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Kop - Upper Tier

Liverpool Football Club - Anfield, Anfield Road, Liverpool, L4 0TH

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Access Support Stewards receive deaf awareness training.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request, Makaton on request and different languages on request.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • Staff can assist with assistance dog toileting.

Getting Here

  • By Road View
    • Anfield is located within a built up residential area to the north-east of the city centre. On a matchday the club recommends using public transport for a fast and frequent service.
    • Only fans with a pre-booked car parking pass are guaranteed a parking space near the Stadium where a resident parking scheme will be in operation. If you are visiting the Club Store or the Museum and Tour Centre on a non matchday, you can park in the secure car park at the Kenny Dalglish Stand.
    • For more information on getting to Anfield please click here (opens new tab).
  • By Bus View
  • By Train View
    • The nearest Railway Station is Sandhills Station.
    • There is a Soccerbus which runs between Sandhills Station and the stadium.
      Lime Street Railway Station is Liverpool’s mainline station for regional and national journeys. It is two miles from Anfield. From four and half hours before kick-off there is a dedicated matchday team based in the station to help direct supporters to the most convenient transport services, including buses that will take them directly to the ground. Taxis are also available from Lime Street Station.
    • For more information on National Rail please click here (opens new tab).

Car Parking and Drop Off

Outer Concourse and Walkways

Access Point (The Kop Accessible Entrance - Lift Lobby - Middle and Upper Tiers, Museum, Boot Room Sports Cafe)

  • Access Point View
    • This information is for the access point located at the front of The Kop.
    • The access point is not clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the access point opening is 120cm.
    • There is/are no ticket reader(s) at the access point.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access via lift from the access point to the stand concourse.
  • Additional Information View
    • This access point gives step-free access, via lift, to the middle and upper tiers of The Kop, the museum and the Boot Room Sports Cafe.

Lift (The Kop Accessible Entrance - Lift Lobby - Middle and Upper Tiers, Museum, Boot Room Sports Cafe)

  • There is a lift for public use.
  • The lift is located next to the Museum and Boot Room Sports Cafe entrances.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0, 1, 2 and 3.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 84cm (2ft 9in).
  • The dimensions of the lift are 100cm x 200cm (3ft 3in x 6ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • Level 0 - Ground Floor.
    • Level 1 - Museum and Boot Room Sports Cafe.
    • Level 2 - Middle Tier Concourse.
    • Level 3 - Upper Tier Concourse.

Turnstile(s) (Turnstiles D)

  • Turnstile(s) View
    • This information is for the turnstile(s) located at the front of The Kop.
    • The turnstile(s) used to access the stand is/are C1, C2, D1 and D2.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were Turnstile D2.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 42cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 120cm.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is stepped access from the turnstile(s), to the stand concourse.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The lift does bypass the step(s).

Stand

  • Stand View
    • This stand is for home supporters.
    • This stand has a dedicated access point for wheelchair users.
    • The name of the dedicated access point is The Kop Accessible Entrance.
    • There is designated seating for ambulant disabled people within the stand.
    • There is no specific seating area for ambulant supporters so please contact the club for more info.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is blistered vinyl.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • There is not a deposit charge for the use of headsets.
    • Digital audio commentary for visually impaired supporters is available for all areas of the ground.
      Please advise the club at the time of buying a ticket that this service is required.
      Headsets will be provided to you and collected by stewards on a matchday.
  • Access to the Stand Seating View
    • There is stepped access from the concourse to stand seating.
    • There is/are 9 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 18cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is not an/are not accessible toilet(s) available within the stand.
    • There are standard toilets available within the stand.
    • There are ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Food and Drink (The Kop - Upper Tier)

  • The food and drink counter(s) is/are located along the concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are high (110cm+).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is a hearing assistance system at some of the food and drink counters.
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • The food and drink counter with a hearing assistance system is located opposite Block 306.