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Bluewater - The Winter Garden

Bluewater, Greenhithe, Kent, DA9 9ST

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Access Guide

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Opening Times (Bluewater)

  • The venue is open 24hrs.
  • Comments View
    • The shopping centre is open 24 hours.
    • The opening times of shops, cafés and restaurants in the centre vary.
    • Please see the Bluewater website for more information.

Getting Here

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • Alternative formats of the shopping centre map are available in large print.
  • There is an assistance dog toilet or toileting area at the venue/nearby.
  • The assistance dog toilet or toileting area is located on the grassed areas around the site.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located on Lower Rose Gallery, in The Quiet Place.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Ability Plus.

Parking

External Area(s) (The Winter Garden)

  • Digital wayfinders are not available.
  • No wayfinding signage is provided in this area.
  • This external area is not covered.
  • The type of flooring in this area is wood and tarmac.
  • The following types of seating can be found in this area; wooden benches and chairs without armrests.
  • Background music is not played in this area.
  • There is a children's play area which is located at the north side of the external area.
  • There is step free access in this area.
  • Comments View
    • Picnic tables with attached seating are located in front of the Winter Garden overlooking the Winter Garden Lake.

Outside Access (The Winter Garden Entrance)

  • This information is for the entrance located between Pizza Hut and Giraffe, opposite the Winter Garden Lake.
  • This entrance gives access to The Winter Garden.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Bluewater Welcome'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 236cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 236cm.
  • There is not a member of staff available for assistance at this entrance.
  • Comments View
    • There is a third set of doors at this entrance.
    • The doors open automatically.
    • The doors are double.
    • The width of the door opening is 222cm.

Ramp(s) or Slope(s) (Food Hall)

  • There is a ramp/slope located to the front right of the food hall as you enter via The Winter Garden entrance.
  • The ramp/slope is used to access the food hall counters and the majority of the seating.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • There is a slight slope ahead as you enter the food hall area via The Winter Garden entrance, in front of Nando's (shown in photographs 3 and 4).

Step(s) (Food Hall)

  • There is a/are step(s) located to the front right of the food hall area.
  • The step(s) is/are used to access the food hall counters and the majority of the food hall seating.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
  • Comments View
    • There are similar steps ahead as you enter the food hall area via The Winter Garden entrance, in front of Nando's (shown in photographs 3 and 4).

Internal Area(s) (The Winter Garden)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • The type of flooring in this area is marble.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout the area.
  • There is step free access in this area.

Lift (The Winter Garden and Upper Rose Gallery)

  • There is a lift for public use.
  • The lift is located between Eat and Zabardast in the Winter Garden and between Thorntons and Castle Fine Art on the Upper Rose Gallery level.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 53m (57yd 2ft) from the Winter Garden entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower and Upper.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 135cm (4ft 5in).
  • The dimensions of the lift are 228cm x 178cm (7ft 6in x 5ft 10in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Food Hall/Area (The Winter Garden)

  • The food hall/area is located throughout The Winter Garden.
  • The food hall/area can be accessed using the Winter Garden Entrance.
  • The access point to the food hall/area is located on Lower Rose Gallery, between Eat and Bill's.
  • There is step-free access to the food hall/area.
  • There is ramped/sloped or stepped access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles.
  • This area does play background music.
  • The lighting levels are varied.
  • There are a number of independent food counters located around the food hall/area.
  • The type of food, services, facilities and menus will vary depending on the individual food outlets.
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm) and high (110cm+).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is a hearing assistance system at some of the food and drink counters.
  • Food and/or drinks can be brought to the table.
  • There is a shared seating area.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 8m from the entrance/opening.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 112cm.
  • Additional facilities available within the food hall/area include; an accessible toilet, standard toilets and a parent and baby room.

Entrance (The Winter Garden Toilet Area Entrance)

  • This information is for the entrance located on the lower level, between Wasabi and Shawarma.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Toilets'.
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 300cm.

Accessible Toilet(s) (The Winter Garden Shared Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located on the right hand side of the Winter Gardens toilet area.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Winter Gardens toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 196cm x 160cm (6ft 5in x 5ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 72cm (2ft 4in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 126cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 123cm (4ft).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

Accessible Toilet(s) (The Winter Garden Shared Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located on the right hand side of the Winter Garden toilet area.
  • This accessible toilet is approximately 8m (8yd 2ft) from the Winter Gardens toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 149cm x 199cm (4ft 11in x 6ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 82cm (2ft 8in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 127cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 123cm (4ft).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 88cm (2ft 11in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.

