Access Guide
Contact Details
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Disabled Supporters
View
- The telephone number for disabled visitors is 0344 815 5000 (option 4).
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
View
- The telephone number for ticket sales is 0344 815 5000 (option 1).
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
View
- The telephone number for hospitality enquiries is 0344 815 5000 (option 2).
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
Getting Help and Assistance
- There is a/are steward(s) available for help and assistance.
Getting Here
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By Road
View
- The M1 and M69 Motorways interchange at Junction 21 (M1), where you should exit and follow the signs for the City Centre via the A5460. After 3 miles turn right onto Upperton Road, follow the road down until you get to the Liberty Statue island. Take the fifth exit down Western Boulevard and you will see King Power Stadium ground on your right-hand side.
- The King Power Stadium has 5 main car parks situated around the grounds; Car Parks A, B, C, D and E.
Car Parking for away supporters is in Car Park C. There are 10 designated Blue Badge parking bays available for away supporters in Car Park C.
Further parking is available in the City Centre, signposted on the approach roads.
To view the route from each car park to the King Power Stadium please click here.
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By Bus
View
- There is not a bus stop within 150 metres of the stadium.
- The nearest bus stops to the stadium are located on Aylestone Road.
To view the route from the Aylestone Road (Freemen's Common) Bus Stop to the King Power Stadium please click here
To view the route from the Aylestone Road (Raw Dykes Road) Bus Stop to the King Power Stadium please click here. - For more information on Arriva buses please click here (opens new tab).
- By Train View
Car Parking & Drop Off Points
Outer Concourse
- The outer concourse has a block paving surface. All stands are accessible via the outer concourse.
- On match days there are independent food stalls and mobile counters selling match day programmes located around the concourse. There is a shirt printing and information point, which is located on the North West corner of the ground. There is a music stage with live entertainment located at the front of the North Stand.
- All entrances into the stadium have step-free access but there are some very easy slopes along the outer concourse.
- Opposite the West Stand there is the Leicester City FC Remembrance Garden.
- Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on match days.
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Stand(s)
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- For more information on the North Stand (Family Stand) please click here - (new tab).
- For more information on the East Stand please click here - (new tab).
- For more information on the South Stand (Spion Kop Stand) please click here - (new tab).
- For more information on the West Stand please click here - (new tab).
- For more information on the Visitors Section please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
- Bar(s) / Restaurant(s) View
- Main Reception / Hospitality View
Outside Access (Main Reception Entrance)
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Entrance
View
- This information is for the entrance located on the outer wall of the West Stand.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 94cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 80cm.
- There is a second set of doors.
- The door(s) open(s) automatically (away from you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 94cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 80cm.
Reception (Main Reception)
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Reception
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- The reception point is located ahead as you enter the main reception entrance.
- The reception point is approximately 3m (3yd 10in) from the main reception entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The lowered section of the counter is at the recommended height of 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
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Reception Seating Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
Outside Access (Hospitality Entrance)
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Entrance
View
- This information is for the entrance located on the outer wall of the West Stand, to the right of the main reception entrance.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
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Comments
View
- There is a fixed ticket scanner at this entrance.
- The height of the ticket scanner is 115cm.
- On matchdays a steward can provide assistance if needed.
Reception (Hospitality)
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Reception
View
- The reception point is located immediately beyond the hospitality entrance.
- The reception point is approximately 2m (2yd 7in) from the hospitality entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- There is not a hearing assistance system at the reception point.
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Comments
View
- The counter is staffed on matchdays only.
Other Floors (Hospitality)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located just beyond the hospitality entrance.
- The stairs are approximately 7m from the hospitality entrance.
- The stairs are clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
- The floors which are accessible by stairs are G, 1, 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift (Hospitality)
- There is a lift for public use.
- The lift is located at the rear of the main reception area.
- The lift is clearly visible from the entrance.
- The lift is approximately 15m (16yd 1ft) from the main reception entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2 and 3.
- There are manual, double doors which may be difficult to open to access the lift lobby on the third floor and on the second floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 77cm (2ft 6in).
- The dimensions of the lift are 104cm x 207cm (3ft 5in x 6ft 9in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
Outside Access (Staff Entrance)
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Entrance
View
- This information is for the entrance located on the outer wall of the West Stand.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 160cm.
Outside Access (Media and Keith Weller Lounge Entrance)
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Entrance
View
- This information is for the entrance located on the outer wall of the West Stand.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 154cm.
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Comments
View
- There is a fixed ticket scanner at this entrance.
- The height of the ticket scanner is 110cm.
- On matchdays a steward can provide assistance if needed.
Reception (Media and Keith Weller Lounge Reception)
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Reception
View
- The reception point is located ahead as you enter the Media and Keith Weller Lounge Entrance.
