Access Guide
Getting Here
- Clarks Village lies just off the A39 Bath to Bridgewater Road at Street, near Glastonbury.
Motorway access from the M4 is via Junction 18, through Bath and then onto the A39.
The M5 meets the A39 at Junction 23 near Bridgewater and is signposted for Glastonbury and Wells.
Clarks Village is signposted throughout the area and the car park opens directly off the A39 between Street and Glastonbury. - There are 2 open air car parks.
All car parks have designated parking for Blue Badge users.
Parking is free for Blue Badge holders. - There is not a bus stop within 150 metres of the shopping centre.
- For more information on Frome Bus services please click here (opens new tab).
- The nearest railway station is Castle Cary.
- Castle Cary Station is approximately 13 miles from the venue.
- For more information on Castle Cary Station please click here (opens new tab).
- For more information on Great Western Railway please click here (opens new tab).
Getting Help and Assistance
- There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include motorised wheelchairs, mobility scooters and wheelchairs.
- To obtain mobility aids please contact Shopmobility / Guest Services.
- Shopmobility and Guest Services are combined and operate from the entrance at Car Park 2. For more information, please see the Clarks Village - Shopmobility and Guest Services guide.
- There are defibrillators available, they are located in around the shopping areas.
Related Access Guides (Parking)
Information for accessing Grange Terrace
- The gates between the Central Square and the Grange Terrace are closed and locked when the shopping centre closes (18:00 Monday, Tuesday, Wednesday, Friday and Saturday, 20:00 on Thursday and 17:00 on Sunday).
- After this time access is only possible through the Car Park 2 Access Point.
Access Point (Car Park 2 to Grange Terrace)
- This information is for the access point located at the top of the car park.
- This access point gives access to Grange Terrace.
- The access point is clearly signed.
- This access point sign says 'Clarks Village Outlet Shopping'.
- There is ramped/sloped access at this access point.
- There is a canopy or recess which provides weather protection at this access point.
- There are bollards at this access point.
- The minimum width between the bollards is 115cm.
-
Access Point
View
- The bollards do not have an identification band to aid visually impaired people.
-
Ramp/Slope
View
- The ramp/slope is located between the car park and the access point.
- The gradient of the ramp/slope is slight.
Access Point (Central Square to Grange Terrace)
- This information is for the access point located between Central Square and Grange Terrace.
- This access point gives access to Grange Terrace.
- The access point is not clearly signed.
- There is step-free access at this access point.
-
Ramp/Slope
View
- There is a slope with a very easy incline.
External Area(s) (Grange Terrace)
- Digital wayfinders are not available.
- Information posts are provided to aid wayfinding.
- This external area is not covered.
- The type of flooring in this area is stone/concrete paving.
- The following types of seating can be found in this area; stone seating.
- There is step free access in this area.
- There are very easy slopes to the Restaurant Terrace from the Car Park 2 and from the Central Square.
Accessible Toilet(s) (Grange Terrace - Right Side Transfer)
- There is an/are accessible toilet(s) for public use.
-
Location and Access
View
- This accessible toilet is located next to the Grange Terrace access point.
- There is step-free access to the accessible toilet.
- Clear wayfinding signage for the toilet(s) is provided.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from Shopmobility / Guest Services.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 159cm x 220cm (5ft 3in x 7ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- The transfer space is obstructed by a waste bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and waste paper pedal bin disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The wash basin tap type is lever.
- There is not a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 98cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is fair.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
-
Opposite Transfer Toilet(s)
View
- There is not an opposite transfer toilet in this location.
Standard Toilet(s) (Grange Terrace)
- Standard toilet facilities are available.
- The female and male toilet facilities that were surveyed are located next to the Grange Terrace access point.
- There is step-free access to the female and male toilet(s).
- There is pictorial and written text signage on or near the toilet door.
- There is not a lowered urinal available in the male toilet(s).
- An ambulant toilet with wall-mounted grab rails is not available.
- There is not a lowered wash basin available.
- The wash basin(s) tap type is lever.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
Parent and Baby Room (Grange Terrace)
- There is a parent and baby room for public use.
- The parent and baby room is located next to the Grange Terrace access point.
- There is step-free access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 98cm (3ft 3in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 83cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
Related Access Guides (Clarks Village)
- To view other AccessAble access guides that are related to this one please use the links below.
- Clarks Village - Pear Court link (new tab) - click here
- Clarks Village - Central Square, Orchard Square and Apple Court link (new tab) - click here
- Clarks Village - Shopmobility and Guest Services link (new tab) - click here