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One New Change - Ground Floor

1 New Change, London, EC4M 9AF

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Access Guide

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Getting Here

Getting Help and Assistance

  • Guest services associates and Security officers receive Autism Awareness training.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.

Outside Access (Reception - Office)

  • This information is for the entrance located on Watling Street.
  • This entrance gives access to the reception for the office.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The height of the intercom is 104cm (3ft 5in).
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 154cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 158cm.
  • There is not a member of staff available for assistance at this entrance.

Reception (Office)

  • The reception point is located ahead after the reception - office entrance.
  • The reception point is approximately 3m (3yd 10in) from the reception - office entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The bell is not at a suitable height for a wheelchair user.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The type of flooring in the reception area is tiles.
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; chairs with armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.

Access Point (New Change Passageway)

  • This information is for the access point located off New Change Road.
  • This access point gives access to the ground floor of the shopping centre.
  • The access point is clearly signed.
  • This access point sign says 'One New Change'.
  • There is step-free access at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 154cm.
  • The bollards do not have an identification band to aid visually impaired people.

Access Point (Cheapside Passageway)

  • This information is for the access point located on Cheapside Road.
  • This access point gives access to the ground floor of the shopping centre.
  • The access point is clearly signed.
  • This access point sign says 'One New Change'.
  • There is step-free access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 144cm.
  • The bollards do not have an identification band to aid visually impaired people.

Access Point (Bread Street Passageway)

  • This information is for the access point located on Bread Street.
  • This access point gives access to the ground floor of the shopping centre.
  • The access point is clearly signed.
  • This access point sign says 'One New Change'.
  • There is step-free access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 155cm.
  • The bollards do not have an identification band to aid visually impaired people.

Access Point (Watling Street Passageway)

  • This information is for the access point located on Watling Street.
  • This access point gives access to the ground floor of the shopping centre.
  • The access point is clearly signed.
  • This access point sign says 'One New Change'.
  • There is step-free access at this access point.
  • There is a canopy or recess which provides weather protection at this access point.
  • There are bollards at this access point.
  • The minimum width between the bollards is 155cm.
  • The bollards do not have an identification band to aid visually impaired people.

Shopping Centre External Area(s) (Ground Floor)

  • Digital wayfinders are not available.
  • Information posts are provided to aid wayfinding.
  • This external area is partially covered.
  • The type of flooring in this area is tiles.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • Background music is not played in this area.
  • There is step free access in this area.

Lift (Central - LG, G, 1 and 6)

  • There is a lift for public use.
  • The lift is located in the centre of the shopping centre.
  • Signs indicating the location of the lift are not available from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, G, 1 and 6.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 167cm x 230cm (5ft 6in x 7ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (Right of Ted's Grooming Room - LG, G and 1)

  • There is a lift for public use.
  • The lift is located to the right of Ted's Grooming Room.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG, G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 193cm x 163cm (6ft 4in x 5ft 4in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (New Change Passageway - LG and G)

  • There is a lift for public use.
  • The lift is located to the right as you head through the New Change Passageway.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG and G.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 193cm x 162cm (6ft 4in x 5ft 4in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Escalator(s) (Central - LG, G and 1)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are LG, G and 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are varied.

Escalator(s) (New Change Passageway - LG and G)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are LG and G.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are varied.

Step(s) (LG and G)

  • There is a/are step(s) located in the centre of the shopping centre.
  • The step(s) is/are used to access the lower ground and ground floors.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Related Access Guides (One New Change)