Access Guide
Introduction - Liverpool ONE
- Liverpool ONE is a shopping / leisure complex covering 42 acres in the centre of Liverpool.
- There are over 170 shops, bars and restaurants, plus an 18 screen cinema and indoor adventure golf course.
Getting Help and Assistance (Liverpool ONE)
- Security Officers and Cleaning Operatives receive Autism Awareness training.
- There is a member of staff trained in British Sign Language. Please phone the venue in advance for more information
- Guest Services Associates do receive training in escorting visually impaired people.
- The alternative formats documents can be provided in include; large print on request.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- A place of safety is located at the Information and Tourist Centre.
- Some individual shops / stores offer the Quiet Shopping experience.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
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- Shopmobility provide mobility aids, however, they are closed at present.
Getting Here (Liverpool ONE)
- Liverpool ONE is located in the heart of the city centre.
You can enter Liverpool via the M53, M57, M58 and M62, and then follow the signs to the city centre and the Albert Dock.
There is directional signage to the shopping centre on most major roads approaching Liverpool ONE.
If you are using a Sat Nav, please use postcode L1 8LT for directions to Q-Park Liverpool ONE car park. - Liverpool ONE has three car parks available for access to the shopping centre.
All three car parks are open 24 hours a day, seven days a week.
Parking charges apply to all visitors including Blue Badge holders.
Q-Park Liverpool ONE is the main car park for the shopping centre. There are 1900 car parking spaces and 46 Blue Badge bays.
Hanover Street car park has 554 parking spaces and 29 Blue Badge bays.
John Lewis car park has 581 parking spaces and 26 Blue Badge bays, with a dedicated pedestrian bridge directly into the John Lewis Department Store at Liverpool ONE. - For more information on getting to Liverpool ONE please click here (opens new tab).
- For more information on travelling by road please click here (opens new tab).
- There is a bus stop within 150 metres of the shopping centre.
- Liverpool ONE bus station is located in Canning Place with multiple bus services and destinations available.
The bus station has 10 bays, with real time departure boards, and is also the stop for National Express coach services. - For more information on travelling by bus please click here (opens new tab).
- For more information on National Express Liverpool ONE Bus Station please click here (opens new tab).
- The nearest railway station is James Street.
- James Street Station is a short 5 minute walk away. It has a regular schedule of trains to Liverpool from the Wirral. This includes direct links to West Kirby, Chester, Ellesmere Port and New Brighton, with many other stops along the way.
Liverpool Central is just under 10 minutes away from Liverpool ONE; this station has links to Southport, Ormskirk, Hunts Cross and Liverpool South Parkway (for airport links).
These trains also call at Moorfields Station which is a short 10 minute walk from Liverpool ONE. - For more information on James Street Station facilities and train times please click here (opens new tab).
- For more information on travelling by train please click here (opens new tab).
- For more information on James Street Station facilities and train times please click here (opens new tab).
Related Access Guides (Liverpool ONE Parking)
Outside Access (Information and Tourist Centre)
- This information is for the entrance located on Wall Street.
- This entrance gives access to the Information and Tourist Centre.
- The entrance area/door is clearly signed.
- This entrance sign says 'Tourist Information'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 114cm.
Reception (Information and Tourist Centre)
- The reception point is located ahead as you enter.
- The reception point is approximately 4m (4yd 1ft) from the entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is 121cm .
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system at the reception point.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- The type of flooring in the reception area is tiles.
- There is not a waiting area close to the reception point.
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- The sound enhancement system was tested and working at time of survey (September 2021).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) for public use.
- The nearest accessible toilet(s) is/are located next door in the toilet block.
Standard Toilet(s)
- Standard toilet facilities are not available.
- The nearest standard toilet(s) is/are located next door in the toilet block.
Related Access Guides (Liverpool ONE)
- To view other AccessAble access guides that are related to this one please use the links below.
- Liverpool ONE - Ground Level - South John Street / Wall Street link (new tab) - click here
- Liverpool ONE - Ground Level - Paradise Street / College Lane / Peter's Place link (new tab) - click here
- Liverpool ONE - Upper Level - South John Street link (new tab) - click here
- Liverpool ONE - Terrace and Chavasse Park link (new tab) - click here
- Liverpool ONE - Toilets link (new tab) - click here