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White Rose - Ground Floor

Dewsbury Road, Leeds, LS11 8LU

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Access Guide

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Opening Times

  • Monday 10:00 - 21:00.
  • Tuesday 10:00 - 21:00.
  • Wednesday 10:00 - 21:00.
  • Thursday 10:00 - 21:00.
  • Friday 10:00 - 21:00.
  • Saturday 09:00 - 20:00.
  • Sunday 11:00 - 17:00.

Getting Here

  • The White Rose Shopping Centre is located south of Leeds, between the M62 and M621. From the M62 exit at junction 28 (Tingley Interchange) and follow the overhead signage for White Rose Centre. Exit the interchange onto the A653 (Dewsbury Road). After 0.8 miles continue straight across the roundabout. After 0.5 miles, at the roundabout, take the first exit and enter the White Rose Shopping Centre grounds. Follow the signage to the East and West car parks.
  • There are 8 car parks surrounding the shopping centre. There are Blue Badge bays in car parks 1, 2, 3, 4, 5, and 6.
  • There is a bus stop directly adjacent to the shopping centre.
    There are stands on the north side of the shopping centre. Stand A is served by buses 9, 9A, 55, 117. Stand B is served by buses 117, 200, 201, 201A, 202, 203. Stand C is served by buses 65, 220, 221, 222, and 223. Stand D is served by buses 3 and 3A. Stand E is served by buses 9, 9A, 38, 47, 48A, 55 and 55C. Stand F is served by bus 12. Stand G is served by buses 200, 201, 201A, 202 and 203. Stand H is served by buses 65, 117, 220, 221, 222, and 223.
  • For more information on bus timetables and information please click here (opens new tab).
  • The nearest railway station is Cottingley.
  • Cottingley station is approximately 1.2 miles from White Rose Shopping Centre.
  • For more information on train times and ticket information please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is one member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The Safe Places are located at the Customer Service desk on the ground floor, and the Management Suite on the balcony level.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.

Related Access Guides (White Rose Parking)

Approach (Car Parks 1 and 2 - Halifax Bank)

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 116cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Outside Access (Car Parks 1 and 2 - Halifax Bank)

  • This information is for the entrance located on the east side of the shopping centre in car parks 1 and 2.
  • This entrance gives access to the ground floor, between Halifax and The Watch Hospital.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'White Rose'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 115cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 101cm.
  • There is not a member of staff available for assistance at this entrance.
  • Comments View
    • There are 2 sets of automatic doors, to the left and right sides of the entrance area. The doors surveyed were to the right.
    • There are 2 sets of double manual doors between the automatic doors, which open both ways.
    • The manual doors are heavy and have a clear opening width of 160cm.
    • There is a slight slope in front of the automatic doors to the left (3-4 degrees).

Approach (Car Park 3 - Greggs and The Entertainer)

  • The surface of the approach is stone/concrete tiles and block paving.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 148cm.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

Outside Access (Car Park 3 - Greggs and The Entertainer)

  • This information is for the entrance located to the north east corner of the shopping centre, in Car Park 3.
  • This entrance gives access to the ground floor, between Greggs and The Entertainer.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'White Rose'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 76cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 75cm.
  • There are bollards at this entrance.
  • The bollards do not have an identification band to aid visually impaired people.
  • There is not a member of staff available for assistance at this entrance.
  • Comments View
    • There are 2 sets of automatic doors, to the left and right sides of the entrance area.
    • There are 4 sets of double manual doors between the automatic doors, which open both ways.
    • The manual doors are heavy and have a clear opening width of 160cm.

Internal Area(s)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The following types of seating can be found in this area; wooden benches.
  • There are some centrally located kiosks or shops along walkways in this area.
  • There is good colour contrast between the walls and floor in all corridors/walkways.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout the shopping centre.
  • There is step free access in this area.
  • Comments View
    • Marble benches are also situated throughout the shopping centre.

Guest Services Counter (Customer Service Centre)

  • The counter is located on the ground floor, next to New Look.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 95cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a clear list of services at the counter.
  • The services provided at the Guest Services Counter are centre information, gift cards, centre maps, children's car buggy hire and phone facilities.
  • There is not a digital wayfinders touchscreen at the counter.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is tiles.
  • There is not a waiting area close to the counter.

Other Floors (South Side Mall)

  • Stairs can be used to access other floors.
  • The stairs are located next to Customer Service Centre on ground floor, adjacent to Ross Care Shopmobility on The Shopmobility Balcolny.
  • The floors which are accessible by stairs are G and The Shopmobility Balcony.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.
  • Escalators can be used to access other floors.
  • The escalator(s) is/are located next to Customer Service Centre on ground floor, adjacent to Ross Care Shopmobility on The Shopmobility Balcolny.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and The Shopmobility Balcony.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

Lift (South Side Mall)

  • There is a lift for public use.
  • The lift is located next to Customer Service Centre on ground floor, adjacent to Ross Care Shopmobility on The Shopmobility Balcolny.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and The Shopmobility Balcony.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 107cm (3ft 6in).
  • The dimensions of the lift are 186cm x 152cm (6ft 1in x 4ft 12in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Escalator(s) (Central)

  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are G and Balcony.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.
  • There is/are 2 escalator area(s) central atrium area.
  • The other escalator area(s) is/are very similar/identical.

Lift (Central)

  • There is a lift for public use.
  • The lift is located in the central atrium, between Oasis and O2 on ground floor, Central Walkway on The Balcony Level.
  • Signs indicating the location of the lift are not available from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • The floors which are accessible by this lift are G and Balcony.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 106cm (3ft 6in).
  • The dimensions of the lift are 171cm x 160cm (5ft 7in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Accessible Toilet(s) (Ground Floor)

  • There is an/are accessible toilet(s) for public use.
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • Location and Access View
    • This accessible toilet is located to the left as you enter the ground floor toilet area.
    • There is step-free access to the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is not provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 290cm x 225cm (9ft 6in x 7ft 5in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 208cm (6ft 10in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 117cm and 171cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 81cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 89cm (2ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Accessible Shower (Ground Floor)

  • Accessible shower facilities are available.
  • The accessible shower(s) surveyed is/are located in the accessible toilet.
  • The facilities available in the accessible shower(s) include; an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 46cm (1ft 6in).
  • Other facilities available include; a fixed shower head and dropdown rail.
  • There is level access to the services from the accessible shower facilities.

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located to the right as you enter the ground floor toilet area.
  • There is step-free access to the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 74cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • The male toilet facilities that were surveyed are located to the left as you enter the ground floor toilet area.
  • There is step-free access to the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal available.
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 74cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Parent and Baby Room (Ground Floor)

  • There is a parent and baby room for public use.
  • The parent and baby room is located ahead as you enter the ground floor toilet area.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is tactile and pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 91cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Related Access Guides (White Rose)