You are on Introduction. Skip to the next section.

Introduction

• On arrival guests should expect to queue on entry and for all toilet facilities.
• When planning your visit, please read through the Guest Q&A, the centre map showing directional passage and the Guest Code of Conduct, which is under the Guest Services tab on the centres website.
• The centre is working hard to keep guests safe and for more information please click here.

You are on Getting Here. Skip to the next section.

Getting Here

• Gunwharf Quays Car Park is open 24 hours a day, seven days a week.
  The underground car park has 1,526 parking bays and is accessed via Park Road.
  Enter Portsmouth on the M275 and follow the brown signs to the Historic Waterfront, and then Gunwharf Quays.
  The M275 has links with the A3, A27 and M27.
  If you are using a Sat-Nav, please use postcode PO1 3TZ.
  An overflow car park for Gunwharf Quays is located on Wickham Street.
  The postcode for Wickham Street Car Park is PO1 3EF.
• Gunwharf Quays Car Park has 35 Blue Badge bays which are clearly marked blue. The Blue Badge bays are situated next to the lifts, escalators and stairs in G section of the car park.
  Parking charges apply for all visitors, including Blue Badge holders.
  The overflow car park located on Wickham Street has 12 Blue Badge bays on the ground floor.
• For more information on road travel to Gunwharf Quays please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Portsmouth bus routes are covered by two bus operators, Stagecoach and First Bus.
  Bus stops are located on the B2154, a few minute's walk from the Vernon Gate entrance to Gunwharf Quays.
  Services to the bus stops are bus routes 3, 6, 16, 23, 25 and 700 Coastliner.
  The Hard coach and bus station is a few minute's walk from Gunwharf Quays.
  Long distance coaches National Express and Megabus operate from the coach station.
• For more information on First Group please click here (opens new tab).
• For more information on Stagecoach please click here (opens new tab).
• The nearest railway station is Portsmouth Harbour.
• Portsmouth Harbour Station is approximately 0.4 miles from Gunwharf Quays. There are direct services to and from London Waterloo, London Victoria, Cardiff Central, Basingstoke, Horsham and Brighton.
• For more information on Portsmouth Harbour - National Rail please click here (opens new tab).
• For more information on Southern Railway please click here (opens new tab).
• For more information on GWR please click here (opens new tab).
• For more information on Southwestern Railway please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
• To obtain mobility aids please contact 023 9283 6773 for more information.
• The shop mobility scheme is run from the Car Park Office. There are electric scooters, powered wheelchairs and manual wheelchairs available to use. The mobility scheme is limited to use solely within Gunwharf Quays. You will be required to show a form of identification with your address on it when you hire the equipment.
• The Guest Services team have attended Dementia and Autism Awareness training and work alongside Toucan Diversity Training.

You are on Related Access Guides (Gunwharf Quays Parking). Skip to the next section.

Related Access Guides (Gunwharf Quays Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Gunwharf Quays - Main Car Park link (new tab) - click here
• Gunwharf Quays - Wickham Street Car Park link (new tab) - click here
• Gunwharf Quays - Car Park - Large Vehicles and Coaches link (new tab) - click here

You are on Other Floors (Car Park - Central Square - The Avenues). Skip to the next section.

Other Floors (Car Park - Central Square - The Avenues)

• Stairs can be used to access other floors.
• The stairs are located in the centre of the Central Square car park.
• The floors which are accessible by stairs are LB, UB, G and 1.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 17cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are not clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalator(s) is/are located next to the steps.
• The escalator(s) is/are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are LB, UB and G.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• There is a bollard at the foot and head of the escalator(s).
• The lighting levels at the escalator(s) are good.

You are on Lift (Car Park - Central Square - The Avenues). Skip to the next section.

Lift (Car Park - Central Square - The Avenues)

• There is a lift for public use.
• The lift is located in the centre of car park and in Central Square.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, UB and LB.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 180cm x 170cm (5ft 11in x 5ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift doors contrast visually with the walls on some floors.

You are on Lift (Car Park - Central Square East - The Avenues). Skip to the next section.

Lift (Car Park - Central Square East - The Avenues)

• There is a lift for public use.
• The lift is located on the outside wall of the car park, Between GAP on ground level.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LB, UB, G and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 180cm x 170cm (5ft 11in x 5ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Outside Access (Gunwharf Quays - Marlborough Entrance). Skip to the next section.

Outside Access (Gunwharf Quays - Marlborough Entrance)

• This information is for the entrance located off The Hard.
• This entrance gives access to Marlborough Avenue - The Avenues.
• The entrance area/door is clearly signed.
• This entrance sign says 'Welcome to Gunwharf Quays'.
• There is ramped/sloped or stepped access at this entrance.
• There is not a canopy or recess which provides weather protection at this entrance.
• There are no doors at this entrance.
• The width of the door opening is 450cm.
• There are bollards at this entrance.
• The minimum width between the bollards is 110cm.

