You are on Introduction. Skip to the next section.

Introduction

• There are a number of venues located throughout the leisure park. Please refer to the West India Quay website for further details.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in London.
• The venue is not situated on a road which has a steep gradient.
• The nearest National Rail station is Limehouse.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Canary Wharf.

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• Comments View
  • The nearest DLR station is West India Quay.

You are on Parking. Skip to the next section.

Parking

• The venue has its own car park.
• Parking is not free for all users.
• The car park is located on Hertsmere Road, next to Cineworld.
• The car park type is multi-storey.
• Parking spaces for Blue Badge holders do not need to be booked in advance.
• There are 10+ designated parking bays within the car park.
• The dimensions of the designated parking bays are 375cm x 403cm.
• The nearest designated bay is 10m from the lift.
• The furthest designated bay is 15m from the lift.
• The car park surface is tarmac.
• There is not a designated drop off point.
• There are designated bays located on all levels.
• There are also designated bays near the North Dock path, outside Hertsmere House.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located at the front of the car park, on Hertsmere Road.
• There is not level access into the venue.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 175cm (5ft 9in).

You are on Level Change (Car Park Entrance). Skip to the next section.

Level Change (Car Park Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope does bypass the step(s).
• The ramp or slope is located to the right when facing the entrance.
• The ramp or slope is easy.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located in front and to the left when facing the entrance.
• There is / are 2 step(s) to the area / service.
• The step(s) is / are clearly marked.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are medium.
• The steps do not have handrails.

You are on Other Floors (Car Park). Skip to the next section.

Other Floors (Car Park)

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• Steps View
  • The floors which are accessible by stairs are G-1-2-3-4-5-6.
  • There are 15+ steps between floors.
  • The lighting levels are medium.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is not a landing.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located to the left as you enter through the car park entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2-3-4-5-6.
• The lift is 2m (2yd 7in) from the car park entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 102cm x 132cm (3ft 4in x 4ft 4in).
• The clear door width is 80cm (2ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is medium.
• The lift does have Braille markings.
• The lift does have tactile markings.

You are on Outside Access (North Dock Bridge Entrance). Skip to the next section.

Outside Access (North Dock Bridge Entrance)

• This information is for the entrance located on the North Dock pathway.
• There is not level access into the venue.
• There are no doors at this entrance.

You are on Level Change (North Dock Bridge Entrance). Skip to the next section.

Level Change (North Dock Bridge Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located throughout the length of the bridge.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Outside Access (West Entrance). Skip to the next section.

Outside Access (West Entrance)

• This information is for the entrance located to the West of the leisure park, opposite Cannon Drive.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • There are bollards located at this entrance. The minimum width between the bollards is 161cm.

You are on Level Change (West Entrance). Skip to the next section.

Level Change (West Entrance)

• There is a ramp or slope to access this service.

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• Comments View
  • There are uneven surfaces as you approach this entrance.
  • The slopes vary between easy and moderate.

You are on Outside Access (East Entrance). Skip to the next section.

Outside Access (East Entrance)

• This information is for the entrance located to the East of the leisure park, next to Browns.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • There are bollards located at this entrance. The minimum width between the bollards is 152cm.

You are on Level Change (East Entrance). Skip to the next section.

Level Change (East Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the right when facing the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located to the left when facing the entrance.
• There is / are 14 step(s) to the area / service.
• The step(s) is / are not clearly marked.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Building Entrance - Hertsmere Road). Skip to the next section.

Outside Access (Building Entrance - Hertsmere Road)

• This information is for the entrance located on Hertsmere Road.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 156cm (5ft 1in) wide.

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• Comments View
  • This entrance gives access to the lower ground floor of the building.

You are on Level Change (Building Entrance - Hertsmere Road). Skip to the next section.

Level Change (Building Entrance - Hertsmere Road)

• There is a ramp or slope to access this service.
• The ramp or slope does bypass the step(s).
• The ramp or slope is located to the right when facing the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on the right going up.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located in front of the entrance.
• There is / are 8 step(s) to the area / service.
• The step(s) is / are clearly marked.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are deep.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Building Entrance - North Dock Pathway). Skip to the next section.

Outside Access (Building Entrance - North Dock Pathway)

• This information is for the entrance located on the North Dock pathway.
• There is level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 156cm (5ft 1in) wide.

You are on Outside Access (Management Suite Entrance). Skip to the next section.

Outside Access (Management Suite Entrance)

• This information is for the entrance located on the lower ground floor of the building.
• There is level access into the venue.
• The main door(s) open away from you (push).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 160cm (5ft 3in) wide.

You are on Reception (Management Suite). Skip to the next section.

Reception (Management Suite)

• The desk is 3m (3yd 10in) from the management suite entrance.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk does not have a low (76cm or lower) section.
• The desk is generally staffed.
• The lighting levels are medium.
• There is not a hearing assistance system.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the desk.

You are on Inside Access (Management Building). Skip to the next section.

Inside Access (Management Building)

• There is level access to the service.
• This venue does not play background music/noise.
• The lighting levels are varied.
• The type of flooring in walkways and corridors is stone and wood.

You are on Other Floors (Management Building). Skip to the next section.

Other Floors (Management Building)

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• Steps View
  • The floors which are accessible by stairs are LG-G.
  • There are 15+ steps between floors.
  • The lighting levels are low.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is not a landing.
• Comments View
  • The internal steps can be overcome by using the alternative entrances.

You are on General External Information. Skip to the next section.

General External Information

• There are street lamps throughout the leisure park.
• The floor surface within the leisure park ranges from tarmac, block paving and concrete.
• The surfaces throughout the leisure park are uneven and vary from easy to moderate slopes.
• There are zebra crossings located around the leisure park. The majority of crossings have tactile paving and the roads are generally quiet.
• Bike racks are available.
• Seating is available throughout.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilets are available within various venues around the leisure park.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilets are available within various venues around the leisure park.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Staff do not receive deaf awareness training.
• Documents are not available in Braille.
• Documents can be requested in large print.
• Documents are available in large print on request.
• Water bowls for assistance dogs are available.
• There is not a dog toilet or toileting area.
• Staff who speak different languages are generally on duty.