You are on Getting Here. Skip to the next section.

Getting Here

• Situated right in the heart of Cardiff City Centre, St David’s Shopping Centre is a short walk from Cardiff Central and Queen Street Rail Stations.
  It’s easy to get to by car, with excellent links from the A470 and the M4.
  If using a satnav, use postcode CF10 2EN which will take you to the entrance of the multi-storey car park on Mary Ann Street.
• Blue Badge, parent and child and standard parking is available in the multi-storey car park on Mary Ann Street and in the John Lewis underground car park on Mill Lane.
• There is a bus stop within 150 metres of the shopping centre.
• The nearest bus stop is located on Canal Street (Stop JH or JK), approximately 413ft from the shopping centre.
• For more information on buses in Cardiff please click here (opens new tab).
• The nearest railway station is Cardiff Central.
• Cardiff Central Station is approximately 0.2 mile from the shopping centre.
  There is step-free access throughout the station.
• For more information on Cardiff Central (National Rail) please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Guest Services Associates do receive training in escorting visually impaired people.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• There is a quiet room next to the Management Suite on level 2.
• Water bowls for assistance dogs are not available.

You are on Other Floors. Skip to the next section.

Other Floors

• The stairs are located to the right as you enter the Bridge Street entrance.
• There are manual, heavy, double doors to enter and exit the stairwell on all floors.
• The floors which are accessible by stairs are Lower Level, Upper Level, 2, P1, P2, P3, P4, P5, P6, P7 and P8.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are provided on landings.
• The lighting levels at the steps are good.
• Escalators can be used to access other floors.
• The escalator(s) is/are located ahead as you enter the Bridge Street entrance.
• The escalator(s) is/are clearly visible from the entrance.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Lower Level and Upper Level.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Lift (Bridge Street Entrance). Skip to the next section.

Lift (Bridge Street Entrance)

• There is a lift for public use.
• The lift is located to the right as you enter the Bridge Street entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 25m (27yd 1ft) from the Bridge Street entrance.
• There are 3 other lifts in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower Level, Upper Level, 2, P1, P2, P3, P4, P5, P6, P7 and P8.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 170cm x 230cm (5ft 7in x 7ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lighting levels in the lift are low.

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• Comments View
  • There is a slight ramp to enter the lift lobby on all Car Park levels.

You are on Lift (Hayes Street Entrance). Skip to the next section.

Lift (Hayes Street Entrance)

• The lift is located to the right as you enter the Hayes Street entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 50m (54yd 2ft) from the Hayes Street entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower Level, -1 John Lewis Car Park and -2 John Lewis Car Park.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 170cm x 240cm (5ft 7in x 7ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Internal Area(s) (Upper Level). Skip to the next section.

Internal Area(s) (Upper Level)

• Digital wayfinders are available.
• The digital wayfinders have touchscreens which are 100cm to 170cm from the floor.
• Information posts are provided to aid wayfinding.
• There is no other wayfinding signage in this area.
• The type of flooring in this area is marble tiles.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• The following types of seating can be found in this area; sofas and wooden benches.
• There is high colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is not played in this area.
• There is step free access in this area.

You are on Food Hall/Area. Skip to the next section.

Food Hall/Area

• The food hall/area is located on the upper level, adjacent to the toilets, stairs and escalators.
• The food hall/area can be accessed using the Bridge Street entrance.
• The access point to the food hall/area is located on Bridge Street.
• There is step-free access to the food hall/area, via lift.
• There is step-free access within the food hall/area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is laminate.
• This area does not play background music.
• The lighting levels are good.
• There is no seating available.
• Additional facilities available within the food hall/area include; an accessible toilet, standard toilets and a parent and baby room.

You are on Guest Services Counter (Customer Services). Skip to the next section.

Guest Services Counter (Customer Services)

• The counter is located on the upper level by the entrance to Bershka.
• There is ramped/sloped access to the counter.
• There is a clear unobstructed route to the counter.
• There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are varied.
• The height of the counter is 117cm .
• There is not sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• There is not a clear list of services at the counter.
• The services provided at the Guest Services Counter include directions and queries, gift cards, Collect Plus and lost property enquires.
• There is not a digital wayfinding touchscreen at the counter.
• There is not a hearing assistance system at the counter.
• There is not a waiting area close to the counter.

