You are on Opening Times (Westgate Oxford). Skip to the next section.

Opening Times (Westgate Oxford)

• Monday 10:00 - 20:00.
• Tuesday 10:00 - 20:00.
• Wednesday 10:00 - 20:00.
• Thursday 10:00 - 20:00.
• Friday 10:00 - 20:00.
• Saturday 09:00 - 20:00.
• Sunday 11:00 - 17:00.

You are on Getting Here. Skip to the next section.

Getting Here

• Westgate Oxford is located in the heart of Oxford city and is accessed via the A420.
  Major roads in the Oxford area are the A34 and A40, which have links to the M40 motorway.
• Westgate has an underground car park across two floors.
  There are 50 Blue Badge bays and 32 Parent & Baby parking spaces.
  If you drive into the city, please follow the Westgate signs or direct your sat-nav to Thames Street (OX1 1SL).
  Parking is limited at Westgate, so it is recommended to use Park and Ride for your journey into central Oxford.
• For more information on road travel and traffic news please click here (opens new tab).
• For more information onhttps://www.oxfordmail.co.uk/li/traffic.in.Oxford please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Whether you're travelling from nearby or further afield, there are a variety of buses that travel to the city centre from in and around Oxfordshire.
  Buses in Oxford cover surrounding towns and villages including Abingdon, Bicester, Carterton, Wantage, Banbury and many more.
• For more information on Oxford Buses please click here (opens new tab).
• For more information on Stagecoach Buses please click here (opens new tab).
• The nearest railway station is Oxford.
• Oxford Station is approximately 0.5 mile from Westgate Oxford.
  There are regular services to and from Didcot Parkway, London Marylebone and London Paddington.
  The station also serves Reading, Manchester Piccadilly, Newcastle, Banbury and Hereford.
  There is step-free access to all platforms.
• For more information on Oxford Station - National Rail please click here (opens new tab).
• For more information on rail travel and times please click here (opens new tab).
• For more information on Great Western Railway please click here (opens new tab).
• The following link is for Blue Badge parking bays on roads surrounding Westgate Oxford.
• To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• for further information on services and facilities at Westgate Oxford please click here (new tab).
• Guest services associates receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• British Sign Language interpreters cannot be provided on request.
• Guest Services Associates do receive training in escorting visually impaired people.
• In-house training at the beginning of their service with Westgate Oxford.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include motorised wheelchairs, mobility scooters and wheelchairs.
• To obtain mobility aids please contact Shopmobility on 01865 263 630.

You are on Related Access Guides (Westgate Oxford Parking). Skip to the next section.

Related Access Guides (Westgate Oxford Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Westgate Oxford - Car Park link (new tab) - click here

You are on Opening Times (Centre Management). Skip to the next section.

Opening Times (Centre Management)

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Centre Management Entrance). Skip to the next section.

Outside Access (Centre Management Entrance)

• This information is for the entrance located on Turn Again Lane, opposite Loake the Shoemakers.
• This entrance gives access to the Centre Management lift & stair lobby.
• The entrance area/door is clearly signed.
• This entrance sign says 'Centre Management Suite'.
• There is step-free access at this entrance.
• There is a canopy or recess which provides weather protection at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The intercom is not in a suitable position to allow wheelchair users to gain access.
• The height of the intercom is 122cm (4ft).
• The main door(s) open(s) towards you (pull).
• The door(s) is/are double width but one door is locked.
• The door(s) is/are heavy.
• The width of the door opening is 90cm.
• There is a small lip on the threshold of the entrance, with a height of 2cm or below.

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• Entrance View
  • There is not a member of staff available for assistance at this entrance.
• Comments View
  • The height of the push pad to exit is 120cm.

You are on Other Floors (Centre Management). Skip to the next section.

Other Floors (Centre Management)

• The floors which are accessible by stairs are ground floor, upper ground and level 1.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The height of the step(s) is/are 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Lift (Centre Management). Skip to the next section.

Lift (Centre Management)

• There is a lift for public use.
• The lift is located ahead when entering the Centre Management entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 4m (4yd 1ft) from the Centre Management entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground, upper ground, level 1 and level 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 140cm x 230cm (4ft 7in x 7ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Entrance (Centre Management - Level 1). Skip to the next section.

Entrance (Centre Management - Level 1)

• This information is for the entrance located on Level 1 of the Centre Management suite.
• The entrance area/door is clearly signed.
• This entrance sign says 'Centre Management Suite'.
• There is step-free access at this entrance.
• The entrance door(s) does/do contrast visually with its immediate surroundings.
• The main door(s) open(s) towards you (pull).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 80cm.

You are on Reception (Centre Management). Skip to the next section.

