Access Guide
Getting Here
- The Galleria is located in the centre of Hatfield, just off the A1 between junctions 3 and 4.
If coming from junction 3 follow the A1001 northwards.
If coming from junction 4 follow the A1001 southwards. - There are 3 car parks at The Galleria. 2 of which are open-air and 1 is multi-storey.
There are several Blue Badge bays in each car park. - There is a bus stop within 150 metres of the shopping centre.
- The nearest bus stop is located on Cavendish Way, approximately 0.2 miles from The Galleria.
- For more information on Bus timelines please click here (opens new tab).
- The nearest railway station is Hatfield.
- Hatfield Station is approximately 1.6 miles from the venue.
- For more information on Hatfield Station (National Rail) please click here (opens new tab).
- For more information on Thameslink Railway please click here (opens new tab).
Getting Help and Assistance
- British Sign Language interpreters cannot be provided on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The place of safety is located in a void unit on the lower level.
Customers who would like to use this space need to visit the customer service desk beforehand. - Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
- To obtain mobility aids please contact the venue on 01707 278 301 or book in advance.
- Please note when hiring a scooter or wheelchair, ID is required (proof of address) or your disabled badge.
Related Access Guides (The Galleria Parking)
Outside Access (North Entrance)
- This information is for the entrance located at the north side of the shopping centre.
- This entrance gives access to the north of the lower level.
- The entrance area/door is clearly signed.
- This entrance sign says 'Welcome'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 180cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
-
Comments
View
- There are planters in the entrance walkway.
- The width between the planters is 141cm.
Outside Access (South Entrance)
- This information is for the entrance located at the south side of the lower level north.
- This entrance gives access to the lower level north.
- The entrance area/door is clearly signed.
- This entrance sign says 'Welcome'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 145cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
-
Comments
View
- There are planters in the entrance walkway.
- The width between the planters is 143cm.
Internal Area(s) (Lower Level North)
- Digital wayfinders are not available.
- Wall mounted signs are provided to aid wayfinding.
- The type of flooring in this area is tiles.
- There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Background music is played in this area.
- Background music is played in the main walkway.
- There is step free access in this area.
-
Comments
View
- The lower level is located on a slight uphill slope.
Lift
- There is a lift for public use.
- The lift is located to the right as you enter the south entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G and 1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 107cm (3ft 6in).
- The dimensions of the lift are 167cm x 186cm (5ft 6in x 6ft 1in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are low.
Escalator(s)
- Wayfinding signage is not provided for escalators.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are G and 1.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are good.
Step(s)
- There is a/are step(s) located to the right as you face the escalators.
- The step(s) is/are used to access the escalators.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
- The lighting levels at the step(s) are good.