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• Entrance View
  • The bollards do have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located before and after the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the left after crossing the access road leading up to central square.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Access to The Avenues - Vernon Avenue from The Waterfront. Skip to the next section.

Access to The Avenues - Vernon Avenue from The Waterfront

• Access to The Avenues - Vernon Avenue from The Waterfront is via a very slight slope.
• The surface of the walkway is a combination of block paving and paving slabs.

You are on Access to The Avenues - Mercator Avenue from The Waterfront. Skip to the next section.

Access to The Avenues - Mercator Avenue from The Waterfront

• There is level access to The Avenues - Mercator Avenue from The Waterfront.
• The surface of the walkway is a combination of block paving and paving slabs.

You are on Access to The Avenues - City Quay Square from the Plaza. Skip to the next section.

Access to The Avenues - City Quay Square from the Plaza

• Access to The Avenues - City Quay Square from the Plaza is via a very slight slope or 1 to 3 steps
• The surface of the walkway is a combination of block paving and paving slabs.
• The width between the bollards is 150cm+.

You are on External Area(s) (The Avenues - Ground Floor). Skip to the next section.

External Area(s) (The Avenues - Ground Floor)

• Digital wayfinders are not available.
• Information screens are provided to aid wayfinding.
• Information posts are provided to aid wayfinding.
• This external area is partially covered.
• The type of flooring in this area is tiles and stone.
• The following types of seating can be found in this area; wooden benches and stone seating.
• There are some centrally located kiosks or shops along walkways in this area.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• Background music is not played in this area.
• There is step free access in this area.

You are on Related Access Guides (Guest Services and Centre Management). Skip to the next section.

Related Access Guides (Guest Services and Centre Management)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Gunwharf Quays - Guest Services link (new tab) - click here
• Gunwharf Quays - Centre Management link (new tab) - click here

You are on Accessible Toilet(s) (The Avenues - Marlborough Avenue). Skip to the next section.

Accessible Toilet(s) (The Avenues - Marlborough Avenue)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located off Marlborough Avenue, between Adidas and The Cornish Bakery.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 116cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 128cm (4ft 2in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is not an opposite transfer toilet in this location.

You are on Standard Toilet(s) (The Avenues - Marlborough Avenue). Skip to the next section.

Standard Toilet(s) (The Avenues - Marlborough Avenue)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located off Marlborough Avenue, between Adidas and The Cornish Bakery.
• There is step-free access to the female toilet(s).
• There is pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• The male toilet facilities that were surveyed are located off Marlborough Avenue, between Adidas and The Cornish Bakery.
• There is step-free access to the male toilet(s).
• There is pictorial signage on or near the toilet door.
• There is not a lowered urinal available.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

You are on Parent and Baby Room (The Avenue - Marlborough Avenue). Skip to the next section.

Parent and Baby Room (The Avenue - Marlborough Avenue)

• There is a parent and baby room for public use.
• The parent and baby room is located off Marlborough Avenue, between Adidas and The Cornish Bakery.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 96cm (3ft 2in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 89cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Changing Places (The Avenues - City Quay Square - Partial). Skip to the next section.

Changing Places (The Avenues - City Quay Square - Partial)

• The facility is located off City Quay Square, next to Boots the Chemist.
• There is level access to the facility.
• The facility surveyed is not for the sole use of disabled people.
• The colour contrast between the external door and wall is fair.
• The colour contrast between the internal door and wall is fair.
• You do not need a key for the facility.
• The door opens inwards.
• The door(s) is/are easy to open.
• The door is locked by a locking handle.
• The door has a horizontal grab rail.
• The width of the door is 87cm (2ft 10in).
• The dimensions of the facility are 175cm x 320cm.
• There is not a clear 200cm x 180cm manoeuvring space in the facility.
• The facility has a non-slip floor.
• The colour contrast between the walls and floor is fair.
• The facility toilet is corner.
• The transfer space on the right as you face the toilet is 170cm (5ft 7in).
• There is a/are dropdown rail(s) provided.
• As you face the toilet the dropdown rail(s) is/are on the right.
• The colour contrast between the dropdown rail(s) and wall is fair.
• As you face the toilet the vertical grab rail is on the left.
• The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is poor.
• The height of the toilet seat above floor level is 48cm (1ft 7in).
• There is a spatula flush.
• There is a toilet roll holder.
• The height of the toilet roll holder is 87cm.
• The toilet has a lid obstructing the back rest/cistern/wall.
• The toilet seat colour contrast is poor.
• There is an emergency alarm for the toilet.
• The emergency pull cord alarm is within reach and fully functional.
• The facility changing bench is wall mounted.
• The facility changing bench height is adjustable.
• The length of the facility changing bench is 160cm (5ft 3in).
• The facility hoist is powered overhead.
• The overhead hoist covers all areas in the cubicle.
• There is not a shower unit with a detachable shower head.
• A privacy screen is not available.
• The type of wash basin is fixed.
• The height of the wash basin is 73cm.
• The wash basin tap type is lever.
• There is a mixer tap.
• Wall mounted grab rails are available at the wash basin.
• As you face the wash basin, the wall mounted grab rails are on both sides.
• The colour contrast between the wash basin grab rail(s) and wall is fair.
• There is a soap dispenser.
• The height of the soap dispenser is 117cm.
• Wide tear off paper roll is not available.
• There is a hand dryer.
• The hand dryer is at the recommended height of 80cm-100cm.
• There is a towel dispenser.
• The towel dispenser is not at the recommended height of 80cm-100cm.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is a/are female sanitary and pedal waste paper bin disposal units.
• There is not an emergency alarm for the facility.
• There is not a coat hook.
• There is not a flashing fire alarm beacon within the toilet.
• The lighting levels are good.

