You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 23:00.
• Tuesday 08:00 - 23:00.
• Wednesday 08:00 - 23:00.
• Thursday 08:00 - 23:00.
• Friday 08:00 - 23:00.
• Saturday 08:00 - 23:00.
• Sunday 08:00 - 23:00.

You are on Getting Here. Skip to the next section.

Getting Here

• Cardinal Place is located in Central London, off Victoria Street.
  Cardinal Place is located in the congestion zone.
• Cardinal Place doesn't have a car park for customers.
  There is Blue Badge and standard on-street parking spaces available on Palace Street.
  Between the hours of 08.30 and 18.30 there is a four hour limit on parking with no return within an hour.
• There is a bus stop within 150 metres of the shopping centre.
• The nearest bus stops are located on Victoria street.
  Victoria Coach Station is located at 164 Buckingham Palace Road, SW1W 9TP. It serves as a terminus for many long-distance services in the United Kingdom and is also the departure point for many countryside coach tours originating from London. It is operated by Victoria Coach Station Limited, a subsidiary of Transport for London (TFL).
• For more information on on TFL buses please click here (opens new tab).
• For more information on London Victoria Coach Station please click here (opens new tab).
• The nearest railway station is Victoria.
• Victoria Station is located off Victoria Street and is approximately 0.2 mile from Cardinal Place.
• For more information on Victoria Station please click here (opens new tab).
• The nearest underground station is Victoria.
• There is step-free access via lift from Victoria Underground Station to Cardinal Place.
• For more information on Victoria Underground Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on On Street Parking (Palace Street). Skip to the next section.

On Street Parking (Palace Street)

• There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
• The on street Blue Badge parking bay(s) is/are located on on Palace Street.
• The dimensions of the on street Blue Badge parking bay(s) surveyed are 210cm x 580cm (6ft 11in x 19ft).
• There are not parking charges for the on street Blue Badge parking bay(s).
• Parking is free for Blue Badge holders.
• Free parking for Blue Badge holders is for four hours only.

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• On Street Standard Parking View
  • Standard on street parking is available.
  • The on street standard parking bay(s) is/are located on Palace Street.
• Comments View
  • There is space for taxis along Palace Street.

You are on Access Point (Palace Street - Cardinal Walk). Skip to the next section.

Access Point (Palace Street - Cardinal Walk)

• This information is for the access point located on Palace Street.
• This access point gives access to Cardinal Walk.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are fixed barriers at this access point.
• The minimum width between the fixed barriers is 135cm.

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• Ramp/Slope View
  • The ramp/slope is located just beyond the access point.
  • There is a slope with a very easy incline.
  • The ramp/slope is permanent.

You are on Access Point (Victoria Street - Cathedral Walk). Skip to the next section.

Access Point (Victoria Street - Cathedral Walk)

• This information is for the access point located on Victoria Street.
• This access point gives access to Cathedral Walk.
• The access point is not clearly signed.
• There is step-free access at this access point.
• The minimum width between the fixed barriers is 135cm.

You are on Access Point (Victoria Street/Bressdenen Place - Cardinal Walk). Skip to the next section.

Access Point (Victoria Street/Bressdenen Place - Cardinal Walk)

• This information is for the access point located on the corner of Victoria Street and Bressdenen Place.
• This access point gives access to Cardinal Walk.
• The access point is not clearly signed.
• There is step-free access at this access point.
• The minimum width between the fixed barriers is 120cm.

You are on Access Point (Victoria Underground Station - Cardinal Walk). Skip to the next section.

Access Point (Victoria Underground Station - Cardinal Walk)

• This information is for the access point located ahead after you exit the Victoria Station lift.
• This access point gives access to Cardinal Walk.
• The access point is not clearly signed.
• There is step-free access at this access point.
• The minimum width between the bollards is 118cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.

You are on Access Point (Bressdenen Place - Cathedral Walk). Skip to the next section.

Access Point (Bressdenen Place - Cathedral Walk)

• This information is for the access point located on Bressdenen Place.
• This access point gives access to Cathedral Walk.
• The access point is not clearly signed.
• There is step-free access at this access point.
• There are fixed barriers at this access point.
• The minimum width between the fixed barriers is 120cm.

You are on Access Point (Palace Street - Cathedral Walk). Skip to the next section.

Access Point (Palace Street - Cathedral Walk)

• This information is for the access point located on Palace Street.
• This access point gives access to Cathedral Walk.
• The access point is not clearly signed.
• There is step-free access at this access point.
• The minimum width between the fixed barriers is 120cm.

