You are on Opening Times (Westgate Oxford). Skip to the next section.

Opening Times (Westgate Oxford)

• Monday 10:00 - 20:00.
• Tuesday 10:00 - 20:00.
• Wednesday 10:00 - 20:00.
• Thursday 10:00 - 20:00.
• Friday 10:00 - 20:00.
• Saturday 09:00 - 20:00.
• Sunday 11:00 - 17:00.

You are on Getting Here. Skip to the next section.

Getting Here

• Westgate Oxford is located in the heart of Oxford city and is accessed via the A420.
  Major roads in the Oxford area are the A34 and A40, which have links to the M40 motorway.
• Westgate has an underground car park across two floors.
  There are 50 Blue Badge bays and 32 Parent & Baby parking spaces.
  If you drive into the city, please follow the Westgate signs or direct your sat-nav to Thames Street (OX1 1SL).
  Parking is limited at Westgate, so it is recommended to use Park and Ride for your journey into central Oxford.
• For more information on road travel and traffic news please click here (opens new tab).
• For more information onhttps://www.oxfordmail.co.uk/li/traffic.in.Oxford please click here (opens new tab).
• There is a bus stop within 150 metres of the shopping centre.
• Whether you're travelling from nearby or further afield, there are a variety of buses that travel to the city centre from in and around Oxfordshire.
  Buses in Oxford cover surrounding towns and villages including Abingdon, Bicester, Carterton, Wantage, Banbury and many more.
• For more information on Oxford Buses please click here (opens new tab).
• For more information on Stagecoach Buses please click here (opens new tab).
• The nearest railway station is Oxford.
• Oxford Station is approximately 0.5 mile from Westgate Oxford.
  There are regular services to and from Didcot Parkway, London Marylebone and London Paddington.
  The station also serves Reading, Manchester Piccadilly, Newcastle, Banbury and Hereford.
  There is step-free access to all platforms.
• For more information on Oxford Station - National Rail please click here (opens new tab).
• For more information on rail travel and times please click here (opens new tab).
• For more information on Great Western Railway please click here (opens new tab).
• The following link is for Blue Badge parking bays on roads surrounding Westgate Oxford.
• To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• for further information on services and facilities at Westgate Oxford please click here (new tab).
• Guest services associates receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• British Sign Language interpreters cannot be provided on request.
• Guest Services Associates do receive training in escorting visually impaired people.
• In-house training at the beginning of their service with Westgate Oxford.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include motorised wheelchairs, mobility scooters and wheelchairs.
• To obtain mobility aids please contact Shopmobility on 01865 263 630.

You are on Related Access Guides (Westgate Oxford Parking). Skip to the next section.

Related Access Guides (Westgate Oxford Parking)

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Westgate Oxford - Car Park link (new tab) - click here

You are on Access Point (Bonn Square). Skip to the next section.

Access Point (Bonn Square)

• This information is for the access point located on Bonn Square.
• This access point gives access to the North Arcade.
• The access point is clearly signed.
• This access point sign says 'WESTGATE'.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 115cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.
• Ramp/Slope View
  • There is a slope with a very easy incline.

You are on Access Point (Castle Street). Skip to the next section.

Access Point (Castle Street)

• This information is for the access point located on Castle Street.
• This access point gives access to Turn It Again Lane.
• The access point is clearly signed.
• This access point sign says 'WESTGATE'.
• There is step-free access at this access point.
• There are bollards at this access point.
• The minimum width between the bollards is 105cm.

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• Access Point View
  • The bollards do have an identification band to aid visually impaired people.

You are on Access Point (Roger Bacon Lane). Skip to the next section.

Access Point (Roger Bacon Lane)

• This information is for the access point located on Roger Bacon Lane.
• This access point gives access to Middle Square.
• The access point is clearly signed.
• This access point sign says 'WESTGATE'.
• There is step-free access at this access point, via lift.

