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The Galleria - Upper Level

Comet Way, Hatfield, Hertfordshire, AL10 0XR

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Access Guide

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COVID-19 Information

  • The information in this section was taken in October 2020.
  • The Galleria opening times remain as normal but are subject to change due to any new COVID19 measures please check the Galleria website before you set off.
    Please check on the Galleria website for stores individual opening hours.
  • An external queuing system (with social distancing markings) has been introduced outside the North ground level entrance near Choice.
  • To assist in social distancing measures the following entrances/exits will be open:
    The multi-storey car park into main mall entrances;
    North ground level main mall entrance/exit (there is now one entrance door by the Choice store and one exit by the ex Sega store);
    South ground level main mall entrance/exit (there will be one entrance door near TK Maxx and one exit door by the ex Nike store unit);
    The undercroft area's entrance and exit doors (by McDonalds/Burger King are open but only as a walk through route towards the main mall, taking you outside onto the footpath next to the Plaza car park in order to access the bridge from the undercroft area, as per previously).
  • Additional staff are positioned to entrances during peak times.
  • Additional hand sanitising stations have been installed at all entrances and around the mall.
  • The introduction of hand sanitising stations may reduce the manoeuvring space in lobby areas.
  • There is currently a capacity limit of 2000, should the centre reach capacity, a one in one out policy will be implemented.
  • A one way system has been introduced on the malls to assist with social distancing and people are now asked to use the lift to go up only and the stairs to go down only.
  • Signage is available to ensure people keep to the left in corridors.
    Markings have been added to the floor to assist with social distancing and signs have been put up on the mall to remind people to keep 2 metres apart.
  • There is a protective screen at the customer services desk.
  • All toilets are open but are subject to change should COVID 19 measures enhance. On busy times the toilets are staffed with a one in one out policy.
  • Changing facilities are all open but are subject to change should COVID 19 measures enhance.
  • Face coverings and "givemespace lanyards" are available from the customer services desk should a customer be exempt from wearing a mask.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.
  • For more information on the 'We're Good to Go' Industry Standard please click here.

Getting Here

Getting Help and Assistance

  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The place of safety is located in a void unit on the lower level.
    Customers who would like to use this space need to visit the customer service desk beforehand.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact the venue on 01707 278 301 or book in advance.
  • Please note when hiring a scooter or wheelchair, ID is required (proof of address) or your disabled badge.

Related Access Guides (The Galleria Parking)

Entrance (Level 3 Multi-Storey Car Park)

  • This information is for the entrance located between O2 and Clarks.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'upper level shops'.
  • There is step-free access at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 180cm.

Other Floors (Central Car Park to Upper Level Restaurant Bridge)

  • Stairs can be used to access other floors.
  • The stairs are located opposite the central car park.
  • There are manual, heavy, double doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are central car park to the upper level restaurant bridge.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are varied.

Lift (Central Car Park to Upper Level Restaurant Bridge)

  • There is a lift for public use.
  • The lift is located toward the north side of the upper level restaurant bridge.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1 (central car park) and 3 (upper level restaurant bridge).
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 108cm (3ft 7in).
  • The dimensions of the lift are 195cm x 160cm (6ft 5in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Other Floors

  • Stairs can be used to access other floors.
  • The stairs are located on both sides of the of the shopping centre.
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is not a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

Escalator(s)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Step(s)

  • There is a/are step(s) located at the foot of the escalators.
  • The step(s) is/are used to access the escalators.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located to the right as you enter the south entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 167cm x 186cm (5ft 6in x 6ft 1in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Step(s)

  • There is a/are step(s) located to the right as you face the escalators.
  • The step(s) is/are used to access the escalators.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The lighting levels at the step(s) are good.

Escalator(s)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Shopping Centre Internal Area(s) (Galleria Upper Level South)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • The type of flooring in this area is vinyl and tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; metal benches, armchairs and sofas.
  • There are some centrally located kiosks or shops along walkways in this area.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout the shopping centre.
  • There is an events area which is located next to Caffé Nero.
  • There is step free access in this area.

Customer Services Desk

  • The desk is located on the upper level, opposite M&S Outlet.
  • There is step-free access to the desk, via lift.
  • There is a clear unobstructed route to the desk.
  • There are no windows, TVs, glazed screens or mirrors behind the desk which could adversely affect the ability of someone to lip read.
  • The desk is not placed in front of a background which is patterned.
  • The lighting levels are good.
  • The height of the desk is 93cm.
  • There is sufficient space to write or sign documents on the desk.
  • There is a lowered section of the desk.
  • The height of the lowered section of the desk is 70cm.
  • There is sufficient space to write or sign documents on the lowered section of the desk.
  • There is a clear knee recess beneath the low/lowered section of the desk.
  • There is a clear list of Access & Mobility services at the desk.
  • The desk is used to book Access & Mobility Services.
  • There is not a digital wayfinding touchscreen at the desk.
  • There is a portable hearing assistance system at the desk.
  • The hearing assistance system is clearly signed.
  • The type of flooring in this area is carpet and tiles.
  • There is a waiting area close to the desk.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; armchairs and sofas.
  • There is sufficient space for a wheelchair user to use the waiting area.

Shopmobility (Access & Mobility Services - Customer Services Desk)

  • Route maps are available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is not a hire charge.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.

Ramp(s) or Slope(s) (Galleria Upper Level South - Restaurant Bridge)

  • There is a ramp/slope located between the upper level shopping area and the upper restaurant bridge.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The lighting levels at the ramp/slope are good.

Shopping Centre Internal Area(s) (Restaurant Bridge)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout the shopping centre.
  • There is step free access in this area.

Lift (Lower and Upper Level South Shops and Car Parks 5 & 6)

  • There is a lift for public use.
  • The lift is located opposite Caffé Nero.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 1 (lower level), 3 (upper level), 5 (car park) and 6 (car park).
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 170cm x 200cm (5ft 7in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Accessible Toilet(s) (Upper Level South Corridor)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located between O2 and Clarks.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 181cm x 192cm (5ft 11in x 6ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 113cm (3ft 8in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 171cm from the floor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a fixed horizontal rail without a padded backrest.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 98cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 112cm (3ft 8in).
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are low.

Accessible Toilet(s) (Upper Level South Parent and Baby)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located between O2 and Clarks.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is provided.
  • This is a shared toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 212cm x 250cm (6ft 11in x 8ft 2in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 143cm (4ft 8in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a mirror.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is sensor.
  • There is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 125cm (4ft 1in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • Comments View
    • There is an intercom to access the toilet.
    • The height of the intercom is 120cm.
    • There is a push button to exit the toilet.
    • The height of the push button is 130cm.
    • The toilet door locks upon shutting and can't be opened again without pressing either the intercom from the outside or the exit push button.

Standard Toilet(s) (Upper Level South)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located between O2 and Clarks.
  • There is step-free access to the female toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • The male toilet facilities that were surveyed are located between O2 and Clarks.
  • There is step-free access to the male toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • There is a lowered urinal available.
  • The height of the lowered urinal is 55cm.
  • There are vertical wall-mounted grab rails on both sides of the lowered urinal.
  • The lowered urinal does not contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There is a vertical grab rail to the left of the seat.
  • There is not a lowered wash basin available.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Parent and Baby Room (Upper Level South)

  • There is a parent and baby room for public use.
  • The parent and baby room is located between 02 and Clarks.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 86cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Related Access Guides (The Galleria)