You are on Level Change (Customer Services, Debenhams and Starbucks). Skip to the next section.

Level Change (Customer Services, Debenhams and Starbucks)

• There is a ramp/slope located on the upper level.
• The ramp/slope is used to access the Customer Service Desk, Debenhams and Starbucks.
• The gradient of the ramp/slope is slight.
• The lighting levels at the ramp/slope are good.

You are on Room(s) (Quiet Room). Skip to the next section.

Room(s) (Quiet Room)

• The room surveyed was Quiet Room.
• Quiet Room is located on level 2, to the left as you exit the lift.
• There is wayfinding signage for the room(s).
• Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
• The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• The door is easy to open.
• There is not a hearing assistance system for the room(s).
• There is a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• There is sufficient space for a wheelchair user to turn within the room.
• There are no chairs with armrests on both sides within the room(s).
• Floor coverings in the room(s) are not even.
• The colour contrast between the walls and floor is high.
• The lighting levels are medium.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located to the left as you exit the lift.
• The parent and baby room is approximately 25m from the lift.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 87cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 87cm.
• The wash basin tap type is sensor.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is a flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • There are 5 additional parent and baby rooms in this area with similar fixtures and fittings.
• Comments View
  • There are 5 additional parent and baby rooms in this area with similar fixtures and fittings.

You are on Family Room(s). Skip to the next section.

Family Room(s)

• Family Room is located to the left as you exit the lift.
• There is wayfinding signage for the room(s).
• The colour contrast between the external door and wall is high.
• The colour contrast between the internal door and wall is high.
• There are 4 additional family rooms with similar fixtures and fittings in this area.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• The door is easy to open.
• There is a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• There is not sufficient space for a wheelchair user to turn within the room.
• The type of flooring in this family room is tiles.
• Floor coverings in the room(s) are even with no trip hazards.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The colour contrast between the walls and floor is high.
• The lighting levels are medium.
• There is not an accessible toilet within the Family Room.
• There are standard toilet facilities within the Family Room.
• There is a lower toilet for children.
• Baby changing facilities are not available.

You are on Accessible Toilet(s) (Left Transfer). Skip to the next section.

Accessible Toilet(s) (Left Transfer)

• The accessible toilet surveyed is not for the sole use of disabled people.

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• Location and Access View
  • This accessible toilet is located on the upper level, to the left as you exit the lift.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 152cm x 218cm (4ft 12in x 7ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm (2ft 7in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.
  • The opposite transfer cubicle has very similar or identical specifications.

You are on Accessible Toilet(s) (Right Transfer). Skip to the next section.

Accessible Toilet(s) (Right Transfer)

• There is an/are accessible toilet(s) for public use.
• The accessible toilet surveyed is not for the sole use of disabled people.

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• Location and Access View
  • This accessible toilet is located on the upper level, to the left as you exit the lift.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 153cm x 220cm (5ft x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 115cm (3ft 9in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Opposite Transfer Toilet(s) View
  • There is an opposite transfer toilet in this location.
  • The opposite transfer cubicle has very similar or identical specifications.
• Comments View
  • There are 6 additional similar accessible toilets in this area.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.
• The female and male toilet facilities that were surveyed are located on the upper level, to the left as you exit the lift.
• There is step-free access to the female and male toilet(s).
• There is pictorial signage on or near the toilet door.
• There is a lowered urinal available in the male toilet(s).
• The height of the lowered urinal is 50cm.
• There are no vertical wall-mounted grab rails at the lowered urinal.
• The lowered urinal does not contrast visually with the wall.
• There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
• An ambulant toilet with wall-mounted grab rails is available.
• There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

You are on Related Access Guides (St David's Shopping Centre). Skip to the next section.

Related Access Guides (St David's Shopping Centre)

• St David's Shopping Centre - Lower Level link (new tab) - click here