Accessible Toilet(s) (The Winter Garden - Female)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located to the rear right of The Winter Gardens toilet area, in the standard female toilets.
  • This accessible toilet is approximately 21m (22yd 2ft) from the Winter Gardens toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is not a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 171cm x 206cm (5ft 7in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 114cm (3ft 9in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 129cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 86cm (2ft 10in).
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
  • Comments View
    • There is an additional accessible toilet in the female toilets area.
    • The additional accessible toilet was out of order at the time of the survey and could not be surveyed.

Accessible Toilet(s) (The Winter Garden - Male)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located to the rear left of The Winter Gardens toilet area, in the standard male toilets.
  • This accessible toilet is approximately 18m (19yd 2ft) from the Winter Gardens toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is not a shared toilet.
  • A key is not required for the accessible toilet.
  • There is no signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 165cm x 201cm (5ft 5in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm (3ft 5in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 130cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 125cm (4ft 1in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 96cm (3ft 2in).
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

Standard Toilet(s) (The Winter Garden)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located to the rear right of the Winter Gardens toilet area.
  • The female toilet(s) is/are approximately 13m (14yd 8in) from the Winter Gardens toilet area entrance.
  • There is step-free access to the female toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • The male toilet facilities that were surveyed are located to the rear left of The Winter Gardens toilet area.
  • The male toilet(s) is/are approximately 10m (10yd 2ft) from the Winter Gardens toilet area entrance.
  • There is step-free access to the male toilet(s).
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • There is a lowered urinal available.
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does not contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Family Room(s) (The Winter Garden Family Toilets)

  • Family Toilet is located on the left hand side as you enter The Winter Garden toilet area.
  • There is not wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is a similar room adjacent to the room surveyed.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door opens away from you (push) and is single.
  • The door is easy to open.
  • There is not a visual fire alarm beacon in the room(s).
  • There is fixed furniture within the room(s).
  • There is not sufficient space for a wheelchair user to turn within the room.
  • The height of the counter is 91cm.
  • The type of flooring in this family room is wood.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is poor.
  • The lighting levels are medium.
  • There is not an accessible toilet within the Family Room.
  • There are standard toilet facilities within the Family Room.
  • Baby changing facilities are available.
  • The height of the baby change table is 100cm.
  • Comments View
    • The Family Toilets are 11m from The Winter Gardens Toilet area entrance.

Family Room(s) (The Winter Garden Baby Feeding Room)

  • Baby Feeding Room is located on the right hand side of The Winter Gardens toilet area.
  • There is not wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are push pad activated.
  • There is not a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • There is sufficient space for a wheelchair user to turn within the room.
  • The following types of seating are available in the Family Room; armchairs.
  • The height of the counter is 96cm.
  • There is a microwave on the counter at a height of 100cm - 115cmcm.
  • The type of flooring in this family room is wood.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is poor.
  • The lighting levels are medium.
  • There is low bench seating for older children and a wall mounted television.
    There is background music in the room as well as the television.
  • There is not an accessible toilet within the Family Room.
  • There are not standard toilet facilities within the Family Room.
  • Baby changing facilities are not available.
  • Comments View
    • The door opens automatically by sliding.
    • The height of the external push pad is 106cm.
    • The height of the internal push pad 97cm.
    • The baby feeding room is 13m from The Winter Gardens toilet area entrance.
    • There are 2 private cubicles on the left hand side of the Baby Feeding room as you enter.
    • The door to the nearest private cubicle opens by sliding.
    • The door to the furthest private cubicle opens away from you (push).

Parent and Baby Room (The Winter Garden Baby Change)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the right hand side of The Winter Garden toilet area.
  • The parent and baby room is approximately 13m from the Winter Gardens toilet area entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 101cm (3ft 4in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 90cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There is a lowered baby change.
    • The height of the lowered baby change is 81cm.
    • The door opens automatically by sliding.
    • The height of the external push pad is 106cm.
    • The height of the internal push pad 97cm.

Related Access Guides (Bluewater)