You are on Getting Here. Skip to the next section.

Getting Here

• The Galleria is located in the centre of Hatfield, just off the A1 between junctions 3 and 4.
  If coming from junction 3 follow the A1001 northwards.
  If coming from junction 4 follow the A1001 southwards.
• There are 3 car parks at The Galleria. 2 of which are open-air and 1 is multi-storey.
  There are several Blue Badge bays in each car park.
• There is a bus stop within 150 metres of the shopping centre.
• The nearest bus stop is located on Cavendish Way, approximately 0.2 miles from The Galleria.
• For more information on Bus timelines please click here (opens new tab).
• The nearest railway station is Hatfield.
• Hatfield Station is approximately 1.6 miles from the venue.
• For more information on Hatfield Station (National Rail) please click here (opens new tab).
• For more information on Thameslink Railway please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• British Sign Language interpreters cannot be provided on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located in a void unit on the lower level.
  Customers who would like to use this space need to visit the customer service desk beforehand.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
• To obtain mobility aids please contact the venue on 01707 278 301 or book in advance.
• Please note when hiring a scooter or wheelchair, ID is required (proof of address) or your disabled badge.

You are on Related Access Guides (The Galleria Parking). Skip to the next section.

Related Access Guides (The Galleria Parking)

• The Galleria - Central Car Park link (new tab) - click here
• The Galleria - Multi-Storey Car Park link (new tab) - click here
• The Galleria - North Car Park link (new tab) - click here

You are on Outside Access (Main North Entrance). Skip to the next section.

Outside Access (Main North Entrance)

• This information is for the entrance located on the north side of the main shopping centre.
• This entrance gives access to the main shopping centre.
• The entrance area/door is not clearly signed.
• There is ramped/sloped or stepped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 142cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Ramp/Slope View
  • The ramp/slope is located to the far left as you face the entrances.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrances.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (Main South Entrance). Skip to the next section.

Outside Access (Main South Entrance)

• This information is for the entrance located on the south side of the shopping centre.
• This entrance gives access to the lower level of the shopping centre.
• The entrance area/door is clearly signed.
• This entrance sign says 'Welcome'.
• There is ramped/sloped access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• There is a dark mat or floor marking at this entrance that might be perceived as a hole.
• The entrance door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 153cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• There are bollards at this entrance.
• The minimum width between the fixed barriers is 156cm.

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• Entrance View
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • There is not a level landing at the top of the ramp/slope.

You are on Internal Area(s) (Lower Level). Skip to the next section.

Internal Area(s) (Lower Level)

• Digital wayfinders are not available.
• The type of flooring in this area is tiles.
• There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is high colour contrast between the walls and floor in all areas.
• The lighting levels are good.
• Background music is played in this area.
• There is a children's play area which is located in the centre of the lower level.
• There is step free access in this area.

You are on Parent and Baby Room (Lower Level Main beside Le Creuset). Skip to the next section.

Parent and Baby Room (Lower Level Main beside Le Creuset)

• There is a parent and baby room for public use.
• The parent and baby room is located on the lower level, beside Le Creuset.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 86cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are low.

You are on Accessible Toilet(s) (Parent and Baby Room - Lower Level Main beside Le Creuset). Skip to the next section.

Accessible Toilet(s) (Parent and Baby Room - Lower Level Main beside Le Creuset)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the baby change.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 171cm x 248cm (5ft 7in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 110cm (3ft 7in).
  • The transfer space is obstructed by waste bins.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 178cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 76cm (2ft 6in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is sensor.
  • There is not a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 102cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are low.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 82cm (2ft 8in).
• Opposite Transfer Toilet(s) View
  • There is not an opposite transfer toilet in this location.

You are on Ramp(s) or Slope(s) (Lower Level Main beside Procook and Blue Inc. - Accessible and Standard Toilet). Skip to the next section.

Ramp(s) or Slope(s) (Lower Level Main beside Procook and Blue Inc. - Accessible and Standard Toilet)

• There is a ramp/slope located on the approach to the accessible and standard toilets.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The lighting levels at the ramp/slope are good.

You are on Accessible Toilet(s) (Lower Level Main beside Procook and Blue Inc). Skip to the next section.

Accessible Toilet(s) (Lower Level Main beside Procook and Blue Inc)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located besides Procook and Blue Inc.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 202cm x 219cm (6ft 8in x 7ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 133cm (4ft 4in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 99cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 70cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 103cm (3ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are low.
• Comments View
  • There is an intercom to request access. This can be opened remotely.

You are on Standard Toilet(s) (Lower Level Main beside Procook and Blue Inc). Skip to the next section.

Standard Toilet(s) (Lower Level Main beside Procook and Blue Inc)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located besides Procook and Blue Inc.
• There is pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• The wash basin(s) tap type is sensor.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are low.
• The male toilet facilities that were surveyed are located besides Procook and Blue Inc.
• There is ramped/sloped access to the male toilet(s).
• There is pictorial signage on or near the toilet door.
• There is not a lowered urinal available.
• There are no vertical wall-mounted grab rails at the lowered urinal.
• The lowered urinal does not contrast visually with the wall.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is not a lowered wash basin available.
• There are no vertical wall-mounted grab rails at the lowered wash basin.
• There is not a flashing fire alarm beacon within the toilets.
• Lighting levels are low.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are located on both sides of the of the shopping centre.
• The floors which are accessible by stairs are G and 1.
• There are 15+ steps between floors.
• The height of the step(s) is/are not between the recommended 15cm and 18cm.
• The going of the step(s) is/are between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is not a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Escalator(s). Skip to the next section.

Escalator(s)

• Wayfinding signage is not provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are G and 1.
• The escalator(s) steps are not clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

You are on Step(s). Skip to the next section.

Step(s)

• There is a/are step(s) located at the foot of the escalators.
• The step(s) is/are used to access the escalators.
• There is/are 4 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Related Access Guides (The Galleria). Skip to the next section.

Related Access Guides (The Galleria)

• The Galleria - Customer Services link (new tab) - click here
• The Galleria - Lower Level North link (new tab) - click here
• The Galleria - Upper Level link (new tab) - click here