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Bluewater - The Village

Bluewater, Greenhithe, Kent, DA9 9ST

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Access Guide

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Opening Times (Bluewater)

  • The venue is open 24hrs.
  • Comments View
    • The shopping centre is open 24 hours.
    • The opening times of shops, cafés and restaurants in the centre vary.
    • Please see the Bluewater website for more information.

Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Alternative formats of the shopping centre map are available in large print.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas around the site.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located on Lower Rose Gallery, in The Quiet Place.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Ability Plus.

Parking

Shopping Centre External Area(s) (The Village and Village Garden)

  • Digital wayfinders are not available.
  • No wayfinding signage is provided in this area.
  • This external area is not covered.
  • The type of flooring in this area is wood, tarmac and stone/concrete paving.
  • The following types of seating can be found in this area; wooden benches.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • Background music is played in this area.
  • Background music is played throughout the area.
  • There is not step free access in this area.
  • There are ramps and slopes leading to the Village Garden.
  • There are steps leading to the Village Garden.
  • Comments View
    • The wooden benches are located in the Village Garden, overlooking the lake and The Village.

Ramp(s) or Slope(s) (Village Garden)

  • There is a ramp/slope located at the front of the Village external area.
  • The ramp/slope is used to access the Village Garden and lake.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • There are additional slight slopes throughout the Village Garden.

Step(s) (Village Garden)

  • There is a/are step(s) located at the front of the Village external area.
  • The step(s) is/are used to access the Village Garden and lake.
  • There is/are 5 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

Food Hall/Area (The Village External Seating)

  • The food hall/area is located in the external area of The Village.
  • There is step-free access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is stone.
  • This area does play background music.
  • There are individual seating areas.
  • There is not a priority table for wheelchair users.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The distance between the floor and the lowest table is 70cm.
  • The distance between the floor and the highest table is 73cm.
  • Comments View
    • The Village offers full table service Fine Dining.
    • The external seating area is additional seating for the fine dining restaurants in The Village.

Outside Access (The Village Entrance)

  • This information is for the entrance located to the right of Zizzi.
  • This entrance gives access to The Village lower level.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Bluewater West Village Fine Dining'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 143cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 150cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 190cm.
  • There are bollards at this entrance.
  • The minimum width between the bollards is 172cm.
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.

Shopping Centre Internal Area(s) (The Village)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • The type of flooring in this area is wood and marble.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout The Village.
  • There is step free access in this area.

Food Hall/Area (The Village Internal Seating)

  • The food hall/area is located in the lower level of The Village, adjacent to the entrance.
  • The food hall/area can be accessed using the Village entrance.
  • The access point to the food hall/area is located between Byron and Waterstones.
  • There is step-free access to the food hall/area.
  • There is step-free access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles and wood.
  • This area does play background music.
  • The lighting levels are varied.
  • There are individual seating areas.
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 19m from the entrance/opening.
  • The distance between the floor and the lowest table is 66cm.
  • The distance between the floor and the highest table is 111cm.
  • The standard height for tables is 73cm.
  • Comments View
    • The seating in the food hall is additional seating from the fine dining restaurants in the food hall.

Other Floors (The Village)

  • Stairs can be used to access other floors.
  • The stairs are located between Cote Brasserie and Loch Fyne Seafood and Grill.
  • The floors which are accessible by stairs are Lower and Upper.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

Lift (The Village)

  • There is a lift for public use.
  • The lift is located between Cote Brasserie and Loch Fyne Seafood and Grill.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 19m (20yd 2ft) from the Village entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower and Upper.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 156cm x 138cm (5ft 1in x 4ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Entrance (The Village Toilets Area Entrance)

  • This information is for the entrance located on the lower level of The Village, between Watchfinder & Co and Daisy's Dog Empawrium.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Toilets'.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 507cm.
  • There is a second set of doors.
  • There are no doors at this entrance.
  • The width of the door opening is 258cm.

Changing Places (The Village High Dependency Unit)

  • The facility is located on the lower level of The Village, to the rear right of the Village Toilet area.
  • The facility is approximately 7m (7yd 1ft) from the Village Toilet area entrance.
  • There is level access to the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do not need a key for the facility.
  • The door opens by sliding.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 78cm (2ft 7in).
  • The dimensions of the facility are 350cm x 215cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is poor.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 234cm (7ft 8in).
  • The transfer space on the left as you face the toilet is 70cm (2ft 4in).
  • There is a/are dropdown rail(s) provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • There are no vertical grab rails for the toilet.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 93cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • There is not a shower unit with a detachable shower head.
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • The height of the soap dispenser is 108cm.
  • Wide tear off paper roll is available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are pedal waste paper bin disposal units.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.

Accessible Toilet(s) (The Village Shared)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located on the lower level of The Village, to the rear right of the Village Toilet area.
  • This accessible toilet is approximately 7m (7yd 1ft) from the Village Toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The door opens by sliding.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 78cm (2ft 7in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 220cm x 205cm (7ft 3in x 6ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 135cm (4ft 5in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There are dropdown rails on both sides of the toilet.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 88cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 74cm (2ft 5in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • There is not an opposite transfer toilet in this location.

Accessible Toilet(s) (The Village Female)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located on the lower level of The Village, in the female toilets in The Village Toilet area, at the rear right of the toilet area.
  • This accessible toilet is approximately 15m (16yd 1ft) from the Village Toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is not a shared toilet.
  • There is an accessible toilet in the male standard toilets area.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 94cm (3ft 1in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 155cm x 170cm (5ft 1in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • The transfer space is obstructed by waste bins.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 166cm and 190cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 86cm (2ft 10in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 71cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 85cm (2ft 9in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is poor.
  • The lighting levels are good.
  • There is not an opposite transfer toilet in this location.

Accessible Toilet(s) (The Village Male)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located on the lower level of The Village, in the male toilets in The Village Toilet area, at the rear right of the male toilet area.
  • This accessible toilet is approximately 12m (13yd 4in) from the Village toilets area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is not a shared toilet.
  • There is an accessible toilet in the male standard toilets area.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 91cm (2ft 12in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 143cm x 170cm (4ft 8in x 5ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 166cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 90cm (2ft 11in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 89cm (2ft 11in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • There is not an opposite transfer toilet in this location.

Standard Toilet(s) (The Village)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located at the rear left of The Village Toilet area.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the Village Toilet area entrance.
  • There is step-free access to the female toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • The male toilet facilities that were surveyed are located at the front right of The Village Toilet area.
  • The male toilet(s) is/are approximately 11m (12yd 1in) from the Village Toilet area entrance.
  • There is step-free access to the male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is a lowered urinal available.
  • The height of the lowered urinal is 49cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the standard female toilets.
  • There is step-free access to the baby change facilities.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 99cm (3ft 3in).

Family Room(s) (The Village)

  • Family Toilet is located to the rear right of The Village Toilet area.
  • There is not wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door is single and opens away from you (push).
  • The door is easy to open.
  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • There is not sufficient space for a wheelchair user to turn within the room.
  • The height of the counter is 88cm.
  • The type of flooring in this family room is vinyl.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are medium.
  • There is not an accessible toilet within the Family Room.
  • There are standard toilet facilities within the Family Room.
  • Baby changing facilities are available.
  • The height of the baby change table is 102cm.

Related Access Guides (Bluewater)