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Clarks Village - Central Square, Orchard Square and Apple Court

Outlet Shopping Village, Farm Road, Street, Somerset, BA16 0BB

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Access Guide

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Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility / Guest Services.
  • Shopmobility and Guest Services are combined and operate from the entrance at Car Park 2. For more information, please see the Clarks Village - Shopmobility and Guest Services guide.
  • There are defibrillators available, they are located in around the shopping areas.

Getting Here

Related Access Guides (Parking)

Access Point (Farm Road to Apple Court)

  • This information is for the access point located off Farm Road.
  • This access point gives access to Apple Court.
  • The access point is clearly signed.
  • This access point sign says 'Clarks Village'.
  • There is step-free access at this access point.
  • There are fixed barriers at this access point.
  • The minimum width between the fixed barriers is 130cm.

Access Point (Pear Court to Apple Court)

  • This information is for the access point located off Farm Road.
  • This access point gives access to Apple Court.
  • The access point is not clearly signed.
  • There is step-free access at this access point.
  • The minimum width between the fixed barriers is 115cm.
  • Access Point View
    • The bollards do not have an identification band to aid visually impaired people.
  • Comments View
    • There is a pedestrian crossing over Farm Road between Pear Court and Apple Court, caution is advised when crossing.

Access Point (High Street to Orchard Square)

  • This information is for the access point located off the High Street.
  • This access point gives access to Orchard Square.
  • The access point is clearly signed.
  • This access point sign says 'Clarks Village'.
  • There is step-free access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 180cm.
  • Access Point View
    • The bollards do not have an identification band to aid visually impaired people.

Access Point (Central Square to Grange Terrace)

  • This information is for the access point located between Central Square and Grange Terrace.
  • This access point gives access to Grange Terrace.
  • The access point is not clearly signed.
  • There is step-free access at this access point.

External Area(s) (Central Square, Orchard Square and Apple Court)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches and stone seating.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is a children's play area which is located next to Central Square and Orchard Square, it is called King Arthur's Forest Adventure Playground.
  • There is step free access in this area.
  • There is step free access throughout the shopping areas. There are some very slight or slight slopes located in places around the Central Square and Orchard Square. There are steps located around Central Square and Orchard Square. The ramps/slopes overcome steps. For more information about ramp/slopes and steps please see the level change section below.

Level Change (Central Square and Orchard Square)

  • There is a ramp/slope located within the Central Square and Orchard Square.
  • The ramp/slope is used to access a number of different retail and food/drink units.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The ramp/slope does bypass the step(s).
  • There is a/are step(s) located within the Central Square and Orchard Square.
  • The step(s) is/are used to access a number of different retail and food/drink units.
  • There is/are between 3 to 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

King Arthur's Forest Playground

  • King Arthur's Forest Playground is an enclosed area off the Orchard Square.
  • The play facilities can be linked to the Playbiba App which promotes parent and child activity.
  • The site and its entrance are level.
  • The access gate is heavy, opens towards you (pull) and has an opening width of 90cm.
  • The surface of the playground is firm and smooth with rubberised safety surfaces around the equipment.
  • The facilities include a wheelchair accessible play castle, some low-level activity panels, swings designed for parent and child use and a net basket swing accessible to children with no sitting balance. In addition, there are climbing, sliding and swinging structures for younger and older children.
  • There is a seating area outside the enclosure for parents and some bench seating within the playground.

Accessible Toilet(s) (Apple Court - Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in Apple Court, next to the Farm Road access point.
    • There is step-free access to the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 96cm (3ft 2in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 175cm x 220cm (5ft 9in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 105cm (3ft 5in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 93cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 120cm (3ft 11in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.

Standard Toilet(s) (Apple Court)

  • Standard toilet facilities are available.
  • The wash basin(s) tap type is lever.
  • There is step-free access to the male toilet(s).
  • The female and male toilet facilities that were surveyed are located in Apple Court, next to the Farm Road access point.
  • There is step-free access to the female and male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal available in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Parent and Baby Room (Apple Court)

  • There is a parent and baby room for public use.
  • The parent and baby room is located in Apple Court, next to the Farm Road access point.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 87cm (2ft 10in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 93cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Accessible Toilet(s) (Central Square/Orchard Square - Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located next to Central Square and Orchard Square, opposite King Arthur's Forest Adventure Playground.
    • There is step-free access to the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 170cm x 200cm (5ft 7in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Standard Toilet(s) (Central Square/Orchard Square)

  • Standard toilet facilities are available.
  • The female and male toilet facilities that were surveyed are located next to Central Square and Orchard Square, opposite King Arthur's Forest Adventure Playground.
  • There is step-free access to the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal available in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal and vertical grab rails on both sides of the seat.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Parent and Baby Room (Central Square/Orchard Square)

  • There is a parent and baby room for public use.
  • The parent and baby room is located next to Central Square and Orchard Square, opposite King Arthur's Forest Adventure Playground.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 93cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 90cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Related Access Guides (Clarks Village)