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Bourne Health Clinic

St. Gilberts Road, Bourne, Lincolnshire, PE10 9XA

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Access Guide

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Summary

  • This is a health centre property.
  • Services within this area include: physiotherapy, podiatry clinic, cardiac rehabilitation clinic, speech therapy, addiction sessions, leg ulcer clinic, CAMS, health visitors, school nurses, Parkinson's clinic.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Getting Here

  • By Road View
    • If coming from the North follow the A15 North Street towards the town centre, go straight over the first roundabout and then turn right at the second roundabout onto St Gilberts Road and the venue is located on the right. If coming from the South Follow the A15 South Street toward the town centre, turn left at the first roundabout onto St Gilberts Road and the venue is on the right. The Post code for the SAT-NAV is PE10 9XA.
    • There is a open air car park with Blue Badge bays at the front of the venue.
  • By Bus View
    • The Venue is opposite the main Bourne Bus station. The services which run from here are 33, 101, 102, 201, 202, 301, 302 and 303.
  • By Train View
    • The nearest train station is Peterborough, there are several Bus and Taxi services which run from here.
  • Useful Links View

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • British Sign Language interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • An assistance dog toilet area can be provided onsite.
  • There is a wheelchair to borrow to aid transferring around the building.
  • Water bowls for assistance dogs are available.
  • Home visits services are available.

Parking

  • Parking View
    • The venue does have a dedicated car park.
    • The car park is located in front, and to the right of the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 356cm x 500cm (11ft 8in x 16ft 5in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Paying View
    • There are not parking charges for the car park.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • The surface on the approach to the entrance is concrete tiles.
    • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the main entrance.

Bus Stop(s) and Drop-off Point(s)

Outside Access

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 92cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 93cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • The second door is push button to exit.
    • The height of the push button is 99cm.

Reception

  • Reception View
    • The reception point is located ahead as you enter the building.
    • The reception point is approximately 3m (3yd 10in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • There is a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.

Getting Around The Building

  • Access View
    • There is step free access throughout the building.
  • Circulation View
    • There are doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided in corridors.
    • There is good colour contrast between the walls and floor in the majority of corridors.
    • The lighting levels are varied.
    • Lighting levels of at least 100 lux at floor level, were recorded in most corridors surveyed.
  • Signage View
    • Wayfinding signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music in public areas.

Consultation / Treatment Room (Treatment Room)

  • There is / are 5 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; BHC 13.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Consultation Room)

  • There is / are 8 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; BCH23.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Office)

  • There is / are 8 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; BCH7a.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is/are adjustable.
  • There are some chairs with armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located at the rear left of the waiting area.
    • This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The door is light.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The dimensions of the accessible toilet are 173cm x 183cm (5ft 8in x 6ft).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 98cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • The height of the light switch/pull cord is 100cm from floor level.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) and female sanitary disposal units.
    • There is not a flashing fire alarm beacon within the toilet.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a standard shelf within the accessible toilet.
    • There is not a colostomy changing shelf for standing users next to the toilet.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • The toilet has a backrest and a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 88cm (2ft 11in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
    • The tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 118cm (3ft 10in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
    • Lighting levels are at least 100 lux at floor level.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 93cm (3ft 1in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located at the rear right of the waiting area.
    • The female toilet(s) is/are approximately 8m (8yd 2ft) from the entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • Lighting levels are at least 100 lux at floor level.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the right as you enter.
    • The male toilet(s) is/are approximately 5m (5yd 1ft) from the entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall mounted grab rails is not available.
    • The tap type is lever.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
    • Lighting levels are at least 100 lux at floor level.