You are on Contact Details. Skip to the next section.

Contact Details

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• Disabled Supporters View
  • The telephone number for disabled visitors is 0344 815 5000 (option 4).
  • The email address for disabled visitors is [email protected].
  • To view the web page for disabled visitors click here (opens in new tab).
• Ticket Sales View
  • The telephone number for ticket sales is 0344 815 5000 (option 1).
  • The email address for ticket sales is [email protected].
  • To view the web page for ticket sales click here (opens in new tab).
• Hospitality View
  • The telephone number for hospitality enquiries is 0344 815 5000 (option 2).
  • The email address for hospitality enquiries is [email protected].
  • To view the web page for hospitality click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a/are steward(s) available for help and assistance.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The M1 and M69 Motorways interchange at Junction 21 (M1), where you should exit and follow the signs for the City Centre via the A5460. After 3 miles turn right onto Upperton Road, follow the road down until you get to the Liberty Statue island. Take the fifth exit down Western Boulevard and you will see King Power Stadium ground on your right-hand side.
  • The King Power Stadium has 5 main car parks situated around the grounds; Car Parks A, B, C, D and E. Car Parking for away supporters is in Car Park C. There are 10 designated Blue Badge parking bays available for away supporters in Car Park C. Further parking is available in the City Centre, signposted on the approach roads.
    To view the route from each car park to the King Power Stadium please click here.
• By Bus View
  • There is not a bus stop within 150 metres of the stadium.
  • The nearest bus stops to the stadium are located on Aylestone Road.
    To view the route from the Aylestone Road (Freemen's Common) Bus Stop to the King Power Stadium please click here
    To view the route from the Aylestone Road (Raw Dykes Road) Bus Stop to the King Power Stadium please click here.
  • For more information on Arriva buses please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Leicester.
  • To view the route from Leicester City Train Station to the King Power Stadium please click here.
  • For more information on the National Rail please click here (opens new tab).
  • For more information on East Midlands trains please click here (opens new tab).

You are on Car Parking & Drop Off Points. Skip to the next section.

Car Parking & Drop Off Points

• For more information on the car parking & drop off points available please click here.

You are on Outer Concourse. Skip to the next section.

Outer Concourse

• The outer concourse has a block paving surface. All stands are accessible via the outer concourse.
• On match days there are independent food stalls and mobile counters selling match day programmes located around the concourse. There is a shirt printing and information point, which is located on the North West corner of the ground. There is a music stage with live entertainment located at the front of the North Stand.
• All entrances into the stadium have step-free access but there are some very easy slopes along the outer concourse.
• Opposite the West Stand there is the Leicester City FC Remembrance Garden.
• Clear directional signage is provided on the concourse.
• There is a stadium plan/map on the concourse.
• There is a steward/member of staff available for assistance on match days.

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• Stand(s) View
  • For more information on the North Stand (Family Stand) please click here - (new tab).
  • For more information on the East Stand please click here - (new tab).
  • For more information on the South Stand (Spion Kop Stand) please click here - (new tab).
  • For more information on the West Stand please click here - (new tab).
  • For more information on the Visitors Section please click here - (new tab).
• Ticket Office(s) View
  • For more information on the ticket office(s) please click here - (new tab).
• Shop(s) View
  • For more information on the City Fanstore please click here - (new tab).
• Bar(s) / Restaurant(s) View
  • For more information on the 1884 Sports Bar please click here - (new tab).
• Main Reception / Hospitality View
  • For more information on the Main Reception and Hospitality please click here - (new tab).

You are on Outside Access (Main Reception Entrance). Skip to the next section.

Outside Access (Main Reception Entrance)

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• Entrance View
  • This information is for the entrance located on the outer wall of the West Stand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 94cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 94cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

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• Reception View
  • The reception point is located ahead as you enter the main reception entrance.
  • The reception point is approximately 3m (3yd 10in) from the main reception entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The lowered section of the counter is at the recommended height of 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
• Reception Seating Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is sufficient space for a wheelchair user to use the waiting area.

You are on Outside Access (Hospitality Entrance). Skip to the next section.

Outside Access (Hospitality Entrance)

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• Entrance View
  • This information is for the entrance located on the outer wall of the West Stand, to the right of the main reception entrance.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
• Comments View
  • There is a fixed ticket scanner at this entrance.
  • The height of the ticket scanner is 115cm.
  • On matchdays a steward can provide assistance if needed.

You are on Reception (Hospitality). Skip to the next section.

Reception (Hospitality)

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• Reception View
  • The reception point is located immediately beyond the hospitality entrance.
  • The reception point is approximately 2m (2yd 7in) from the hospitality entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system at the reception point.
• Comments View
  • The counter is staffed on matchdays only.

You are on Other Floors (Hospitality). Skip to the next section.

Other Floors (Hospitality)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located just beyond the hospitality entrance.
  • The stairs are approximately 7m from the hospitality entrance.
  • The stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (Hospitality). Skip to the next section.

Lift (Hospitality)

• There is a lift for public use.
• The lift is located at the rear of the main reception area.
• The lift is clearly visible from the entrance.
• The lift is approximately 15m (16yd 1ft) from the main reception entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2 and 3.
• There are manual, double doors which may be difficult to open to access the lift lobby on the third floor and on the second floor.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 77cm (2ft 6in).
• The dimensions of the lift are 104cm x 207cm (3ft 5in x 6ft 9in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Outside Access (Staff Entrance). Skip to the next section.

Outside Access (Staff Entrance)

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• Entrance View
  • This information is for the entrance located on the outer wall of the West Stand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.

You are on Outside Access (Media and Keith Weller Lounge Entrance). Skip to the next section.

