Access Guide
Introduction
- On arrival guests should expect to queue on entry and for all toilet facilities.
- When planning your visit, please read through the Guest Q&A, the centre map showing directional passage and the Guest Code of Conduct, which is under the Guest Services tab on the centres website.
- The centre is working hard to keep guests safe and for more information please click here.
Getting Here
- Gunwharf Quays Car Park is open 24 hours a day, seven days a week.
The underground car park has 1,526 parking bays and is accessed via Park Road.
Enter Portsmouth on the M275 and follow the brown signs to the Historic Waterfront, and then Gunwharf Quays.
The M275 has links with the A3, A27 and M27.
If you are using a Sat-Nav, please use postcode PO1 3TZ.
An overflow car park for Gunwharf Quays is located on Wickham Street.
The postcode for Wickham Street Car Park is PO1 3EF. - Gunwharf Quays Car Park has 35 Blue Badge bays which are clearly marked blue. The Blue Badge bays are situated next to the lifts, escalators and stairs in G section of the car park.
Parking charges apply for all visitors, including Blue Badge holders.
The overflow car park located on Wickham Street has 12 Blue Badge bays on the ground floor. - For more information on road travel to Gunwharf Quays please click here (opens new tab).
- There is a bus stop within 150 metres of the shopping centre.
- Portsmouth bus routes are covered by two bus operators, Stagecoach and First Bus.
Bus stops are located on the B2154, a few minute's walk from the Vernon Gate entrance to Gunwharf Quays.
Services to the bus stops are bus routes 3, 6, 16, 23, 25 and 700 Coastliner.
The Hard coach and bus station is a few minute's walk from Gunwharf Quays.
Long distance coaches National Express and Megabus operate from the coach station. - For more information on First Group please click here (opens new tab).
- For more information on Stagecoach please click here (opens new tab).
- The nearest railway station is Portsmouth Harbour.
- Portsmouth Harbour Station is approximately 0.4 miles from Gunwharf Quays. There are direct services to and from London Waterloo, London Victoria, Cardiff Central, Basingstoke, Horsham and Brighton.
- For more information on Portsmouth Harbour - National Rail please click here (opens new tab).
- For more information on Southern Railway please click here (opens new tab).
- For more information on GWR please click here (opens new tab).
- For more information on Southwestern Railway please click here (opens new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
- To obtain mobility aids please contact 023 9283 6773 for more information.
- The shop mobility scheme is run from the Car Park Office. There are electric scooters, powered wheelchairs and manual wheelchairs available to use. The mobility scheme is limited to use solely within Gunwharf Quays. You will be required to show a form of identification with your address on it when you hire the equipment.
- The Guest Services team have attended Dementia and Autism Awareness training and work alongside Toucan Diversity Training.
Related Access Guides (Gunwharf Quays Parking)
- To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
- Gunwharf Quays - Main Car Park link (new tab) - click here
- Gunwharf Quays - Car Park - Large Vehicles and Coaches link (new tab) - click here
- Gunwharf Quays - Wickham Street Car Park link (new tab) - click here
Entrance (Parking and Information Office - Mobility Service)
-
Entrance
View
- This information is for the entrance located next to the Blue Badge Bays on Level UB (Gunwharf Car Park).
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 130cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- The ramp/slope is located leading up to the entrance, off the car park.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up the ramp.
- The lighting levels at the ramp/slope are moderate to good.
- The ramp/slope does bypass the step(s).
-
Step(s)
View
- The step(s) is/are located at the top of the ramp.
- There is/are 1 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are moderate to good.
Reception (Parking and Information Office - Mobility Service)
-
Reception
View
- The reception point is located beyond the entrance.
- The reception point is approximately 6m (6yd 1ft) from the Parking and Information Office - Mobility Service entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 82cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the hearing system.
- The type of flooring in the reception area is vinyl.
-
Reception Seating Area
View
- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
Booking a Wheelchair or Electric Scooter
- Guests will need to contact the Guest Services Team by email to book a wheelchair or electric scooter.
- The contact email address is [email protected].
Shopmobility
- Route maps are available.
- Manual wheelchairs are available.
- Powered wheelchairs are available.
- Powered scooters are available.
- Equipment does not have to be booked in advance.
- There is not a hire charge.
- Escorts are not normally available to assist around town / city.
- Trained escorts are not available for people with a visual impairment.
- Trained escorts are not available for people with a hearing impairment.
-
Comments
View
- The mobility scheme is limited to use solely within Gunwharf Quays.
- You will be required to show a form of identification with your address on it when you hire the equipment.
Toilet with Adaptations (Parking and Information Office - Mobility Service)
- There is an/are accessible toilet(s) for public use.
-
Location and Access
View
- This accessible toilet is located to the left as you enter.
- This accessible toilet is approximately 4m (4yd 1ft) from the Parking and Information Office - Shopmobility entrance.
- There is step-free access into the accessible toilet.
-
Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm.
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 140cm x 220cm (4ft 7in x 7ft 3in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 61cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is not a/are not coat hook(s).
-
Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a lid.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 105cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is medium.
- The contrast between the internal door and wall is medium.
- The contrast between the dropdown rail(s) and wall is medium.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is medium.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
- The toilet seat colour contrast is low.
- The contrast between the walls and floor is high.
- The lighting levels are adjustable.
-
Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 83cm (2ft 9in).
Related Access Guides (Gunwharf Quays)
- Gunwharf Quays - Centre Management link (new tab) - click here
- Gunwharf Quays - Guest Services link (new tab) - click here
- Gunwharf Quays - Plaza link (new tab) - click here
- Gunwharf Quays - The Avenues - Ground Floor link (new tab) - click here
- Gunwharf Quays - Waterfront link (new tab) - click here