You are on Opening Times (Reception). Skip to the next section.

Opening Times (Reception)

• Monday 08:00 - 19:00.
• Tuesday 08:00 - 19:00.
• Wednesday 08:00 - 19:00.
• Thursday 08:00 - 19:00.
• Friday 08:00 - 19:00.
• Saturday 08:00 - 19:00.
• Sunday Closed.

You are on Getting Here. Skip to the next section.

Getting Here

• Bluewater is located to the south west of Greenhithe, off the B255, which is accessed via the A2 at Bean Interchange. Follow the signs for Bluewater from the A2.
• There are six car parks surrounding the shopping centre. There are four multi-storey car parks - Guildhall Car Park, Plaza Car Park, Rose Gallery Car Park, and Thames Walk Car Park. There are two open air car parks - Village Car Park and Winter Garden Car Park.
• There is a bus stop within 150 metres of the shopping centre.
• There is an onsite bus station and transit hub.
• For more information on Bluewater Bus Station and Transit Hub please click here (opens new tab).
• The nearest railway station is Greenhithe.
• Bluewater is a 25 minute bus ride away from Greenhithe Railway Station, which connects you to all major cities in the UK.
• For more information on Greenhithe Station - National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• Alternative formats of the shopping centre map are available in large print.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grassed areas around the site.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located on Lower Rose Gallery, in The Quiet Place.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include mobility scooters and wheelchairs.
• To obtain mobility aids please contact Ability Plus.

You are on Parking. Skip to the next section.

Parking

• There are six car parks surrounding Bluewater. For more information on the car parks please see the following access guides.
• Guildhall Car Park (opens in a new tab)
• Plaza Car Park (opens in a new tab)
• Rose Gallery Car Park (opens in a new tab)
• Thames Walk Car Park (opens in a new tab)
• Village Car Park (opens in a new tab)
• Winter Garden Car Park (opens in a new tab).

You are on Management Suite. Skip to the next section.

Management Suite

• The management suite is located on Upper Rose Walk, between Castle Fine Art and Snow + Rock.

You are on Entrance (Management Suite Entrance). Skip to the next section.

Entrance (Management Suite Entrance)

• This information is for the entrance located on Upper Rose Gallery.
• The entrance area/door is clearly signed.
• This entrance sign says 'Management Suite'.
• There is step-free access at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The height of the intercom is 142cm (4ft 8in).
• The main door(s) open(s) automatically (away from you).
• The main automatic door(s) is/are push pad or push button activated.
• The push pad or push button is 98cm from floor level.
• The door(s) is/are double width but one door is locked.
• The width of the door opening is 89cm.

Collapse all Expand all

• Comments View
  • The intercom is used for out of hour access.
  • There is a push button for entry into the management suite.
  • Centre staff have a push button at the reception desk to allow entry and exit from the management suite.

You are on Reception. Skip to the next section.

Reception

• The reception point is located ahead as you enter the management suite.
• The reception point is approximately 4m (4yd 1ft) from the management suite entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is not placed in front of a background which is patterned.
• The lighting levels at the reception point are good.
• The height of the reception counter is 105cm .
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• There is not a hearing assistance system at the reception point.
• The type of flooring in the reception area is wood.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed.
• The following types of seating can be found in this area; armchairs and sofas.
• There is sufficient space for a wheelchair user to use the waiting area.

Collapse all Expand all

• Comments View
  • There is seating in front of the reception area (shown in photographs 6-8).
  • There is additional seating on the upper area of the management suite (shown in photographs 9 and 10).
  • There are security barriers to the right of the reception desk (shown in photographs 3-5).
  • There is a wide security barrier suitable for wheelchair users which is opened by reception staff.
  • The width of the wide security barrier is 103cm.
  • The width of the standard barrier is 57cm.
  • There is a keycard reader at the standard barrier.
  • The height of the keycard reader is 104cm.

You are on Step(s). Skip to the next section.

Step(s)

• There is a/are step(s) located to the rear right of the reception area.
• The step(s) is/are used to access the upper level of the management suite, including the meeting rooms, staff offices and toilets.
• There is/are 7 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

Collapse all Expand all

• Comments View
  • The steps are on a curve and the going varies from 23cm to 35cm.

You are on Lift (Platform Lift). Skip to the next section.

Lift (Platform Lift)

• There is a lift for public use.
• The lift is located to the rear right of the reception area, leading to the upper level of the management suite.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 10m (10yd 2ft) from the Management Suite entrance.
• The lift is a platform lift.
• A member of staff needs to be notified for use of the lift.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 88cm x 117cm (2ft 11in x 3ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Meeting Rooms. Skip to the next section.

Meeting Rooms

• There are 3 meeting rooms.
• The meeting rooms are on the upper level of the management suite.
• The meeting room surveyed was The Quarry.
• The meeting room is located at the front left of the upper level as you exit the platform lift.
• The meeting room is 6m from the platform lift.
• The doors open away from you (push).
• The doors are easy to open.
• The doors are double.
• The clear door width is 148cm.
• There is level access into the meeting room.
• There is a conference desk.
• The height of the desk is 69cm.
• There are chairs.
• The chairs have armrests.
• There is a large smart screen.
• The height to the top of the smart screen is 176cm.
• There is room for a wheelchair user to manoeuvre.
• The flooring is even and clear of trip hazards.
• The surface of the floor is carpet.
• The lighting levels are adjustable.

You are on Related Access Guides (Bluewater). Skip to the next section.

Related Access Guides (Bluewater)

• Bluewater - Customer Services link (new tab) - click here
• Bluewater - Guildhall link (new tab) - click here
• Bluewater - Moon Court link (new tab) - click here
• Bluewater - Rose Gallery link (new tab) - click here
• Bluewater - Shopmobility link (new tab) - click here
• Bluewater - Star Court link (new tab) - click here
• Bluewater - Sun Court link (new tab) - click here
• Bluewater - Thames Walk Blue link (new tab) - click here
• Bluewater - Thames Walk Yellow link (new tab) - click here
• Bluewater - The Plaza link (new tab) - click here
• Bluewater - The Village link (new tab) - click here
• Bluewater - The Winter Garden link (new tab) - click here
• Bluewater Nature Trail link (new tab) - click here