Outside Access (Media and Keith Weller Lounge Entrance)

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• Entrance View
  • This information is for the entrance located on the outer wall of the West Stand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 154cm.
• Comments View
  • There is a fixed ticket scanner at this entrance.
  • The height of the ticket scanner is 110cm.
  • On matchdays a steward can provide assistance if needed.

You are on Reception (Media and Keith Weller Lounge Reception). Skip to the next section.

Reception (Media and Keith Weller Lounge Reception)

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• Reception View
  • The reception point is located ahead as you enter the Media and Keith Weller Lounge Entrance.
  • The reception point is approximately 4m (4yd 1ft) from the Media and Keith Weller Lounge Entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the reception point.
  • The type of flooring in the reception area is carpet.

You are on Other Floors (Media and Keith Weller Lounge). Skip to the next section.

Other Floors (Media and Keith Weller Lounge)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located immediately beyond the Media and Keith Weller Lounge Entrance.
  • The stairs are approximately 3m from the Media and Keith Weller Lounge Entrance.
  • The stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
  • The floors which are accessible by stairs are G, 1, 2 and 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (Media and Keith Weller Lounge). Skip to the next section.

Lift (Media and Keith Weller Lounge)

• There is a lift for public use.
• The lift is located to the left as you enter the Media and Keith Weller Lounge Entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the Media and Keith Weller Lounge Entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2 and 3.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 78cm (2ft 7in).
• The dimensions of the lift are 102cm x 210cm (3ft 4in x 6ft 11in).
• There are no separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Hospitality (Keith Weller Lounge - Level 1). Skip to the next section.

Hospitality (Keith Weller Lounge - Level 1)

• The lounge is located on Level 1.
• There is step-free access to this area.
• There is a/are double, heavy manual door(s) to access this area.
• The door opening width(s) is/are 75cm+ for the room(s).
• There is step-free access within this area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is carpet and vinyl/laminate.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a bar/service counter.
• The height of the bar or service counter is high (110cm+).
• There is not a lowered section of the counter.
• The clear floor space beneath tables in the room(s) is 74cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• Background music varies according to the function/event.
• The type of service provided in this room can vary.
• The layout of the room varies according to what it is being used for.
• The room can be hired for functions and meetings on non match days.
• There is not an/are not accessible toilet(s) available within the room/suite.
• There are not standard toilets available within the room/suite.
• There is not a separate parent and baby room within the room/suite.

You are on Hospitality (Reception Lounge - Level 1). Skip to the next section.

Hospitality (Reception Lounge - Level 1)

• The lounge is located on Level 1, opposite the hospitality lifts.
• There is step-free access to this area.
• There is a/are double, heavy manual door(s) to access this area.
• The door opening width(s) is/are 75cm+ for the room(s).
• There is step-free access within this area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is carpet and vinyl/laminate.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a bar/service counter.
• The height of the bar or service counter is medium height (77cm - 109cm).
• There is not a lowered section of the counter.
• The clear floor space beneath tables in the room(s) is 54cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests on both sides.
• There is a hearing assistance system.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• Background music varies according to the function/event.
• The type of service provided in this room can vary.
• The layout of the room varies according to what it is being used for.
• The room can be hired for functions and meetings on non match days.
• There is not an/are not accessible toilet(s) available within the room/suite.
• There are not standard toilets available within the room/suite.
• There is not a separate parent and baby room within the room/suite.

You are on Hospitality (Walkers Hall - Level 1). Skip to the next section.

Hospitality (Walkers Hall - Level 1)

• The room is located on Level 1, off the Reception Lounge.
• There is step-free access to this area.
• There is a/are double, heavy manual door(s) to access this area.
• The door opening width(s) is/are 75cm+ for the room(s).
• There is step-free access within this area.
• There is ample room for a wheelchair user to manoeuvre.
• The type of flooring in this area is carpet and vinyl/laminate.
• There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• There is a bar/service counter.
• The height of the bar or service counter is high (110cm+).
• There is not a lowered section of the counter.
• The clear floor space beneath tables in the room(s) is 70cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• There is a hearing assistance system.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• Background music varies according to the function/event.
• The type of service provided in this room can vary.
• The layout of the room varies according to what it is being used for.
• The room can be hired for functions and meetings on non match days.
• There is not an/are not accessible toilet(s) available within the room/suite.
• There are not standard toilets available within the room/suite.
• There is not a separate parent and baby room within the room/suite.

You are on Hospitality - Matchday Seating. Skip to the next section.

Hospitality - Matchday Seating

• There are no designated wheelchair spaces in the Hospitality seating areas.
• On the first and second floors there is a slight slope leading from the Hospitality areas to the pitchside area.
• There are 2 clearly marked, medium height steps with a handrail available on the left/right depending on where the seating is located, leading to the most accessible seating row.
• There are 15+ clearly marked, medium height steps leading to the remaining seating.

You are on Accessible Toilet(s) (Hospitality - Level 1). Skip to the next section.

Accessible Toilet(s) (Hospitality - Level 1)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located to the rear of the Keith Weller Lounge and the Walkers Hall, on Level 1.
  • This accessible toilet is approximately 45m (49yd 8in) from the lift.
  • There is step-free access to the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The dimensions of the accessible toilet are 152cm x 196cm (4ft 12in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm (2ft 10in).
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is not a soap dispenser.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Hospitality). Skip to the next section.

Standard Toilet(s) (Hospitality)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on Levels 1, 2 and 3.
  • There is step-free access to the female and male toilet(s), via lift.
  • There is pictorial signage on or near the toilet door.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Comments View
  • There are ambulant cubicles available within the Level 1 male and female standard toilets.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other DisabledGo access guides that are related to this one please use the links below.
• Main Reception and Hospitality link (new tab) - click here.