- The reception point is approximately 4m (4yd 1ft) from the Media and Keith Weller Lounge Entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the reception point.
- The type of flooring in the reception area is carpet.
Other Floors (Media and Keith Weller Lounge)
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located immediately beyond the Media and Keith Weller Lounge Entrance.
- The stairs are approximately 3m from the Media and Keith Weller Lounge Entrance.
- The stairs are clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell from the first floor upwards.
- The floors which are accessible by stairs are G, 1, 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift (Media and Keith Weller Lounge)
- There is a lift for public use.
- The lift is located to the left as you enter the Media and Keith Weller Lounge Entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 8m (8yd 2ft) from the Media and Keith Weller Lounge Entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1, 2 and 3.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 102cm x 210cm (3ft 4in x 6ft 11in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Hospitality (Banks Lounge - Level 3)
- The lounge is located on Level 3.
- There is step-free access to this area.
- There is a/are double, heavy manual door(s) to access this area.
- The door opening width(s) is/are 75cm+ for the room(s).
- There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is vinyl/laminate.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- There is a bar/service counter.
- The height of the bar or service counter is medium height (77cm - 109cm).
- There is not a lowered section of the counter.
- The clear floor space beneath tables in the room(s) ranges between 40cm and 64cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There is a hearing assistance system.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- The room can be hired for functions and meetings on non match days.
- There is not an/are not accessible toilet(s) available within the room/suite.
- There are not standard toilets available within the room/suite.
- There is not a separate parent and baby room within the room/suite.
Executive Boxes (Box 25 - Level 3)
- The box is located on Level 3.
- There are 43 boxes in this stand.
- The box surveyed was Box 25.
- The other boxes in this stand/area have a similar layout.
- There is step-free access to this area.
- There is a/are single, heavy manual door(s) to access this area.
- The door opening width(s) is/are 75cm+ for the room(s).
- There is step-free access within this area.
- There is not ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- The clear floor space beneath tables in the room(s) is 71cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- All chairs have armrests on both sides.
- The type of service provided in this box can vary.
- There is a single, heavy, manual door with an opening width of 75cm+ for access to the pitch viewing area.
- There is stepped access to the pitch viewing area from the box.
- There is not designated seating for wheelchair users in the pitch viewing area.
- The box can be hired for functions and meetings on non match days.
- There is one shallow step leading out of the box to the pitchside seating. There is level access to the rear row of seating. There are two medium height steps leading down to the front row of seating.
Eating and Drinking (The Gallery - Hospitality Level 3)
- The following information is for the restaurant.
- The restaurant is located to the left as you exit the lift, at the rear of Level 3.
- There is step-free access to the restaurant.
- There is a/are double, heavy manual door(s) to access this area.
- Full table service is available.
- There is not a hearing assistance system.
- There is step-free access within the restaurant.
- There is ample room for a wheelchair user to manoeuvre.
- This area does not play background music.
- The type of flooring in this area is vinyl.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The nearest table is approximately 3m from the entrance/opening.
- The distance between the floor and the lowest table is 65cm.
- The distance between the floor and the highest table is 72cm.
- Plastic/takeaway cups are not available.
- Plastic/takeaway cutlery is not available.
- Drinking straws are available.
- There are hand held menus and wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is main meals and snacks.
- The lighting levels are good.
Accessible Toilet(s) (Box 10 - Hospitality Level 3)
- There is an/are accessible toilet(s) for public use.
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Location and Access
View
- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located on the Level 3 corridor, opposite Box 10.
- This accessible toilet is approximately 20m (21yd 2ft) from the lift.
- There is step-free access to the accessible toilet, via lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The dimensions of the accessible toilet are 180cm x 165cm (5ft 11in x 5ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 110cm (3ft 7in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are coat hook(s).
- The height of the coat hook is 167cm from the floor.
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Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is not a mirror.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
Accessible Toilet(s) (Boxes 33/34 - Hospitality Level 3)
- There is an/are accessible toilet(s) for public use.
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Location and Access
View
- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located on the Level 3 corridor, opposite Boxes 33 and 34.
- This accessible toilet is approximately 40m (43yd 2ft) from the lift.
- There is step-free access to the accessible toilet, via lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 155cm x 195cm (5ft 1in x 6ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 85cm (2ft 9in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is not a mirror.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
Standard Toilet(s) (Hospitality)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located on Levels 1, 2 and 3.
- There is step-free access to the female and male toilet(s), via lift.
- There is pictorial signage on or near the toilet door.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
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Comments
View
- There are ambulant cubicles available within the Level 1 male and female standard toilets.
Related Access Guides
- To view other DisabledGo access guides that are related to this one please use the links below.
- Main Reception and Hospitality link (new tab) - click here.