00 – 16.30, Monday to Friday (excluding bank holidays).
    • If you have a query or need advice about parking options and charges please contact :
    • General Office, Chorley and South Ribble Hospital 01257 245661
    • Car parking Office, Chorley and South Ribble Hospital: 01257 245999
    • General Office, Royal Preston Hospital 01772 522528
    • Car parking Office, Royal Preston Hospital 01772 523166.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • There is an intercom at this entrance.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) both ways.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) both ways.
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 160cm (5ft 3in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading to the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

Outside Access (Unit Entrance)

  • This information is for the entrance located to the rear of the ENT corridor.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 160cm (5ft 3in).

Reception

  • The desk/counter is 1m (3ft 3in) from the unit entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is non slip.
  • Lighting levels are medium.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is 1m (3ft 11in) from the unit entrance.
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • There is not a television.
  • Vending machines are not available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.

Consultation / Treatment Room

  • There are 3 consultation/treatment rooms available.
  • The room surveyed was Consulting Room .
  • The consultation / treatment room is 18m (20yd) from the unit entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 132cm (4ft 4in) wide.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • Some chairs are permanently fixed.
  • The chair is not adjustable.
  • No tables are permanently fixed.
  • Lighting levels are medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is located within the waiting area.
    • This accessible toilet is approximately 18m (19yd 2ft) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is light.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The dimensions of the accessible toilet are 190cm x 220cm (6ft 3in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 115cm.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Changing Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

Additional Info Health

  • Disability awareness / equality training can be provided for hospital staff.
  • Disability awareness training are provided for staff.
  • The most commonly produced documents could be provided in other formats.
  • Documents in Braille, large print, audio, different languages and voice recognition CD format can be requested.
  • Assistance dogs are allowed in most areas of the hospital.
  • Areas with a high risk from infection, such as intensive care and wards should be contacted in advance before accessing with assistance dogs.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Staff are Text Relay aware.
  • Switchboard staff are Text Relay aware.
  • Help with luggage is generally available for inpatients.
  • The mobility aids available include mobile hoists, wheelchairs, tri wheel walkers, shower chairs, commodes, walking sticks, walking frames, hoist slings, adjustable beds and crutches.
  • There is not a charge for mobility aids.
  • Children are welcomed at the venue.
  • Portable hearing loops can be provided on request.
  • A mobility scooter charging point is not available at the venue.