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Main Reception and Hospitality

Leicester City Football Club - King Power Stadium, Filbert Way, Leicester, LE2 7FL

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a/are steward(s) available for help and assistance on match days.

Getting Here

Car Parking & Drop Off Points

Outer Concourse

  • The outer concourse has a block paving surface. All stands are accessible via the outer concourse.
  • On match days there are independent food stalls and mobile counters selling match day programmes located around the concourse. There is a shirt printing and information point, which is located on the North West corner of the ground. There is a music stage with live entertainment located at the front of the North Stand.
  • All entrances into the stadium have step-free access but there are some very easy slopes along the outer concourse.
  • Opposite the West Stand there is the Leicester City FC Remembrance Garden.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Outside Access (Main Reception Entrance)

  • Entrance View
    • This information is for the entrance located on the outer wall of the West Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 94cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 80cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 94cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 80cm.

Reception (Main Reception)

  • Reception View
    • The reception point is located ahead as you enter the main reception entrance.
    • The reception point is approximately 3m (3yd 10in) from the main reception entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the lowered section of the counter.
    • The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is not signed.
    • Staff are trained to use the system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There are sofas only in the waiting area.
    • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s) (Ground Floor - Main Reception)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the left as you enter the reception area.
    • This accessible toilet is approximately 8m (8yd 2ft) from the main reception entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 138cm x 196cm (4ft 6in x 6ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 130cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is not a soap dispenser.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is fair.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are good.

Outside Access (Hospitality Entrance)

  • Entrance View
    • This information is for the entrance located on the outer wall of the West Stand, to the right of the main reception entrance.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 160cm.
  • Comments View
    • There is a fixed ticket scanner at this entrance.
    • The height of the ticket scanner is 115cm.
    • On matchdays a steward can provide assistance if needed.

Reception (Hospitality)

  • Reception View
    • The reception point is located immediately beyond the hospitality entrance.
    • The reception point is approximately 2m (2yd 7in) from the hospitality entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • There is not a hearing assistance system at the reception point.
  • Comments View
    • The counter is staffed on matchdays only.

Other Floors (Hospitality)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located just beyond the hospitality entrance.
    • The stairs are approximately 7m from the hospitality entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell from the first floor upwards.
    • The floors which are accessible by stairs are G, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (Hospitality)

  • There is a lift for public use.
  • The lift is located at the rear of the main reception area.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 15m (16yd 1ft) from the main reception entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2 and 3.
  • There are manual, heavy, double doors to access the lift lobby on the second floor and on the third floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 77cm (2ft 6in).
  • The dimensions of the lift are 104cm x 207cm (3ft 5in x 6ft 9in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Outside Access (Staff Entrance)

  • Entrance View
    • This information is for the entrance located on the outer wall of the West Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 160cm.

Outside Access (Media and Keith Weller Lounge Entrance)

  • Entrance View
    • This information is for the entrance located on the outer wall of the West Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 154cm.
  • Comments View
    • There is a fixed ticket scanner at this entrance.
    • The height of the ticket scanner is 110cm.
    • On matchdays a steward can provide assistance if needed.

Reception (Media and Keith Weller Lounge Reception)

  • Reception View
    • The reception point is located ahead as you enter the Media and Keith Weller Lounge Entrance.
    • The reception point is approximately 4m (4yd 1ft) from the Media and Keith Weller Lounge Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is carpet.

Other Floors (Media and Keith Weller Lounge)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located immediately beyond the Media and Keith Weller Lounge Entrance.
    • The stairs are approximately 3m from the Media and Keith Weller Lounge Entrance.
    • The stairs are clearly visible from the entrance.
    • There are manual, heavy, double doors to enter and exit the stairwell from the first floor upwards.
    • The floors which are accessible by stairs are G, 1, 2 and 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (Media and Keith Weller Lounge)

  • There is a lift for public use.
  • The lift is located to the left as you enter the Media and Keith Weller Lounge Entrance.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 8m (8yd 2ft) from the Media and Keith Weller Lounge Entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2 and 3.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 102cm x 210cm (3ft 4in x 6ft 11in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Standard Toilet(s) (Hospitality)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on Levels 1, 2 and 3.
    • There is step-free access to the female and male toilet(s), via lift.
    • There is pictorial signage on or near the toilet door.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Comments View
    • There are ambulant cubicles available within the Level 1 male and female standard toilets.

Stadium Tours

  • The stadium tours are not on a fixed route. They cover the media area, changing rooms, pitchside, dugouts and the executive boxes.
  • There is level access along the tour route. The pitchside area has a 3G astro turf surface.
  • There are two medium height steps up to the dugout seating and there are 3 medium height steps leading up to the press conference desk.
  • To access Levels 1 - 3 of the executive area, visitors can use the main reception lift.
  • There are accessible toilets in the main reception area and on Levels 1, 2 and 3.
  • Stadium tours can be booked by visiting the City Fanstore, by calling 0344 815 5000 (option 1) or by booking online at; www.lcfcdirect.com.

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