Skip to main content

Bluewater - The Plaza

Bluewater, Greenhithe, Kent, DA9 9ST

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times (Bluewater)

  • The venue is open 24hrs.
  • Comments View
    • The shopping centre is open 24 hours.
    • The opening times of shops, cafés and restaurants in the centre vary.
    • Please see the Bluewater website for more information.

Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Alternative formats of the shopping centre map are available in large print.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas around the site.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located on Lower Rose Gallery, in The Quiet Place.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Ability Plus.

Parking

Outside Access (Thames Walk Car Park Upper Level Entrance)

  • This information is for the entrance located on the Upper Level of Thames Walk Car Park.
  • This entrance gives access to the Upper Level of The Plaza.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The door(s) is/are double width.
  • The width of the door opening is 176cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 176cm.
  • There is not a member of staff available for assistance at this entrance.
  • The ramp/slope is located immediately beyond the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 146cm (4ft 9in).
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • Comments View
    • The height of the external push pad is 72cm.
    • The height of the internal push pad is 95cm.
    • There is also a slight slope in front of the entrance.

Shopping Centre Internal Area(s) (The Plaza Lower Level)

  • Digital wayfinders are not available.
  • No wayfinding signage is provided in this area.
  • The type of flooring in this area is marble.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout The Plaza.
  • There is step free access in this area.

Escalator(s) (The Plaza)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are Lower and Upper.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 1 escalator area(s) in this area.
  • Comments View
    • There is a bollard at the foot of the escalator going up and a bollard at the head of the escalator going down.

Lift (The Plaza)

  • There is a lift for public use.
  • The lift is located between Ask Italian and Nando's on the lower level and between Wagamama and Krispy Kreme on the upper level.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 69m (75yd 1ft) from the Upper Thames Walk Car Park entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower and Upper.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 135cm (4ft 5in).
  • The dimensions of the lift are 225cm x 178cm (7ft 5in x 5ft 10in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Other Floors (Thames Walk and The Plaza)

  • Stairs can be used to access other floors.
  • The stairs are located at the junction of Thames Walk Blue, Thames Walk Yellow and The Plaza.
  • The floors which are accessible by stairs are Lower and Upper.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Shopping Centre Internal Area(s) (The Plaza Upper Level)

  • Digital wayfinders are not available.
  • No wayfinding signage is provided in this area.
  • The type of flooring in this area is marble.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout The Plaza.
  • There is step free access in this area.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located in the Thames Walk Yellow Upper Welcome Hall.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located in the Thames Walk Yellow Upper Welcome Hall.

Related Access Guides (Bluewater)