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Riverside Entertainment

Koblenz Avenue, Norwich, NR1 1WT

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Access Guide

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Introduction

  • There are a number of venues available throughout the leisure park. For more information please visit the Riverside Entertainment website.

Opening Times

  • This is an open air leisure park. The opening times will vary depending on the individual venue opening times.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Norwich.
  • The venue is not situated on a road which has a steep gradient.
  • The venue is in a pedestrian area.
  • The nearest National Rail station is Norwich.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is multi storey.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 386cm x 490cm (12ft 8in x 16ft 1in).
  • The nearest Blue Badge bay is 15m (16yd 1ft) from the car park main entrance.
  • The furthest Blue Badge bay is 53m (57yd 2ft) from the car park main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
  • There is not a designated drop off point.
  • Comments View
    • Blue Badge bays are located on level 2 of the car park.
    • The Main Entrance and Koblenz Avenue Level 2 Car Park Entrance give direct access to level 2 of the car park.

Outside Access (Car Park Main Entrance)

  • This information is for the entrance located in between Frankie & Benny's and Wonderland.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 161cm (5ft 3in) wide.

Level Change (Car Park Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.

Outside Access (Koblenz Avenue Level 1 Car Park Entrance)

  • This information is for the entrance located on Koblenz Avenue, next to the exit.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 262cm (8ft 7in) wide.
  • Comments View
    • This entrance gives direct access to level 1 of the car park.

Level Change (Koblenz Avenue Level 1 Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left as you face the entrance.

Outside Access (Koblenz Avenue Level 2 Car Park Entrance)

  • This information is for the entrance located on Koblenz Avenue.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 251cm (8ft 3in) wide.

Level Change (Koblenz Avenue Level 2 Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • There is not tactile paving at the top and bottom of the steps.
  • Comments View
    • There are clearly marked, medium height steps with handrails on both sides located immediately beyond this entrance.
    • The steps go down to level 1 of the car park. Alternatively the Koblenz Avenue Level 2 Car Park entrance could be used to overcome the steps.

Reception (Security Desk)

  • The desk is 10m (10yd 2ft) from the car park main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • There is not sufficient space to write or sign documents on the desk.

Other Floors (Car Park)

  • Steps View
    • The floors which are accessible by stairs are L2-L4-L6-L8-L10-L12.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift (Car Park)

  • There is a lift for public use.
  • The lift is located ahead as you enter the car park main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are L2-L4-L6-L8-L10-L12.
  • The lift is 13m (14yd 8in) from the car park main entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 100cm x 210cm (3ft 3in x 6ft 11in).
  • The clear door width is 80cm (2ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is bright.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • The lift has a hearing loop system fitted.
    • An additional lift is located to the right, which was out of service at the time of the survey.

Outside Access (Wherry Road Entrance)

  • This information is for the entrance located on Wherry Road.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 158cm (5ft 2in) wide.
  • Comments View
    • Bollards are located in the walkway which are lowered between the hours of 07:00 and 12:00 to allow delivery vehicles to gain access.

Level Change (Wherry Road Entrance)

  • There is a ramp or slope to access this service.
  • Comments View
    • There are various easy and moderate slopes located around this entrance.

Outside Access (Waterfront Entrance)

  • This information is for the entrance located under the waterfront bridge, inbetween Coast to Coast and The Queen of Iceni.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments View
    • If using the stepped entrance you will enter on the left side of the bridge next to Coast to Coast.
    • If using the ramp/slope entrance you will enter on the right side of the bridge next to the Queen of the Iceni.
    • Neither entrance has width restricting bollards.

Level Change (Waterfront Entrance)

  • There is a ramp or slope to access this service.
  • The ramp/slope does bypass the step(s).
  • The ramp or slope is located to the right when under the bridge and facing the leisure park.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left when under the bridge and facing the leisure park.
  • There is / are 8 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are medium.
  • The steps do not have handrails.

Outside Access (Waterfront Bridge Entrance)

  • This information is for the entrance located at the bridge, inbetween Coast to Coast and the Queen of the Iceni.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments View
    • Bollards are located in the walkway of this entrance. The minimum width between the bollards is 157cm.

Level Change (Waterfront Bridge Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to and going over the bridge.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Waterfront Side Entrance)

  • This information is for the entrance located on the waterfront in between Pizza Hut and T.G.I Friday's.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Waterfront Side Entrance)

  • There is a ramp or slope to access this service.
  • The ramp/slope does bypass the step(s).
  • The ramp or slope is located to the right when facing the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 143cm (4ft 8in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located to the left when facing the entrance.
  • There is / are 4 step(s) to the area / service.
  • The step(s) is / are not clearly marked.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on the left going up.

Outside Access (Koblenz Avenue Entrance)

  • This information is for the entrance located on Koblenz Avenue.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 282cm (9ft 3in) wide.

Level Change (Koblenz Avenue Entrance)

  • This entrance has easy and moderate slopes, depending on which direction you come from.

Inside Access

  • There is not level access to the service.
  • There is not a hearing assistance system.
  • Motorised scooters are welcomed in public parts of the venue.
  • Comments View
    • The surfaces within the leisure park vary between block paving and concrete.
    • There are a number of bollards located throughout the leisure park.
    • A number of street lamps are available throughout the leisure park for the external areas.
    • Seating is available throughout the leisure park.
    • Cash machines are available within the leisure park.
    • Bike racks are available within the leisure park.

Accessible Toilet

  • Accessible toilets can be found within various venues around the leisure park.

Standard Toilet(s)

  • Standard toilets can be found within various venues around the leisure park.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do not receive Deaf Awareness training.
  • Water bowls for assistance dogs are available.
  • There is not a dog toilet or toileting area.
  • A member of staff trained in BSL skills is not normally on duty.