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Gunwharf Quays - Centre Management

Portsmouth, PO1 3TZ

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Access Guide

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  • On arrival guests should expect to queue on entry and for all toilet facilities.
  • When planning your visit, please read through the Guest Q&A, the centre map showing directional passage and the Guest Code of Conduct, which is under the Guest Services tab on the centres website.
  • The centre is working hard to keep guests safe and for more information please click here.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact 023 9283 6773 for more information.
  • The shop mobility scheme is run from the Car Park Office. There are electric scooters, powered wheelchairs and manual wheelchairs available to use. The mobility scheme is limited to use solely within Gunwharf Quays. You will be required to show a form of identification with your address on it when you hire the equipment.
  • The Guest Services team have attended Dementia and Autism Awareness training and work alongside Toucan Diversity Training.

Related Access Guides (Gunwharf Quays Parking)

Outside Access (Centre Management Entrance)

  • Entrance View
    • This information is for the entrance located on Marlborough Avenue, next to Pret A Manger.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is an intercom.
    • The height of the intercom is 110cm (3ft 7in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is not a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • There is not a/are not handrail(s) at the ramp.

Reception (Centre Management)

  • Reception View
    • The reception point is located beyond the Centre Management entrance.
    • The reception point is approximately 10m (10yd 2ft) from the Centre Management entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are sofas available.
    • There is sufficient space for a wheelchair user to use the seating area.

Quiet Room / First Aid

  • The Quiet Room / First Aid is located at the rear of reception.
  • Access into the room is via a single door.
  • The door is heavy, opens towards you (pull) and has an opening width of 87cm.
  • The surface of the floor is vinyl and the lighting is good.
  • A chair without armrests, two recovery beds and privacy screens are located within the room.

Toilet with Adaptations

  • The nearest accessible toilet(s) is/are located on Marlborough Avenue, between Adidas and The Cornish Bakery.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on Marlborough Avenue, between Adidas and The Cornish Bakery.

Related Access Guides (Gunwharf Quays)