Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Bluewater - Management Suite

Bluewater, Greenhithe, Kent, DA9 9ST

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times (Reception)

  • Monday 08:00 - 19:00.
  • Tuesday 08:00 - 19:00.
  • Wednesday 08:00 - 19:00.
  • Thursday 08:00 - 19:00.
  • Friday 08:00 - 19:00.
  • Saturday 08:00 - 19:00.
  • Sunday Closed.

Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Alternative formats of the shopping centre map are available in large print.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas around the site.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located on Lower Rose Gallery, in The Quiet Place.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooters and wheelchairs.
  • To obtain mobility aids please contact Ability Plus.

Parking

Management Suite

  • The management suite is located on Upper Rose Walk, between Castle Fine Art and Snow + Rock.

Entrance (Management Suite Entrance)

  • This information is for the entrance located on Upper Rose Gallery.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Management Suite'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The height of the intercom is 142cm (4ft 8in).
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 98cm from floor level.
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 89cm.
  • Comments View
    • The intercom is used for out of hour access.
    • There is a push button for entry into the management suite.
    • Centre staff have a push button at the reception desk to allow entry and exit from the management suite.

Reception

  • The reception point is located ahead as you enter the management suite.
  • The reception point is approximately 4m (4yd 1ft) from the management suite entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 105cm .
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is wood.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; armchairs and sofas.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • There is seating in front of the reception area (shown in photographs 6-8).
    • There is additional seating on the upper area of the management suite (shown in photographs 9 and 10).
    • There are security barriers to the right of the reception desk (shown in photographs 3-5).
    • There is a wide security barrier suitable for wheelchair users which is opened by reception staff.
    • The width of the wide security barrier is 103cm.
    • The width of the standard barrier is 57cm.
    • There is a keycard reader at the standard barrier.
    • The height of the keycard reader is 104cm.

Step(s)

  • There is a/are step(s) located to the rear right of the reception area.
  • The step(s) is/are used to access the upper level of the management suite, including the meeting rooms, staff offices and toilets.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • Comments View
    • The steps are on a curve and the going varies from 23cm to 35cm.

Lift (Platform Lift)

  • There is a lift for public use.
  • The lift is located to the rear right of the reception area, leading to the upper level of the management suite.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 10m (10yd 2ft) from the Management Suite entrance.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • The platform lift accesses a small level change.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 88cm x 117cm (2ft 11in x 3ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Meeting Rooms

  • There are 3 meeting rooms.
  • The meeting rooms are on the upper level of the management suite.
  • The meeting room surveyed was The Quarry.
  • The meeting room is located at the front left of the upper level as you exit the platform lift.
  • The meeting room is 6m from the platform lift.
  • The doors open away from you (push).
  • The doors are easy to open.
  • The doors are double.
  • The clear door width is 148cm.
  • There is level access into the meeting room.
  • There is a conference desk.
  • The height of the desk is 69cm.
  • There are chairs.
  • The chairs have armrests.
  • There is a large smart screen.
  • The height to the top of the smart screen is 176cm.
  • There is room for a wheelchair user to manoeuvre.
  • The flooring is even and clear of trip hazards.
  • The surface of the floor is carpet.
  • The lighting levels are adjustable.

Related Access Guides (Bluewater)