You are on Opening Times (Bluewater). Skip to the next section.

Opening Times (Bluewater)

• The venue is open 24hrs.

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• Comments View
  • The shopping centre is open 24 hours.
  • The opening times of shops, cafés and restaurants in the centre vary.
  • Please see the Bluewater website for more information.

You are on Getting Here. Skip to the next section.

Getting Here

• Bluewater is located to the south west of Greenhithe, off the B255, which is accessed via the A2 at Bean Interchange. Follow the signs for Bluewater from the A2.
• There are six car parks surrounding the shopping centre. There are four multi-storey car parks - Guildhall Car Park, Plaza Car Park, Rose Gallery Car Park, and Thames Walk Car Park. There are two open air car parks - Village Car Park and Winter Garden Car Park.
• There is a bus stop within 150 metres of the shopping centre.
• There is an onsite bus station and transit hub.
• For more information on Bluewater Bus Station and Transit Hub please click here (opens new tab).
• The nearest railway station is Greenhithe.
• Bluewater is a 25 minute bus ride away from Greenhithe Railway Station, which connects you to all major cities in the UK.
• For more information on Greenhithe Station - National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• Alternative formats of the shopping centre map are available in large print.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grassed areas around the site.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located on Lower Rose Gallery, in The Quiet Place.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include mobility scooters and wheelchairs.
• To obtain mobility aids please contact Ability Plus.

You are on Parking. Skip to the next section.

Parking

• There are six car parks surrounding Bluewater. For more information on the car parks please see the following access guides.
• Guildhall Car Park (opens in a new tab)
• Plaza Car Park (opens in a new tab)
• Rose Gallery Car Park (opens in a new tab)
• Thames Walk Car Park (opens in a new tab)
• Village Car Park (opens in a new tab)
• Winter Garden Car Park (opens in a new tab).

You are on Outside Access (Guildhall Car Park Lower Level Entrance). Skip to the next section.

Outside Access (Guildhall Car Park Lower Level Entrance)

• This information is for the entrance located on the lower level of Guildhall Car Park.
• This entrance gives access to Lower Guildhall.
• The entrance area/door is clearly signed.
• This entrance sign says 'Bluewater Guildhall Lower Level'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 195cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 166cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 171cm.

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• Entrance View
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of and beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

You are on Outside Access (Guildhall Car Park Middle Level Entrance). Skip to the next section.

Outside Access (Guildhall Car Park Middle Level Entrance)

• This information is for the entrance located on the middle level of the Guildhall Car Park.
• This entrance gives access to Bluewater Upper Guildhall.
• The entrance area/door is clearly signed.
• This entrance sign says 'Guildhall Middle Level'.
• There is ramped/sloped or stepped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 195cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 166cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 172cm.

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• Entrance View
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of and immediately beyond the entrance.
  • The gradient of the ramp/slope is steep.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located ahead as you enter.
  • There is/are 16 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).
• Comments View
  • There is also a handrail on the left of the stairs.

You are on Outside Access (Guildhall Car Park Upper Level Entrance). Skip to the next section.

Outside Access (Guildhall Car Park Upper Level Entrance)

• This information is for the entrance located on the upper level of Guildhall Car Park.
• This entrance gives access to Upper Guildhall.
• The entrance area/door is clearly signed.
• This entrance sign says 'Guildhall Upper Level'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 212cm.

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• Ramp/Slope View
  • The ramp/slope is located beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The handrail(s) is/are on the left going up.
  • The lighting levels at the ramp/slope are good.

You are on Internal Area(s) (Lower Guildhall). Skip to the next section.

Internal Area(s) (Lower Guildhall)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is carpet and marble.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; chairs without armrests, armchairs and sofas.
• There are some centrally located kiosks or shops along walkways in this area.
• The lighting levels are varied.
• Background music is played in this area.
• Background music is played throughout the mall.
• There is step free access in this area.

You are on Lift (Guildhall Welcome Hall). Skip to the next section.

