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Clarks Village - Pear Court Shopping Area

Outlet Shopping Village, Farm Road, Street, Somerset, BA16 0BB

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include motorised wheelchairs, mobility scooters and wheelchairs.
  • To obtain mobility aids please contact Shopmobility / Guest Services.
  • Shopmobility and Guest Services are combined and operate from the entrance at Car Park 2. For more information, please see the Clarks Village - Shopmobility and Guest Services guide.
  • There are defibrillators available, they are located in around the shopping areas.

Related Access Guides (Parking)

Access Point (Car Park 1 to Apple Court)

  • This information is for the access point located to the right of the entrance into the car park.
  • This access point gives access to Apple Court.
  • The access point is clearly signed.
  • This access point sign says 'Clarks Village'.
  • There is step-free access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 115cm.
  • Access Point View
    • The bollards do not have an identification band to aid visually impaired people.

Access Point (Farm Road to Pear Court)

  • This information is for the access point located off Farm Road.
  • This access point gives access to Pear Court.
  • The access point is clearly signed.
  • This access point sign says 'Clarks Village Shopping Outlet'.
  • There is step-free access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 115cm.
  • Access Point View
    • The bollards do not have an identification band to aid visually impaired people.

Access Point (High Street)

  • This information is for the access point located on High Street.
  • This access point gives access to the northside of the shopping area.
  • The access point is clearly signed.
  • This access point sign says 'Clarks Village'.
  • There is step-free access at this access point.
  • There are fixed barriers at this access point.
  • The minimum width between the fixed barriers is 190cm.

External Area(s) (Pear Court)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • Wall mounted signs are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is stone/concrete paving.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches and stone seating.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all areas.
  • Background music is not played in this area.
  • There is step free access in this area.

Standard Toilet(s) (Car Park 1)

  • Standard toilet facilities are available.
  • The female and male toilet facilities that were surveyed are located next to Car Park 1, to the right of the Apple Court access point.
  • There is step-free access to the female and male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is not a lowered urinal available in the male toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is lever.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Accessible Toilet(s) (Car Park 1 - Right Side Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located next to Car Park 1, to the right of the Apple Court access point.
    • There is step-free access to the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 218cm x 225cm (7ft 2in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 150cm (4ft 11in).
    • The transfer space is obstructed by a waste bin and a fixed vending machine.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 89cm (2ft 11in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 85cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 109cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Related Access Guides (Clarks Village)