You are on Opening Times (Bluewater). Skip to the next section.

Opening Times (Bluewater)

• The venue is open 24hrs.

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• Comments View
  • The shopping centre is open 24 hours.
  • The opening times of shops, cafés and restaurants in the centre vary.
  • Please see the Bluewater website for more information.

You are on Getting Here. Skip to the next section.

Getting Here

• Bluewater is located to the south west of Greenhithe, off the B255, which is accessed via the A2 at Bean Interchange. Follow the signs for Bluewater from the A2.
• There are six car parks surrounding the shopping centre. There are four multi-storey car parks - Guildhall Car Park, Plaza Car Park, Rose Gallery Car Park, and Thames Walk Car Park. There are two open air car parks - Village Car Park and Winter Garden Car Park.
• There is a bus stop within 150 metres of the shopping centre.
• There is an onsite bus station and transit hub.
• For more information on Bluewater Bus Station and Transit Hub please click here (opens new tab).
• The nearest railway station is Greenhithe.
• Bluewater is a 25 minute bus ride away from Greenhithe Railway Station, which connects you to all major cities in the UK.
• For more information on Greenhithe Station - National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• Alternative formats of the shopping centre map are available in large print.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grassed areas around the site.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located on Lower Rose Gallery, in The Quiet Place.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include mobility scooters and wheelchairs.
• To obtain mobility aids please contact Ability Plus.

You are on Parking. Skip to the next section.

Parking

• There are six car parks surrounding Bluewater. For more information on the car parks please see the following access guides.
• Guildhall Car Park (opens in a new tab)
• Plaza Car Park (opens in a new tab)
• Rose Gallery Car Park (opens in a new tab)
• Thames Walk Car Park (opens in a new tab)
• Village Car Park (opens in a new tab)
• Winter Garden Car Park (opens in a new tab).

You are on Outside Access (Rose Gallery Car Park Lower Level Entrance). Skip to the next section.

Outside Access (Rose Gallery Car Park Lower Level Entrance)

• This information is for the entrance located on the lower level of the Rose Gallery Car Park.
• This entrance gives access to Lower Rose Gallery.
• The entrance area/door is clearly signed.
• This entrance sign says 'Rose Gallery Lower Level'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 204cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 168cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 157cm.

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• Entrance View
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

You are on Outside Access (Rose Gallery Car Park Middle Level Entrance). Skip to the next section.

Outside Access (Rose Gallery Car Park Middle Level Entrance)

• This information is for the entrance located on the middle level of the Rose Gallery Car Park.
• This entrance gives access to the Rose Gallery Welcome Hall middle level.
• The entrance area/door is clearly signed.
• This entrance sign says 'Rose Gallery Middle Level'.
• There is ramped/sloped and stepped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 192cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 166cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 174cm.

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• Entrance View
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Step(s) View
  • The step(s) is/are located beyond the entrance.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).
• Comments View
  • There is also a handrail on the right going up at the steps.

You are on Outside Access (Rose Gallery Car Park Upper Level Entrance). Skip to the next section.

Outside Access (Rose Gallery Car Park Upper Level Entrance)

• This information is for the entrance located on the upper level of the Rose Gallery Car Park.
• This entrance gives access to the upper level of Rose Gallery.
• The entrance area/door is clearly signed.
• This entrance sign says 'Rose Gallery Upper Level'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 197cm.
• Alternative access at this entrance is via double manual doors which open towards you (pull).
• The opening width for the manual doors is 166cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 210cm.

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• Entrance View
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of and immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.
• Comments View
  • Lighting levels for the internal slope are good.

You are on Internal Area(s) (Lower Level). Skip to the next section.

Internal Area(s) (Lower Level)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is marble.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; sofas, armchairs and wooden benches.
• There are some centrally located kiosks or shops along walkways in this area.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are varied.
• Background music is played in this area.
• Background music is played throughout the mall.
• There is step free access in this area.

You are on Quiet Room. Skip to the next section.