Lift (Guildhall Welcome Hall)

• There is a lift for public use.
• The lift is located in the Guildhall Welcome Hall, to the right of the car park entrances.
• The lift is clearly visible from the entrance.
• The lift is approximately 4m (4yd 1ft) from the Guildhall Car Park Upper Level entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower, Middle and Upper.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is medium.
• The clear door width is 136cm (4ft 6in).
• The dimensions of the lift are 225cm x 177cm (7ft 5in x 5ft 10in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift operates automatically on entry.

You are on Lift (Guildhall). Skip to the next section.

Lift (Guildhall)

• There is a lift for public use.
• The lift is located between Neal's Yard Remedies and Kiehl's on the lower level and between Waterstone's and Nespresso on the upper level.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower and Upper.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 138cm (4ft 6in).
• The dimensions of the lift are 225cm x 177cm (7ft 5in x 5ft 10in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift operates automatically on entry.

You are on Other Floors (Guildhall Welcome Hall). Skip to the next section.

Other Floors (Guildhall Welcome Hall)

• Stairs can be used to access other floors.
• The stairs are located between Reiss and Kuoni on the lower level and between Levi's and Godiva on the upper level.
• The floors which are accessible by stairs are Lower and Upper.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalator(s) is/are located between Jones and Penhaligan's on the lower level and between Zara and Levi's on the upper level.
• Signs indicating the location of the escalators are not available from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Lower and Upper.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.

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• Comments View
  • There is a bollard located at the foot of the escalators going up and the head of the escalators going down.

You are on Escalator(s) (Guildhall). Skip to the next section.

Escalator(s) (Guildhall)

• Wayfinding signage is not provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Lower and Upper.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.
• There is/are 1 escalator area(s) in this area of Guildhall.

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• Comments View
  • These escalators are located between Hobbs and Jack Wills on the lower level and between Waterstone's and White Stuff on the upper level.
  • There is a bollard located at the foot of the escalators going up and the head of the escalators going down.

You are on Other Floors (Guildhall Welcome Hall Lower to Middle). Skip to the next section.

Other Floors (Guildhall Welcome Hall Lower to Middle)

• Stairs can be used to access other floors.
• The stairs are located to the left as you enter Guildhall from the lower level and middle level car park entrance.
• The floors which are accessible by stairs are Lower and Middle.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are varied.

You are on Internal Area(s) (Upper Guildhall). Skip to the next section.

Internal Area(s) (Upper Guildhall)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is marble.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; sofas.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are varied.
• Background music is played in this area.
• Background music is played throughout the mall.
• There is step free access in this area.

You are on Entrance (Guildhall Welcome Hall Accessible Toilets Entrance). Skip to the next section.

Entrance (Guildhall Welcome Hall Accessible Toilets Entrance)

• This information is for the entrance located in the Upper Guildhall Welcome Hall.
• The entrance area/door is clearly signed.
• This entrance sign says 'Toilets'.
• There is step-free access at this entrance.
• There are no doors at this entrance.
• The width of the door opening is 150cm.

You are on Accessible Toilet(s) (Upper Guildhall Welcome Hall - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Upper Guildhall Welcome Hall - Left Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the Upper Guildhall Welcome Hall, to the left as you enter the Guildhall Welcome Hall Accessible Toilets area.
  • This accessible toilet is approximately 2m (2yd 7in) from the Guildhall Welcome Hall accessible toilets entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 192cm x 175cm (6ft 4in x 5ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 128cm (4ft 2in).
  • The transfer space is obstructed by waste bins.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 133cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is not between 90cm and 100cm.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 83cm (2ft 9in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 77cm (2ft 6in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 85cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 107cm (3ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 69cm (2ft 3in).
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.
  • The opposite transfer cubicle N/A very similar or identical specifications.

You are on Accessible Toilet(s) (Upper Guildhall Welcome Hall - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Upper Guildhall Welcome Hall - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the upper Guildhall Welcome Hall, to the right as you enter the accessible toilets area entrance.
  • This accessible toilet is approximately 4m (4yd 1ft) from the Upper Guildhall Welcome Hall accessible toilets area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 157cm x 296cm (5ft 2in x 9ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 136cm (4ft 6in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 134cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 89cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 94cm (3ft 1in).
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.
  • The opposite transfer cubicle N/A very similar or identical specifications.