You are on Accessible Toilet(s) (The Avenues - City Quay Square). Skip to the next section.

Accessible Toilet(s) (The Avenues - City Quay Square)

• There is an/are accessible toilet(s) for public use.
• The accessible toilet surveyed is not for the sole use of disabled people.

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• Location and Access View
  • This accessible toilet is located off City Quay Square, next to Boots the Chemist.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 160cm x 255cm (5ft 3in x 8ft 4in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 93cm (3ft 1in).
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 118cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 134cm (4ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 80cm (2ft 7in).
• Opposite Transfer Toilet(s) View
  • There is not an opposite transfer toilet in this location.

You are on Standard Toilet(s) (The Avenues - City Quay Square). Skip to the next section.

Standard Toilet(s) (The Avenues - City Quay Square)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located on City Quay Square, next to Boots the Chemist.
• There is step-free access to the female toilet(s).
• There is pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is a lowered wash basin available.
• The height of the lowered wash basin is 78cm.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• The male toilet facilities that were surveyed are located on City Quay Square, next to Boots the Chemist.
• There is step-free access to the male toilet(s).
• There is pictorial signage on or near the toilet door.
• There is not a lowered urinal available.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is a lowered wash basin available.
• The height of the lowered wash basin is 79cm.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• Baby change facilities are located within the venue.
• Baby change facilities are located in the standard female toilets.
• There is step-free access to the baby change facilities.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm (2ft 7in).

You are on Parent and Baby Room (The Avenues - City Quay Square). Skip to the next section.

Parent and Baby Room (The Avenues - City Quay Square)

• There is a parent and baby room for public use.
• The parent and baby room is located off City Quay Square, next to Boots the Chemist.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 80cm (2ft 7in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is lever.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Other Floors (Central Square - East Side). Skip to the next section.

Other Floors (Central Square - East Side)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located between the Gap store on the east side of Central Square - The Avenues.
  • The floors which are accessible by stairs are ground floor and first floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Other Floors (Central Square - West Side). Skip to the next section.

Other Floors (Central Square - West Side)

• Stairs can be used to access other floors.
• The stairs are located between Jack Wills and Michael Kors on the west side of Central Square - The Avenues.
• The floors which are accessible by stairs are ground floor and first floor.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalator(s) is/are located between Jack Wills and Michael Kors on the west side of Central Square .
• The escalators only go up.
• The floors which are accessible by escalator(s) are ground floor and first floor.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• There is a bollard at the foot of the escalator(s).
• The lighting levels at the escalator(s) are good.

You are on Lift (Central Square - West Side). Skip to the next section.

Lift (Central Square - West Side)

• The lift is located between Jack Wills and Michael Kors on the west side of Central Square - The Avenues.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Ground and First Floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 195cm (5ft 3in x 6ft 5in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on External Area(s) (The Avenues - First Floor). Skip to the next section.

External Area(s) (The Avenues - First Floor)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• This external area is partially covered.
• The type of flooring in this area is tiles and wood.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• Background music is not played in this area.
• There is step free access in this area.

You are on Related Access Guides (Gunwharf Quays). Skip to the next section.

Related Access Guides (Gunwharf Quays)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Gunwharf Quays - Centre Management link (new tab) - click here
• Gunwharf Quays - Guest Services link (new tab) - click here
• Gunwharf Quays - Parking and Information Office - Shopmobility link (new tab) - click here
• Gunwharf Quays - Plaza link (new tab) - click here
• Gunwharf Quays - Waterfront link (new tab) - click here