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• Ramp/Slope View
  • The ramp/slope is located on the approach and beyond the access point.
  • There is a slope with a very easy incline.
  • The ramp/slope is permanent.

You are on External Area(s) (Cathedral Walk and Cardinal Walk). Skip to the next section.

External Area(s) (Cathedral Walk and Cardinal Walk)

• Digital wayfinders are not available.
• No wayfinding signage is provided in this area.
• This external area is partially covered.
• The type of flooring in this area is stone/concrete paving.
• The following types of seating can be found in this area; metal benches.
• Background music is not played in this area.
• There is step free access in this area.
• There are two main walkways in Cardinal Place. They are called Cathedral Walk and Cardinal Walk.
  There is step-free access along both walkways.
  There are a number of shops, bars and restaurants on both walkways.

You are on Cathedral Walk Toilets. Skip to the next section.

Cathedral Walk Toilets

• The toilets are open Monday to Saturday 09.00 to 17.00.
• The toilets are closed on a Sunday and Bank Holidays.
• Some of the shops, bars and restaurants in Cardinal Place may have their own toilet facilities for customers.
• There is single width door into the toilet area.
• The door opens away from you (push) and has an opening width of 99cm.
• The toilets are staffed, and a member of staff can provide assistance with the door if required.
• There is a 30p charge for using the standard toilets.
• There are turnstiles to access to the standard toilets.
• The turnstiles are 55cm wide.
• The accessible toilet and parent baby room are free of charge.

You are on Accessible Toilet(s) (Cathedral Walk). Skip to the next section.

Accessible Toilet(s) (Cathedral Walk)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located off Cathedral Walk.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 98cm (3ft 3in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 175cm x 265cm (5ft 9in x 8ft 8in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 108cm (3ft 7in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest and a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is not a soap dispenser.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Standard Toilet(s) (Cathedral Walk). Skip to the next section.

Standard Toilet(s) (Cathedral Walk)

• Standard toilet facilities are available.
• The female and male toilet facilities that were surveyed are located off Cathedral Walk.
• There is step-free access to the female and male toilet(s).
• There is pictorial signage on or near the toilet door.
• There is not a lowered urinal available in the male toilet(s).
• An ambulant toilet with wall-mounted grab rails is available.
• There are horizontal grab rails on both sides of the seat.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is push.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

You are on Parent and Baby Room (Cathedral Walk). Skip to the next section.

Parent and Baby Room (Cathedral Walk)

• There is a parent and baby room for public use.
• The parent and baby room is located just off Cathedral Walk.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 85cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 85cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Step(s) (Roof Top Garden). Skip to the next section.

Step(s) (Roof Top Garden)

• There is a/are step(s) located on Cardinal Walk.
• The step(s) is/are used to access the Roof Top Garden.
• There is/are 15+ step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.

You are on Escalator(s) (Roof Top Garden). Skip to the next section.

Escalator(s) (Roof Top Garden)

• Wayfinding signage is not provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Cardinal Place and Roof Top Garden.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.

You are on Outside Access (Lift Lobby Entrance). Skip to the next section.

Outside Access (Lift Lobby Entrance)

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• Entrance View
  • This information is for the entrance located on Cardinal Walk, next to the Marks & Spencer.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 100cm from floor level.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 90cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is not a member of staff available for assistance at this entrance.
• Comments View
  • One leaf of the door opens automatically inwards, the other leaf can be opened manually if required.
  • If this entrance is locked and you require lift access. Please approach a member of the security team or alternatively call 0207 963 4017 / 4018.

You are on Lift (Roof Top Garden). Skip to the next section.

Lift (Roof Top Garden)

• There is a lift for public use.
• The lift is located to the right as you enter the lift lobby entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 4m (4yd 1ft) from the lift lobby entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground level and Roof Top Garden.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 140cm (5ft 3in x 4ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Roof Top Garden. Skip to the next section.

Roof Top Garden

• The Roof Top Garden can be accessed via lift, escalator or steps.
• The lifts give direct access to the Roof Top Garden.
• The surface of the roof garden consists of paving slabs and block paving.
• There is a mixture of bench seating with and without armrests on the walkways.
• All the walkways are 150cm+ wide.
• There is a tiered raised lawn area within the centre of the Roof Top Garden.
• 2 to 6 steps lead up to the raised lawn area.
• The steps are 18cm high and have tactile paving at the top and bottom.
• The steps have handrails on the left going up and are easy to grip.
• The handrails extend horizontally beyond the steps.