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White Rose - The Shopmobility Balcony

Dewsbury Road, Leeds, LS11 8LU

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Access Guide

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Opening Times

  • Monday 10:00 - 21:00.
  • Tuesday 10:00 - 21:00.
  • Wednesday 10:00 - 21:00.
  • Thursday 10:00 - 21:00.
  • Friday 10:00 - 21:00.
  • Saturday 09:00 - 20:00.
  • Sunday 11:00 - 17:00.

Getting Here

  • The White Rose Shopping Centre is located south of Leeds, between the M62 and M621. From the M62 exit at junction 28 (Tingley Interchange) and follow the overhead signage for White Rose Centre. Exit the interchange onto the A653 (Dewsbury Road). After 0.8 miles continue straight across the roundabout. After 0.5 miles, at the roundabout, take the first exit and enter the White Rose Shopping Centre grounds. Follow the signage to the East and West car parks.
  • There are 8 car parks surrounding the shopping centre. There are Blue Badge bays in car parks 1, 2, 3, 4, 5, and 6.
  • There is a bus stop directly adjacent to the shopping centre.
    There are stands on the north side of the shopping centre. Stand A is served by buses 9, 9A, 55, 117. Stand B is served by buses 117, 200, 201, 201A, 202, 203. Stand C is served by buses 65, 220, 221, 222, and 223. Stand D is served by buses 3 and 3A. Stand E is served by buses 9, 9A, 38, 47, 48A, 55 and 55C. Stand F is served by bus 12. Stand G is served by buses 200, 201, 201A, 202 and 203. Stand H is served by buses 65, 117, 220, 221, 222, and 223.
  • For more information on bus timetables and information please click here (opens new tab).
  • The nearest railway station is Cottingley.
  • Cottingley station is approximately 1.2 miles from White Rose Shopping Centre.
  • For more information on train times and ticket information please click here (opens new tab).
  • For more information on National Rail please click here (opens new tab).

Related Access Guides (White Rose Parking)

Getting Help and Assistance

  • Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
  • There is one member of staff trained in British Sign Language. Please phone the venue in advance for more information.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The Safe Places are located at the Customer Service desk on the ground floor, and the Management Suite on the balcony level.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs, motorised wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.

Approach (Car Parks 5 and 6 Entrance)

  • The surface of the approach is stone/concrete tiles and block paving.
  • There is a/are fixed bollard(s) on the approach.
  • The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient.

Outside Access (Car Parks 5 and 6 Entrance - Main Toilet Area and New Look)

  • This information is for the entrance located to the south of the west side of the shopping centre, between Car Parks 5 and 6.
  • This entrance gives access to the upper area of the shopping centre, between the main toilet area and New Look.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'white rose'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 85cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 85cm.
  • There is not a member of staff available for assistance at this entrance.
  • Comments View
    • There are 2 sets of single automatic doors at this entrance, one to the left and one to the right.
    • There are 2 sets of manual, heavy, double doors which open both ways between the 2 sets of automatic doors.
    • The clear opening width of the manual doors is 127cm.

Internal Area(s)

  • Digital wayfinders are not available.
  • No wayfinding signage is provided in this area.
  • The type of flooring in this area is tiles.
  • There is flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Background music is played in this area.
  • Background music is played throughout the upper level.
  • There is step free access in this area.

Changing Places (The Shopmobility Balcony)

  • The facility is located at the rear of The Shopmobility Balcony toilet area foyer.
  • The facility is approximately 9m (9yd 2ft) from the Shopmobility Balcony toilet area entrance.
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is poor.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from Customer Services.
  • The door opens outwards.
  • The door(s) is/are easy to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 96cm (3ft 2in).
  • The dimensions of the facility are 303cm x 387cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has not got a non-slip floor.
  • The colour contrast between the walls and floor is poor.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 71cm (2ft 4in).
  • The transfer space on the left as you face the toilet is 94cm (3ft 1in).
  • There is a/are dropdown rail(s) provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a push button flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 90cm.
  • The toilet has a lid obstructing the back rest/cistern/wall.
  • The toilet seat colour contrast is poor.
  • There is not an emergency alarm for the toilet.
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 198cm (6ft 6in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 120cm and 140cm when mounted.
  • There is no seat for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
  • There is not a vertical grab rail for the shower.
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is not at the recommended height of 80cm-100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is an emergency alarm for the facility.
  • There is a coat hook.
  • There are coat hooks in the toilet at 150cm and 164cm from the floor.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
  • Comments View
    • The toilet is a Clos-o-mat toilet.
    • There is also a fixed shower head at a height of 182cm.
    • The soap dispenser is attached to the height adjustable area of the sink.
    • There is a push button alarm on the wall next to the door.
    • The height of the push button is 113cm.

