Skip to main content

White Rose - The Balcony

Dewsbury Road, Leeds, LS11 8LU

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Opening Times

  • Monday 10:00 - 21:00.
  • Tuesday 10:00 - 21:00.
  • Wednesday 10:00 - 21:00.
  • Thursday 10:00 - 21:00.
  • Friday 10:00 - 21:00.
  • Saturday 09:00 - 20:00.
  • Sunday 11:00 - 17:00.

Getting Here

  • The White Rose Shopping Centre is located south of Leeds, between the M62 and M621. From the M62 exit at junction 28 (Tingley Interchange) and follow the overhead signage for White Rose Centre. Exit the interchange onto the A653 (Dewsbury Road). After 0.8 miles continue straight across the roundabout. After 0.5 miles, at the roundabout, take the first exit and enter the White Rose Shopping Centre grounds. Follow the signage to the East and West car parks.
  • There are 8 car parks surrounding the shopping centre. There are Blue Badge bays in car parks 1, 2, 3, 4, 5, and 6.
  • There is a bus stop directly adjacent to the shopping centre.
    There are stands on the north side of the shopping centre. Stand A is served by buses 9, 9A, 55, 117. Stand B is served by buses 117, 200, 201, 201A, 202, 203. Stand C is served by buses 65, 220, 221, 222, and 223. Stand D is served by buses 3 and 3A. Stand E is served by buses 9, 9A, 38, 47, 48A, 55 and 55C. Stand F is served by bus 12. Stand G is served by buses 200, 201, 201A, 202 and 203. Stand H is served by buses 65, 117, 220, 221, 222, and 223.
  • For more information on bus timetables and information please click here (opens new tab).
  • The nearest railway station is Cottingley.
  • Cottingley station is approximately 1.2 miles from White Rose Shopping Centre.
  • For more information on train times and ticket information please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is one member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The Safe Places are located at the Customer Service desk on the ground floor, and the Management Suite on the balcony level.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.

Related Access Guides (White Rose Parking)

Approach (The Village - Prezzo and Wok & Go Entrance)

  • The surface of the approach is block paving.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Outside Access (The Village - Prezzo and Wok & Go Entrance)

  • This information is for the entrance located on the west side of the shopping centre, off The Village.
  • This entrance gives access to the balcony level, between Prezzo and Wok & Go.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'white rose'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 103cm.
  • Alternative access at this entrance is via double manual doors which open towards you (pull).
  • The opening width for the manual doors is 208cm.
  • There is not a member of staff available for assistance at this entrance.
  • There is a slope with a very easy incline.

Internal Area(s)

  • Digital wayfinders are not available.
  • Overhead signs are provided to aid wayfinding.
  • Information posts are provided to aid wayfinding.
  • The type of flooring in this area is tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The following types of seating can be found in this area; wooden benches.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are varied.
  • Background music is played in this area.
  • Background music is played throughout the balcony.
  • There is step free access in this area.

Food Hall/Area

  • The food hall/area is located to the centre of the balcony.
  • The food hall/area can be accessed using the Village entrance.
  • The access point to the food hall/area is located ahead as you enter.
  • There is step-free access to the food hall/area.
  • There is step-free access within the food hall/area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles, wood and laminate.
  • This area does play background music.
  • The lighting levels are varied.
  • There are a number of independent food counters located around the food hall/area.
  • The type of food, services, facilities and menus will vary depending on the individual food outlets.
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm) and high (110cm+).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is a hearing assistance system at some of the food and drink counters.
  • Food and/or drinks can be brought to the table.
  • There are individual seating areas.
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • The nearest table is approximately 28m from the entrance/opening.
  • The distance between the floor and the lowest table is 66cm.
  • The distance between the floor and the highest table is 108cm.
  • The standard height for tables is 72cm.

Accessible Toilet(s) (The Balcony Accessible Toilet Without Baby Change)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on The Balcony level, at the rear left of the toilet lobby area.
    • This accessible toilet is approximately 13m (14yd 8in) from the Balcony toiler area and Management Suite entrance.
    • There is step-free access to the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is not provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Management Suite.
    • There is tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 165cm x 214cm (5ft 5in x 7ft).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 98cm (3ft 3in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • There is a push button alarm in the toilet.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 135cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 88cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 84cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Accessible Toilet(s) (The Balcony Accessible Toilet With Baby Change)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on The Balcony level, to the rear left of the toilet lobby area.
    • This accessible toilet is approximately 10m (10yd 2ft) from the Balcony toilet area and Management Suite entrance.
    • There is step-free access to the accessible toilet.
    • Clear wayfinding signage for the toilet(s) is not provided.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 164cm x 213cm (5ft 5in x 6ft 12in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 96cm (3ft 2in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • There is a push button alarm in the toilet.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 136cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is sensor.
    • There is a mixer tap.
    • Taps do not have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 85cm (2ft 9in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Opposite Transfer Toilet(s) View
    • There is not an opposite transfer toilet in this location.
    • The opposite transfer cubicle has very similar or identical specifications.

Standard Toilet(s) (The Balcony)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located on The Balcony level, to the rear right of the toilet lobby area.
  • The female toilet(s) is/are approximately 11m (12yd 1in) from the Balcony toilet area and Management Suite entrance.
  • There is step-free access to the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 73cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • The male toilet facilities that were surveyed are located on The Balcony level, to the rear left of the toilet lobby area.
  • The male toilet(s) is/are approximately 9m (9yd 2ft) from the Balcony toilet area and Management Suite entrance.
  • There is step-free access to the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal available.
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 74cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Family Room(s) (The Balcony)

  • Family Room is located on The Balcony level, to the rear right of the toilet lobby area.
  • There is not wayfinding signage for the room(s).
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is good.
  • There is a similar room in the same location.
  • There is step free access into the room(s).
  • The door opening width(s) is/are 75cm+ for the room(s).
  • The door(s) for the room(s) is/are not push pad activated.
  • The door opens by sliding.
  • The door is easy to open.
  • There is not a visual fire alarm beacon in the room(s).
  • There is some fixed furniture within the room(s).
  • There is not sufficient space for a wheelchair user to turn within the room.
  • The type of flooring in this family room is tiles.
  • Floor coverings in the room(s) are even with no trip hazards.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are medium.
  • There is not an accessible toilet within the Family Room.
  • There are standard toilet facilities within the Family Room.
  • Baby changing facilities are available.
  • The height of the baby change table is 90cm.
  • Comments View
    • There is a step which can be used to give a child access to the toilet and sink.
    • The height of the sink is 80cm.
    • The taps are sensor.

Parent and Baby Room (The Balcony)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on the balcony level, to the right as you enter The Balcony toilet area and Management Suite entrance.
  • The parent and baby room is approximately 2m from the Balcony toilet area and Management Suite entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 110cm (3ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 91cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • There are 7 baby change units.
    • There are 2 privacy cubicles with seats for breastfeeding.
    • There is a children's play area with soft furnishings.
    • There is a child gate to access the children's play area.
    • The width of the gate opening is 87cm.
    • There is microwave.
    • The height to the top control of the microwave is 118cm.
    • There is a cold water dispenser.
    • The height to the top control of the cold water dispenser is 120cm.

Related Access Guides (White Rose)