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• Ramp/Slope View
  • The ramp/slope is located on Roger Bacon Lane, to the left of the steps.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
• Step(s) View
  • The step(s) is/are located on Roger Bacon Lane, to the right of the ramp.
  • There is/are 10 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a lift for public use.
• The lift is located in the car park lobbies.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are levels -2, -1, G, UG and 2.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 210cm x 190cm (6ft 11in x 6ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Castle Street - Church Lane). Skip to the next section.

Lift (Castle Street - Church Lane)

• There is a lift for public use.
• The lift is located next to the Westgate - Church Lane access point on Castle Street.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground level and upper ground level.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 145cm x 145cm (4ft 9in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (South Arcade). Skip to the next section.

Lift (South Arcade)

• There is a lift for public use.
• The lift is located on South Arcade, towards Middle Square.
• Signs indicating the location of the lift are not available from the entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are ground level, upper ground level and level 2 (Roof Terrace).
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 137cm x 240cm (4ft 6in x 7ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Escalator(s) (Leiden Square Ground to Leiden Square Upper Ground). Skip to the next section.

Escalator(s) (Leiden Square Ground to Leiden Square Upper Ground)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Leiden Square Ground and Leiden Square Upper Ground.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.
• There is a bollard at the foot of the escalators going up and a bollard at the head of the escalators going down.

You are on Escalator(s) (Middle Square). Skip to the next section.

Escalator(s) (Middle Square)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Middle Square Ground and Middle Square Upper Ground.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.
• There is a bollard at the foot of the escalators going up and a bollard at the head of the escalators going down.

You are on Internal Area(s) (North Parade). Skip to the next section.

Internal Area(s) (North Parade)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is tiles.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is not played in this area.
• There is step free access in this area.

You are on Internal Area(s) (South Parade). Skip to the next section.

Internal Area(s) (South Parade)

• Digital wayfinders are not available.
• Information posts are provided to aid wayfinding.
• The type of flooring in this area is tiles.
• There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
• The following types of seating can be found in this area; wooden benches.
• There is good colour contrast between the walls and floor in the majority of corridors/walkways.
• The lighting levels are good.
• Background music is not played in this area.
• There is step free access in this area.

You are on Guest Services Counter (Guest Experience Desk). Skip to the next section.

Guest Services Counter (Guest Experience Desk)

• The counter is located on the upper ground floor, between Leiden Square and South Arcade.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is not placed in front of a background which is patterned.
• The lighting levels at the counter are good.
• The height of the counter is 92cm .
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section of the counter is 71cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• There is not a clear list of services at the counter.
• There is not a digital wayfinding touchscreen at the counter.
• There is not a hearing assistance system at the counter.
• There is a waiting area close to the counter.
• Access to the waiting area is unobstructed.
• There is sufficient space for a wheelchair user to use the waiting area.

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• Comments View
  • There is cushioned seating to the left of the Guest Experience Desk.

You are on Escalator(s) (Middle Square to Roof Terrace). Skip to the next section.

Escalator(s) (Middle Square to Roof Terrace)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Upper Ground - Middle Square and Roof Terrace.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• The lighting levels at the escalator(s) are good.

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• Comments View
  • There is a bollard at the foot of the escalators going up and a bollard at the head of the escalators going down.

You are on Escalator(s) (Leiden Square to Roof Terrace). Skip to the next section.

Escalator(s) (Leiden Square to Roof Terrace)

• Wayfinding signage is provided for escalators.
• The escalators go both up and down.
• The floors which are accessible by escalator(s) are Upper Ground - Leiden Square and Roof Terrace.
• The escalator(s) steps are clearly marked.
• The foot and head of the escalator(s) are not clearly marked.
• There is a bollard at the foot and head of the escalator(s).
• The lighting levels at the escalator(s) are good.

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• Comments View
  • There is a bollard at the foot of the escalators going up and a bollard at the head of the escalators going down.

You are on Related Access Guides (Westgate Oxford). Skip to the next section.

Related Access Guides (Westgate Oxford)

• Westgate Oxford - Centre Management link (new tab) - click here
• Westgate Oxford - Ground Level link (new tab) - click here
• Westgate Oxford - Roof Terrace link (new tab) - click here
• Westgate Oxford - Shopmobility link (new tab) - click here
• Westgate Social link (new tab) - click here