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Bluewater - Bus Station and Transit Hub

Bluewater, Greenhithe, Kent, DA9 9ST

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Access Guide

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Opening Times (Bus Station)

  • The venue is open 24hrs.

Opening Times (Transit Hub)

  • Monday 09:00 - 22:00.
  • Tuesday 09:00 - 22:00.
  • Wednesday 09:00 - 22:00.
  • Thursday 09:00 - 22:00.
  • Friday 09:00 - 22:00.
  • Saturday 08:00 - 22:00.
  • Sunday 10:00 - 18:00.

Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Alternative formats of the shopping centre map are available in large print.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas around the site.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located on Lower Rose Gallery, in The Quiet Place.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Ability Plus.

Parking

Bus Station

  • There are 12 bays.
  • The bus station is not staffed.
  • There is not an office to obtain help other than the Transit Hub.
  • There is a Travel Centre.
  • The Transit Hub is located close to the Marks and Spencer and the Winter Gardens Car Park.
  • Announcements are visual.
  • The bus companies operating within this station are Arriva, Go Coaches, Red Route Buses and TFL.
  • There is a taxi rank at this station.
  • The taxi rank is located to the left of the Transit Hub, in front of bays 1-6.
  • The taxi rank is 5m from the left hand Transit Hub entrance.
  • There is not a wheelchair for patrons to borrow.
  • Contactless payment is available by Oyster Card on TFL buses, and by other contactless methods on other buses.

Bus Station Stand

  • Bus stands 1-6 are located to the left of the Transit Hub.
  • Bus stands 7-12 are located to the right of the Transit Hub.
  • The majority of the bus stands are sheltered.
  • There are seats available at the stands.
  • Some of the seats have armrests.
  • The bus stands have raised kerbs, 18cm deep, which are compatible with bus boarding ramps if required.

Outside Access (Transit Hub Right Entrance)

  • This information is for the entrance located at the right hand side of the Transit Hub, next to Marks & Spencer.
  • This entrance gives access to the waiting area, information desk and toilets.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Bus Station Bays 1-6'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 110cm.
  • Alternative access at this entrance is via double manual doors which open away from you (push).
  • The opening width for the manual doors is 80cm.
  • The opening width of the double doors was reduced due to one leaf being locked.
  • There is a member of staff available for assistance at this entrance.

Outside Access (Transit Hub Left Entrance)

  • This information is for the entrance located at the left hand side of the Transit Hub, next to Bays 1-6.
  • This entrance gives access to the waiting area, information desk and toilets.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 111cm.
  • Alternative access at this entrance is via double manual doors which open away from you (push).
  • The opening width for the manual doors is 80cm.
  • The opening width of the double doors was reduced due to one leaf being locked.
  • There is a member of staff available for assistance at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

Reception (Transit Hub Information Desk)

  • The reception point is located to the centre of the Transit Hub.
  • The reception point is approximately 5m (5yd 1ft) from the Transit Hub right entrance.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 120cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 81cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is stone.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; wooden benches.
  • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s) (Transit Hub)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet was out of use at the time of the survey.
  • This accessible toilet is located at the rear right of the Transit Hub.
  • This accessible toilet is approximately 11m (12yd 1in) from the Transit Hub entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 139cm x 197cm (4ft 7in x 6ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 76cm (2ft 6in).
  • The transfer space is obstructed by waste bins.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 166cm from the floor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is not a mirror.
  • There is a shelf next to the toilet.
  • The shelf is not between 90cm and 100cm.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 42cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 67cm (2ft 2in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 75cm (2ft 6in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

Standard Toilet(s) (Transit Hub)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located to the right as you enter the Transit Hub.
  • The female toilet(s) is/are approximately 4m (4yd 1ft) from the Transit Hub right entrance.
  • There is step-free access to the female toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • The male toilet facilities that were surveyed are located to the rear right of the Transit Hub.
  • The male toilet(s) is/are approximately 11m (12yd 1in) from the Transit Hub right entrance.
  • There is step-free access to the male toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal available.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Related Access Guides (Bluewater)