Skip to main content

Main Stand Hospitality - Level 4

Liverpool Football Club - Anfield, Anfield Road, Liverpool, L4 0TH

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Access Support Stewards receive deaf awareness training.
  • There is a member of staff trained in British Sign Language.
  • The alternative formats documents can be provided in include; large print on request, Makaton on request and different languages on request.
  • Water bowls for assistance dogs are not available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • Staff can assist with assistance dog toileting.

Getting Here

  • By Road View
    • Anfield is located within a built up residential area to the north-east of the city centre. On a matchday the club recommends using public transport for a fast and frequent service.
    • Only fans with a pre-booked car parking pass are guaranteed a parking space near the Stadium where a resident parking scheme will be in operation. If you are visiting the Club Store or the Museum and Tour Centre on a non matchday, you can park in the secure car park at the Kenny Dalglish Stand.
    • For more information on getting to Anfield please click here (opens new tab).
  • By Bus View
  • By Train View
    • The nearest Railway Station is Sandhills Station.
    • There is a Soccerbus which runs between Sandhills Station and the stadium.
      Lime Street Railway Station is Liverpool’s mainline station for regional and national journeys. It is two miles from Anfield. From four and half hours before kick-off there is a dedicated matchday team based in the station to help direct supporters to the most convenient transport services, including buses that will take them directly to the ground. Taxis are also available from Lime Street Station.
    • For more information on National Rail please click here (opens new tab).

Car Parking and Drop Off

Outer Concourse and Walkways

Outside Access (Main Entrance - 1892 Club, Legends Lounge, Executive Suites, Boardroom and Executive Lounge)

  • Entrance View
    • This information is for the entrance located on Level 2 of the Main Stand, off the Podium.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • This entrance is used as the main entrance on non matchdays.
    • On matchdays this entrance is used by ticket holders for The 1892 Club, The Legends Lounge, The Executive Suites, The Boardroom (Level 3) and The Executive Lounge (Level 5).
    • There are two fixed ticket readers located at this entrance.
    • The tickets readers are at a height of 110cm.

Access Point (XM25 - The Carlsberg Dugouts (Matchday))

  • Access Point View
    • This information is for the access point located on Level 2 of the Main Stand, off the Podium.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the access point opening is 180cm.
    • There is a/are fixed ticket reader(s) at the access point.
    • The height of the ticket reader(s) is/are 110cm.
    • There is a steward available for assistance.
    • The nearest accessible toilet is 20m from the access point.
  • Comments View
    • This access point is not used on non matchdays.
    • On matchdays this access point is used by ticket holders for The Carlsberg Dugouts (Level 4).

Other Floors (Main Reception Foyer)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the far left and far right of the main reception foyer.
    • The floors which are accessible by stairs are 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the left side of the main reception foyer.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are 2, 3, 4 and 5.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Main Reception Foyer)

  • There is a lift for public use.
  • The lift is located to the left of the main reception foyer.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 135cm x 245cm (4ft 5in x 8ft).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Getting Around (Level 4)

  • Access View
    • There is step-free access throughout the area.
  • Circulation View
    • There are not doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs, escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in the public areas of the building.

Hospitality (The Carlsberg Dugout (Anfield Road Side))

  • The room is located on Level 4, to the right as you exit the main reception foyer lift.
  • There is step-free access to this area.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl/laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The lowered section of the counter is not at the recommended height of 76cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 43cm and 106cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non match days.
  • There is an/are accessible toilet(s) available within the room/suite.
  • There are standard toilets available within the room/suite.
  • There are ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the room/suite.
  • The standard toilets are located off the room, to the left of the bar.
  • Comments View
    • Access to the seating for this room is via Blocks M1, M2 and M3.
    • The entrance doors to Blocks M1, M2 and M3 are similar and located within the room.
    • The entrance doors are single, heavy and open towards you (75cm+)
    • Beyond the entrances doors, there are 4 medium height clearly marked steps leading to the seating area.
    • Following the first 4 steps, there are 1-15+ medium height clearly marked steps leading to the seating.
    • Disabled supporters will be allocated a space on one of the designated seating platforms located on Levels 3 and 5.
    • Efforts will be made to ensure that the platform allocated is the one closest to the suite in which the supporter is located, however this is not always possible.
    • Step-free access to the Level 3 and 5 platforms is via the main reception foyer lift or the accessible entrance lifts.
    • When using the main reception foyer lift, the Level 3 platforms are accessed via the corridors on either the Anfield Road or Paisley Square side of the stand.
    • The Level 5 platforms are accessed via The Chemistry of LFC or The Beautiful Game hospitality rooms.

Accessible Toilet(s) (The Carlsberg Dugout (Anfield Road Side))

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located off the Carlsberg Dugout corridor, on the Anfield Road side.
    • This accessible toilet is approximately 50m (54yd 2ft) from the lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The dimensions of the accessible toilet are 235cm x 215cm (7ft 9in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 169cm (5ft 7in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 114cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is not a soap dispenser.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Hospitality (The Carlsberg Dugout (The Kop Side))

  • The room is located on Level 4, to the left as you exit the main reception foyer.
  • There is step-free access to this area.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl/laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is high (110cm+).
  • There is a lowered section of the counter.
  • The lowered section of the counter is not at the recommended height of 76cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 70cm and 106cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non match days.
  • There is an/are accessible toilet(s) available within the room/suite.
  • There are standard toilets available within the room/suite.
  • There are ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the room/suite.
  • The standard toilets are located off the room, to the right of the bar.
  • Comments View
    • Access to the seating for this room is via Blocks M7, M8 and M9.
    • The entrance doors to Blocks M7, M8 and M9 are similar and located within the room.
    • The entrance doors are single, heavy and open towards you (75cm+)
    • Beyond the entrances doors, there are 4 medium height clearly marked steps leading to the seating area.
    • Following the first 4 steps, there are 1-15+ medium height clearly marked steps leading to the seating.
    • Disabled supporters will be allocated a space on one of the designated seating platforms located on Levels 3 and 5.
    • Efforts will be made to ensure that the platform allocated is the one closest to the suite in which the supporter is located, however this is not always possible.
    • Step-free access to the Level 3 and 5 platforms is via the main reception foyer lift or the accessible entrance lifts.
    • When using the main reception foyer lift, the Level 3 platforms are accessed via the corridors on either the Anfield Road or Paisley Square side of the stand.
    • The Level 5 platforms are accessed via The Chemistry of LFC or The Beautiful Game hospitality rooms.

Accessible Toilet(s) (The Carlsberg Dugout (The Kop Side))

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located off the Carlsberg Dugout corridor, on The Kop side.
    • This accessible toilet is approximately 50m (54yd 2ft) from the lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The dimensions of the accessible toilet are 235cm x 215cm (7ft 9in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 169cm (5ft 7in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 114cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located off the Carlsberg Dugouts link.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • The vertical and horizontal grab rails vary.
    • The wash basin tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.