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West 12 Shopping Centre - First Floor

Sheperd's Bush Green, Shepherd's Bush, London, W12 8PP

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • British Sign Language interpreters cannot be provided on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There are not mobility aids available.

Related Access Guides (West 12 Shopping Centre Parking)

Lift (Central)

  • There is a lift for public use.
  • The lift is located in the centre of the shopping centre, opposite Lidl.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift was out of use at the time of the survey.
  • The lift is approximately 28m (30yd 1ft) from the north entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 110cm x 132cm (3ft 7in x 4ft 4in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Escalator(s) (Ground - First Floor)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are ground floor and first floor.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

Shopping Centre Internal Area(s) (First Floor)

  • Digital wayfinders are not available.
  • No wayfinding signage is provided in this area.
  • The type of flooring in this area is tiles.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout the shopping centre.
  • There is step free access in this area.

Escalator(s) (First Floor to Second Floor - Vue Cinema)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are first floor and second floor.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

Related Access Guides (West 12 Shopping Centre)