Access Guide
Introduction
- Services / facilities within the building include a One Stop Shop, Youth Zone, Payment Point, Housing Bidding Point, Telephone Point, and an Information Advice and Guidance Service and 4 Meeting Rooms available to hire.
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Comments
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- Please refer to the Library's website for a full list of the activities and meetings held at this venue.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Dagenham Dock.
- The nearest underground station is Dagenham Heathway.
Opening Times
- Monday 09:00 - 19:00.
- Tuesday 09:00 - 19:00.
- Wednesday 09:00 - 19:00.
- Thursday 09:00 - 19:00.
- Friday 09:00 - 17:00.
- Saturday 09:00 - 17:00.
- Sunday Closed.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Heathway Multi-storey Pay and Display.
- The car park is located within the Heathway Shopping Centre.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- On street Blue Badge parking is located in Dagenham Avenue.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- Standard marked parking bays are located in Dagenham Avenue.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There are 4 on street Blue Badge bays available in Dagenham Avenue.
- This parking area is a long strip which requires you to parallel park.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is step-free access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 210cm.
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Comments
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- There are security barriers just beyond the entrance door which have a width of 190cm between them.
Reception (Ground Floor)
- The desk/counter is 5m (5yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a portable loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service(s).
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Library
- This library does have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- The library does have computers with accessible software.
- Accessible software includes Zoomtext.
- Auxiliary aids are available for computer users.
- A large text keyboard is / are available.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located to the rear of the venue.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1.
- The lift is approximately 25m (27yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 140cm x 141cm (4ft 7in x 4ft 8in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Reception (First Floor)
- The desk/counter is 2m (2yd 7in) from the lift.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
Standard Toilet(s) (First Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the first floor.
- The female and male toilets are approximately 18m (19yd 2ft) from the first floor lift.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are bright.
Changing Places (Ground Floor)
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Location and access
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- The facility is located at the rear of the venue, to the right of the lift.
- The facility is approximately 30m (32yd 2ft) from the main entrance.
- There is level access to the facility.
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Dimensions and features
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- You do need a key for the facility.
- It is a radar key.
- The key can be obtained from a member of staff at reception.
- The door opens outwards.
- The width of the door is 90cm (2ft 11in).
- The dimensions of the facility are 225cm x 310cm (7ft 5in x 10ft 2in).
- The facility changing bench height is adjustable.
- The facility changing bench is free standing.
- The length of the facility changing bench is 188cm (6ft 2in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet has a transfer space on both sides.
- The transfer space on the left as you face the toilet is 200cm (6ft 7in).
- The transfer space on the right as you face the toilet is 85cm (2ft 9in).
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall mounted grab rails are on the left.
- Drop down rails are provided for the toilet.
- As you face the toilet the drop down rail(s) is/are on the right.
- The type of wash basin is fixed.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is not available.
- The facility has a non-slip floor.
- A functioning emergency alarm is not available.
- It is tied up and out of reach (higher than 10cm (4") from the floor).
Accessible Toilet (First Floor)
- Accessible toilet facilities are available.
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Location and Access
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- This accessible toilet is approximately 18m (19yd 2ft) from the first floor lift.
- The accessible toilet is located on the first floor.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff at reception.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.
- Home visits / services are available.