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The City Fanstore

Leicester City Football Club - King Power Stadium, Filbert Way, Leicester, LE2 7FL

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a/are steward(s) available for help and assistance on match days.

Getting Here

Car Parking & Drop Off Points

Outer Concourse

  • The outer concourse has a block paving surface. All stands are accessible via the outer concourse.
  • On match days there are independent food stalls and mobile counters selling match day programmes located around the concourse. There is a shirt printing and information point, which is located on the North West corner of the ground. There is a music stage with live entertainment located at the front of the North Stand.
  • All entrances into the stadium have step-free access but there are some very easy slopes along the outer concourse.
  • Opposite the West Stand there is the Leicester City FC Remembrance Garden.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Opening Times

  • Monday 09:00 - 18:00.
  • Tuesday 09:00 - 18:00.
  • Wednesday 09:00 - 18:00.
  • Thursday 09:00 - 18:00.
  • Friday 09:00 - 18:00.
  • Saturday 09:00 - 17:00.
  • Sunday 10:00 - 14:00.
  • Comments View
    • On matchdays the City Fanstore is open from 9am to kick-off and 45 minutes after the final whistle.

Outside Access (City Fanstore Entrance)

  • Entrance View
    • This information is for the entrance located on the outer wall, on the corner of the North and West Stands.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 75cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 195cm.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 210cm.
  • Comments View
    • There are fixed bollards on the approach to the entrance.
    • The minimum width between the bollards is 190cm.
    • This entrance can also be used as the exit.

Entrance (North Stand - City Fan Store)

  • Entrance View
    • This information is for the entrance located to the right as you enter the North Stand.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 150cm.
  • Comments View
    • This entrance to the club shop is only open on matchdays at half time.

Shop

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is concrete.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is played.
    • The lighting levels are good.
  • Till(s)/Counter(s) View
    • There is/are 2 till(s)/counter(s) available.
    • There is a/are payment counter(s) and shirt printing counter(s) available.
    • The shirt printing counter is located ahead as you enter the store. The payment counters are located at the rear of the store.
    • Some of the tills/counters are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 8m from the entrance.
    • There are windows, TVs, glazed screens or mirrors behind the some of the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • Some of the tills/counters are placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is a low section at some of the tills/counters with a height of 76cm or below.
    • There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
    • There is a hearing assistance system at some of the tills/counters.
    • The hearing assistance system(s) is/are fixed.
    • Some of the hearing assistance systems are signed.
    • Staff are trained to use the system.
  • Accessible Fitting Room(s) View
    • There is/are 1 accessible fitting room(s).
    • There is step-free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • The door(s) to the accessible fitting room(s) open(s) away from you (push).
    • The clear width of the opening is 85cm.
    • The dimensions of the accessible fitting room(s) are 165cm x 300cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is/are not wall mounted rail(s).
    • There is not a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
    • There is a/are coat hook(s) in the accessible fitting room(s), 135cm from the floor.
    • There is not an emergency alarm in the accessible fitting room(s).
    • There is a standard chair available in the accessible fitting room(s).
    • The height of the chair from the floor is 40cm.
    • There is not an assistance bell in the accessible fitting room(s).
  • Standard Fitting Room(s) View
    • There is/are 2 standard fitting room(s).
    • There is step-free access to the standard fitting room(s) .
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Exit

  • Exit View
    • This information is for the exit located at the rear of the store.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 95cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There are security barriers at this exit.
    • The minimum width between the security barriers is 145cm.