Quiet Room

• The quiet room is located in the lower level of the welcome hall.
• The door is single and opens automatically away from you by push pad.
• The height of the push pad is 116cm.
• The width of the door opening is 82cm.
• The corridor width in the room is over 120cm.
• There is an outer area with a seat with armrests.
• There are 2 wash rooms for ritual washing on the right as you enter.
• The nearest wash room is 3 from the entrance to the quiet room.
• The doors open outwards and are manual.
• The door width is 86cm.
• There is an inner room for prayer.
• There is a curtain at the entrance.
• The entrance opening width is 135cm.
• There is bench seating around the walls of the room.
• There is a contemplation/safe space room.
• The door is single, heavy and opens away from you (push).
• The width of the door opening is 83cm.
• There are 2 sofas and an armchair.
• The flooring in the outer area is carpet.
• The flooring in the prayer room is marble.
• The flooring in the contemplation/safe space room is wood and is shiny which may be perceived as wet.
• There is low level background music in the contemplation/safe space room.

You are on Lift (Rose Gallery Welcome Hall Lift). Skip to the next section.

Lift (Rose Gallery Welcome Hall Lift)

• There is a lift for public use.
• The lift is located in the Rose Gallery Welcome Hall, on the right as you enter from the Car Park.
• The lift is clearly visible from the entrance.
• The lift is approximately 5m (5yd 1ft) from the Rose Gallery Lower Car Park entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower, Middle and Upper.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 136cm (4ft 6in).
• The dimensions of the lift are 225cm x 178cm (7ft 5in x 5ft 10in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (The Winter Garden and Upper Rose Gallery). Skip to the next section.

Lift (The Winter Garden and Upper Rose Gallery)

• There is a lift for public use.
• The lift is located between Eat and Zabardast in the Winter Garden and between Thorntons and Castle Fine Art on the Upper Rose Gallery level.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 53m (57yd 2ft) from the Winter Garden entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower and Upper.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 135cm (4ft 5in).
• The dimensions of the lift are 228cm x 178cm (7ft 6in x 5ft 10in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift operates automatically on entry.

You are on Other Floors (Rose Gallery Welcome Hall). Skip to the next section.

Other Floors (Rose Gallery Welcome Hall)

• Stairs can be used to access other floors.
• The stairs are located to the right hand side of the Rose Gallery welcome hall.
• The floors which are accessible by stairs are Lower and Middle.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are varied.

You are on Other Floors (Rose Gallery). Skip to the next section.

Other Floors (Rose Gallery)

• Stairs can be used to access other floors.
• The stairs are located between Pret a Manger and Carphone Warehouse on the lower level and Aveda and Starbucks on the upper level.
• The floors which are accessible by stairs are Lower and Upper.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalator(s) is/are located between Superdrug and Missguided on the lower level and River Island and Starbucks on the upper level.
• Signs indicating the location of the escalators are not available from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Lower and Upper.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.

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• Comments View
  • There is a bollard at the foot of the escalators going up and a bollard at the head of the escalators going down.

You are on Escalator(s). Skip to the next section.

Escalator(s)

• Wayfinding signage is not provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Lower and Upper.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.
• There is/are 1 escalator area(s) this area.

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• Comments View
  • The escalators are located between Disney and Holland & Barrett on the lower level and Apricot and Vision Express on the upper level
  • There is a bollard at the foot of the escalator going up and a bollard at the head of the escalator going down.

You are on Internal Area(s) (Upper Level). Skip to the next section.

Internal Area(s) (Upper Level)

• Digital wayfinders are not available.
• Overhead signs are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is marble.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The following types of seating can be found in this area; wooden benches.
• There are some centrally located kiosks or shops along walkways in this area.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is played in this area.
• Background music is played throughout the mall.
• There is step free access in this area.

You are on Entrance (Rose Gallery Accessible Toilets, Standard Male Toilets and Family Rooms Entrance). Skip to the next section.

Entrance (Rose Gallery Accessible Toilets, Standard Male Toilets and Family Rooms Entrance)

• This information is for the entrance located on the upper level of the Rose Gallery welcome hall.
• The entrance area/door is clearly signed.
• This entrance sign says 'Toilets'.
• There is step-free access at this entrance.
• There are no doors at this entrance.
• The width of the door opening is 212cm.

You are on Accessible Toilet(s) (Upper Rose Gallery Welcome Hall - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Upper Rose Gallery Welcome Hall - Right Hand Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the Upper Level Rose Gallery welcome hall, to the left of the Accessible Toilets, Standard Male Toilets, and Family Rooms area access point.
  • This accessible toilet is approximately 7m (7yd 1ft) from the Accessible Toilets, Standard Male Toilets, and Family Rooms entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 151cm x 231cm (4ft 11in x 7ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 87cm (2ft 10in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 82cm (2ft 8in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.
  • The opposite transfer cubicle has very similar or identical specifications.