You are on Entrance (Guildhall Welcome Hall Female, Male and Family Toilets Entrance). Skip to the next section.

Entrance (Guildhall Welcome Hall Female, Male and Family Toilets Entrance)

• This information is for the entrance located in the Upper Guildhall Welcome Hall.
• The entrance area/door is clearly signed.
• This entrance sign says 'Toilets'.
• There is step-free access at this entrance.
• There are no doors at this entrance.
• The width of the door opening is 312cm.

You are on Accessible Toilet(s) (Upper Guildhall Welcome Hall - Female). Skip to the next section.

Accessible Toilet(s) (Upper Guildhall Welcome Hall - Female)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the Upper Guildhall Welcome Hall, to the centre of the female toilets area.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Guildhall Welcome Hall Female, Male and Family Toilets entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • There is an accessible toilet in the standard male toilets area.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 172cm x 207cm (5ft 8in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 106cm (3ft 6in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 128cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 72cm (2ft 4in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 113cm (3ft 8in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

You are on Accessible Toilet(s) (Upper Guildhall Welcome Hall - Male). Skip to the next section.

Accessible Toilet(s) (Upper Guildhall Welcome Hall - Male)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the Guildhall Welcome Hall, at the rear left of the male standard toilet area.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • There is an accessible toilet in the standard female toilet area.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 210cm x 190cm (6ft 11in x 6ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 150cm (4ft 11in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 130cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • There is a shelf next to the toilet.
  • The shelf is not between 90cm and 100cm.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 103cm (3ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Upper Guildhall Welcome Hall). Skip to the next section.

Standard Toilet(s) (Upper Guildhall Welcome Hall)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located at the right hand side of the Guildhall Welcome Hall Female, Male and Family Toilets area.
• The female toilet(s) is/are approximately 6m (6yd 1ft) from the Guildhall Welcome Hall Female, Male and Family Toilets entrance.
• There is step-free access to the female toilet(s).
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• The male toilet facilities that were surveyed are located to the left side of the Guildhall Welcome Hall Female, Male and Family Toilets area.
• The male toilet(s) is/are approximately 8m (8yd 2ft) from the Guildhall Welcome Hall Female, Male and Family Toilets entrance.
• There is step-free access to the male toilet(s).
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is not a lowered urinal available.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

You are on Family Room(s) (Upper Guildhall Welcome Hall Family Toilet). Skip to the next section.

Family Room(s) (Upper Guildhall Welcome Hall Family Toilet)

• Family Toilet is located in the Upper Guildhall Welcome Hall, ahead as you enter the Guildhall Welcome Hall Female, Male and Family Toilets area.
• There is not wayfinding signage for the room(s).
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is a similar room to the left of the room surveyed.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• The door is single and opens away from you (push).
• The door is easy to open.
• There is not a visual fire alarm beacon in the room(s).
• There is fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• The height of the counter is 90cm.
• There is a lowered section of the counter at a height of 70cm.
• The type of flooring in this family room is wood.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is low.
• The lighting levels are medium.
• There is not an accessible toilet within the Family Room.
• There are standard toilet facilities within the Family Room.
• Baby changing facilities are available.
• The height of the baby change table is 101cm.

You are on Related Access Guides (Bluewater). Skip to the next section.

Related Access Guides (Bluewater)

• Bluewater - Customer Services link (new tab) - click here
• Bluewater - Management Suite link (new tab) - click here
• Bluewater - Moon Court link (new tab) - click here
• Bluewater - Rose Gallery link (new tab) - click here
• Bluewater - Shopmobility link (new tab) - click here
• Bluewater - Star Court link (new tab) - click here
• Bluewater - Sun Court link (new tab) - click here
• Bluewater - Thames Walk Blue link (new tab) - click here
• Bluewater - Thames Walk Yellow link (new tab) - click here
• Bluewater - The Plaza link (new tab) - click here
• Bluewater - The Village link (new tab) - click here
• Bluewater - The Winter Garden link (new tab) - click here
• Bluewater Nature Trail link (new tab) - click here