Reception (Centre Management)

• The reception point is located to the left when entering the Centre Management entrance.
• The reception point is approximately 5m (5yd 1ft) from the Centre Management - level 1 entrance.
• The reception area/desk is clearly visible from the entrance.
• There is step-free access to the reception point.
• There is a clear unobstructed route to the reception point.
• There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
• The reception counter is placed in front of a background which is patterned.
• The lighting levels at the reception point are good.
• The height of the reception counter is 120cm .
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 72cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the low/lowered section of the counter.
• There is not a hearing assistance system at the reception point.
• The type of flooring in the reception area is carpet.
• There is a waiting area close to the reception point.
• Access to the waiting area is unobstructed.
• The following types of seating can be found in this area; sofas.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Room(s) (Meeting Room). Skip to the next section.

Room(s) (Meeting Room)

• The room surveyed was The Common Room.
• The Common Room is located in the Centre Management reception area.
• Signage for the room(s) is available in upper and lower case lettering that is clearly visible.
• The corridor outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
• The colour contrast between the external door and wall is poor.
• The colour contrast between the internal door and wall is poor.
• There is step free access into the room(s).
• The door opening width(s) is/are 75cm+ for the room(s).
• The door(s) for the room(s) is/are not push pad activated.
• The door is easy to open.
• The height of the speaker's desk/table is 70cm.
• There is not a hearing assistance system for the room(s).
• There is not a visual fire alarm beacon in the room(s).
• There is not fixed furniture within the room(s).
• The clear floor space beneath tables in the room(s) is 70cm.
• There is sufficient space for a wheelchair user to turn within the room.
• A height adjustable table/bench is not available.
• There are some chairs with armrests on both side within the room(s).
• Floor coverings in the room(s) are even with no trip hazards.
• The colour contrast between the walls and floor is good.
• The lighting levels are good.

You are on Ramp(s) or Slope(s) (Accessible Toilet and Standard Toilets). Skip to the next section.

Ramp(s) or Slope(s) (Accessible Toilet and Standard Toilets)

• There is a ramp/slope located to the left when entering the Centre Management - Level 1 entrance.
• The ramp/slope is used to access accessible toilet and standard toilets.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides of the ramp.
• The lighting levels at the ramp/slope are good.

You are on Accessible Toilet(s) (Centre Management). Skip to the next section.

Accessible Toilet(s) (Centre Management)

• There is not an/are not accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left of the reception area.
  • This accessible toilet is approximately 8m (8yd 2ft) from the Centre Management - Level 1 entrance.
  • There is ramped/sloped access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 154cm x 300cm (5ft 1in x 9ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 88cm (2ft 11in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Accessible Shower View
  • The shower does not have an unobstructed minimum 150cm x 150cm turning space.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head can be placed between 105cm and 185cm when mounted.
  • There is a flip-down/tip-up seat for the shower.
  • The seat/chair is not height adjustable.
  • The height of the flip-down/tip-up or fixed seat is 50cm (1ft 8in).
  • Horizontal and/or dropdown rails are available on both sides of the shower seat.
  • The colour contrast between the shower rails and wall is good.
  • There is not a vertical grab rail for the shower.
  • There is not an emergency alarm for the shower.

You are on Standard Toilet(s) (Centre Management). Skip to the next section.

Standard Toilet(s) (Centre Management)

• Standard toilet facilities are available.
• The female toilet facilities that were surveyed are located to the left of the reception area.
• The female toilet(s) is/are approximately 6m (6yd 1ft) from the Centre Management - Level 1 entrance.
• There is ramped/sloped access to the female toilet(s).
• There is pictorial signage on or near the toilet door.
• An ambulant toilet with wall-mounted grab rails is available.
• There are horizontal grab rails on both sides of the seat and a vertical rail on the left.
• There is a lowered wash basin available.
• The height of the lowered wash basin is 80cm.
• The wash basin(s) tap type is sensor.
• There is a flashing fire alarm beacon within the toilets.
• Lighting levels are good.
• The male toilet facilities that were surveyed are located to the left of the reception area.
• The male toilet(s) is/are approximately 11m (12yd 1in) from the Centre Management - Level 1 entrance.
• There is ramped/sloped access to the male toilet(s).
• There is pictorial signage on or near the toilet door.
• There is not a lowered urinal available.
• An ambulant toilet with wall-mounted grab rails is not available.
• There is a lowered wash basin available.
• The height of the lowered wash basin is 79cm.
• The wash basin(s) tap type is sensor.
• There is a flashing fire alarm beacon within the toilets.
• Lighting levels are good.

You are on Related Access Guides (Westgate Oxford). Skip to the next section.

Related Access Guides (Westgate Oxford)

• Westgate Oxford - Ground Level link (new tab) - click here
• Westgate Oxford - Roof Terrace link (new tab) - click here
• Westgate Oxford - Shopmobility link (new tab) - click here
• Westgate Oxford - Upper Ground Level link (new tab) - click here
• Westgate Social link (new tab) - click here