You are on Accessible Toilet(s) (Upper Rose Gallery Welcome Hall - Male). Skip to the next section.

Accessible Toilet(s) (Upper Rose Gallery Welcome Hall - Male)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located at the rear right of the standard male toilets on the upper level of the Rose Gallery welcome hall.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Accessible Toilets, Standard Male Toilets and Family Rooms entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • There is an accessible toilet in the standard female toilets area.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 98cm (3ft 3in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 164cm (4ft 11in x 5ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 84cm (2ft 9in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 130cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 106cm (3ft 6in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Upper Rose Gallery Welcome Hall - Male). Skip to the next section.

Standard Toilet(s) (Upper Rose Gallery Welcome Hall - Male)

• Standard toilet facilities are available.
• The male toilet facilities that were surveyed are located to the left hand side of the upper welcome hall as you enter via the upper car park entrance.
• The male toilet(s) is/are approximately 4m (4yd 1ft) from the Accessible Toilets, Standard Male Toilets and Family Rooms entrance.
• There is step-free access to the male toilet(s).
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• There is not a lowered urinal available.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

You are on Family Room(s) (Upper Rose Gallery Welcome Hall). Skip to the next section.

Family Room(s) (Upper Rose Gallery Welcome Hall)

• Family Room is located in the Upper Rose Gallery Welcome Hall, at the rear of the Accessible Toilets, Standard Male Toilets and Family Rooms area.
• There is not wayfinding signage for the room(s).
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is a similar family room to the right of the room surveyed.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• The door is single and opens away from you (push).
• The door is easy to open.
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• The height of the counter is 90cm.
• The type of flooring in this family room is vinyl.
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is high.
• The lighting levels are medium.
• There is not an accessible toilet within the Family Room.
• There are standard toilet facilities within the Family Room.
• Baby changing facilities are available.
• The height of the baby change table is 101cm.

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• Comments View
  • There is a lowered wash basin.
  • The height of the lowered wash basin is 60cm.

You are on Entrance (Rose Gallery Female Standard Toilets Area Entrance). Skip to the next section.

Entrance (Rose Gallery Female Standard Toilets Area Entrance)

• This information is for the entrance located on the left hand side of the Upper Rose Gallery Welcome Hall as you enter via the Upper Car Park entrance.
• The entrance area/door is clearly signed.
• This entrance sign says 'Women'.
• There is step-free access at this entrance.
• There are no doors at this entrance.
• The width of the door opening is 146cm.

You are on Accessible Toilet(s) (Upper Rose Gallery Welcome Hall - Female). Skip to the next section.

Accessible Toilet(s) (Upper Rose Gallery Welcome Hall - Female)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the Upper Rose Gallery welcome hall, to the front right of the Female Standard Toilets area.
  • This accessible toilet is approximately 11m (12yd 1in) from the Female Standard Toilets area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
• Features and Dimensions View
  • This is not a shared toilet.
  • There is an accessible toilet in the standard male toilets area.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 91cm (2ft 12in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 151cm x 184cm (4ft 11in x 6ft).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 86cm (2ft 10in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 131cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The shelf is not between 90cm and 100cm.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 84cm (2ft 9in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 106cm (3ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Upper Rose Gallery Welcome Hall - Female). Skip to the next section.

Standard Toilet(s) (Upper Rose Gallery Welcome Hall - Female)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located immediately ahead as you enter the Female Standard Toilets area.
• The female toilet(s) is/are approximately 1m (3ft 3in) from the Female Standard Toilets Area entrance.
• There is step-free access to the female toilet(s).
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

You are on Related Access Guides (Bluewater). Skip to the next section.

Related Access Guides (Bluewater)

• Bluewater - Customer Services link (new tab) - click here
• Bluewater - Guildhall link (new tab) - click here
• Bluewater - Management Suite link (new tab) - click here
• Bluewater - Moon Court link (new tab) - click here
• Bluewater - Shopmobility link (new tab) - click here
• Bluewater - Star Court link (new tab) - click here
• Bluewater - Sun Court link (new tab) - click here
• Bluewater - Thames Walk Blue link (new tab) - click here
• Bluewater - Thames Walk Yellow link (new tab) - click here
• Bluewater - The Plaza link (new tab) - click here
• Bluewater - The Village link (new tab) - click here
• Bluewater - The Winter Garden link (new tab) - click here
• Bluewater Nature Trail link (new tab) - click here