Accessible Toilet(s) (The Shopmobility Balcony Left Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located on The Shopmobility Balcony level, on the right hand side of the toilet area foyer.
  • This accessible toilet is approximately 5m (5yd 1ft) from the Shopmobility Balcony toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens by sliding.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 151cm x 229cm (4ft 11in x 7ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm (2ft 6in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 114cm (3ft 9in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 84cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 80cm (2ft 7in).
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Comments View
    • There is a pull cord emergency alarm which is out of reach.
    • There is an emergency push strip covering the right, left, and rear wall, which is within 10cm from the floor.

Accessible Toilet(s) (The Shopmobility Balcony Right Hand Transfer)

  • There is an/are accessible toilet(s) for public use.
  • This accessible toilet is located on The Shopmobility Balcony level, on the right hand side of the toilet area foyer.
  • This accessible toilet is approximately 6m (6yd 1ft) from the Shopmobility Balcony toilet area entrance.
  • There is step-free access to the accessible toilet.
  • Clear wayfinding signage for the toilet(s) is not provided.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens by sliding.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 88cm (2ft 11in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 193cm x 229cm (6ft 4in x 7ft 6in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 126cm (4ft 2in).
  • The transfer space is obstructed by a waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 113cm (3ft 8in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 81cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 81cm (2ft 8in).
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
  • Comments View
    • There is a pull cord emergency alarm which is out of reach.
    • There is an emergency push strip covering the right, left, and rear wall, which is within 10cm from the floor.

Standard Toilet(s) (The Shopmobility Balcony)

  • Standard toilet facilities are available.
  • The female toilet facilities that were surveyed are located to the right as you enter The Shopmobility Balcony toilet area entrance.
  • The female toilet(s) is/are approximately 1m (3ft 3in) from the Shopmobility Balcony toilet area entrance.
  • There is step-free access to the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 74cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • The male toilet facilities that were surveyed are located to the left as you enter via The Shopmobility Balcony toilet area entrance.
  • The male toilet(s) is/are approximately 1m (3ft 3in) from the Shopmobility Balcony toilet area entrance.
  • There is step-free access to the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal available.
  • The height of the lowered urinal is 50cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • There is a lowered wash basin available.
  • The height of the lowered wash basin is 78cm.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

Standard Shower (The Shopmobility Balcony)

  • Shower facilities are available.
  • The shower(s) surveyed is/are located on The Shopmobility Balcony level, along the right hand side of the toilet area foyer.
  • There is level access to the services from the shower facilities.
  • Comments View
    • The shower head is fixed.
    • The height of the shower head is 196cm.
    • The shower control is push.

Parent and Baby Room (The Shopmobility Balcony)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on The Shopmobility Balcony level, to the right of the Shopmobility Balcony toilet area foyer as you enter.
  • The parent and baby room is approximately 3m from the Shopmobility Balcony toilet area entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is tactile and pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 88cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Quiet Room

  • The quiet room is located at the rear of The Shopmobility Balcony toilet area foyer.
  • The quiet room is 9m from The Shopmobility Balcony toilet area entrance.
  • The door to the quiet room opens by sliding and is easy to open.
  • The door signage is written and tactile.
  • The door opening width is 87cm.
  • There is a short, easy slope immediately beyond the entrance.
  • There is an ablutions area with a sink.
  • The height of the sink is 87cm.
  • The taps are sensor mixer.
  • There is ample room for a wheelchair user to manoeuvre.
  • There is a seat in the quiet room.
  • The seat has armrests on both sides.
  • The lighting is good.
  • There is level access throughout the room.

Related Access Guides (White Rose)