Access Guide
Introduction
- Services / facilities within the building include Costcutter.
- Costcutter link (new tab) - click here.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Barking.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The car park is located at the junction of Cambridge Road and Linton Road.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Front Right Entrance)
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Entrance
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- This information is for the entrance located at the front right of the venue.
- There is step-free access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 310cm.
Outside Access (Front Left Entrance)
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Entrance
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- This information is for the entrance located at the front left of the venue.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 310cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located leading from the pavement to the entrance.
- The gradient of the ramp/slope is slight.
Reception (Ticket Office)
- The desk/counter is 22m (24yd 2in) from the front right entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Ticket Barriers
- The ticket barriers are located straight ahead just after you enter via the front right entrance and to the left of the ticket office.
- The standard ticket barriers open automatically away from you and have an opening width of 62cm.
- The wide ticket barriers open automatically away from you and have an opening width of 106cm.
- The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
- There is a member of staff available at the ticket barriers for any assistance needs or queries.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Train Station
- There are generally 2 - 4 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The station is not staffed between 01.30-04.30.
- The office to obtain help is 35m (38yd 10in) from the front right entrance.
- This office is located to the rear of the main concourse.
- There is a ticket office.
- The ticket office is located to the left as you enter via the front right entrance.
- The ticket office is 15m (16yd 1ft) from the front right entrance.
- The train companies operating from within this station are C2C.
- The train companies that operate within this station include:.
- Please click here for access information for C2C.
- There is a taxi rank at the station.
- The taxi rank is located to the right as you face the station.
- The taxi rank is 15m (16yd 1ft) from the front right entrance.
- Shops and services within the station include Costcutters, a cafe, florist, dry cleaners, newsagents, jewellers and internet café.
- All key concourse shops and services have level access.
- There are 8 platform(s) in the station.
- The platform(s) accessed by lift is / are 1 and 2.
- The platform(s) accessed by ramp / slope is / are 1, 2, 3, 4, 5, 6, 7 and 8.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4, 5, 6, 7 and 8.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1, 2, 3, 4, 5, 6, 7 and 8.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, ask at the ticket office or speak with a member of staff.
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Comments
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- Platform 1 can be accessed by lift from the concourse.
- Access between all platforms is via a steep sloped subway.
- Alternatively, there is stepped access to all platforms from the concourse.
- Assistance can be provided by platform staff to get on and off the trains.
Level Change (Platforms)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading down to the platforms from the concourse.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Lift
- There is a lift for public use.
- The lift is located off the main concourse.
- The lift is a standard lift.
- The floors which are accessible by this lift are Concourse - Platform 1.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 22m (24yd 2in) from the front right entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 200cm x 280cm (6ft 7in x 9ft 2in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Level Change (Subway)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading to and from the subway.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
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Comments
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- The subway access is located at the end of each platform.
Platform 7 and 8 Waiting Room
- The entrance to the waiting room nearest the stairs has an 80cm wide ramp with handrails on both sides.
- The 80cm wide single door opens automatically by sliding.
- There is another entrance which has a 9cm step in front of it.
- The lightweight door opens away from you (push).
- The width of the door opening is 80cm.
- There is room for a wheelchair user to manoeuvre.
- All chairs are permanently fixed.
- Some chairs have armrests.
- Announcements are audible and visual.
- Lighting levels are bright.
- The waiting room / area does not have background music playing.
- There is space for an assistance dog to rest within the seating area.
- Vending machines are not available.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 50m (54yd 2ft) from the front right entrance.
- This accessible toilet is located at the rear of the main concourse, opposite the entrance to platform 5.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from staff at the security barriers.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 166cm x 212cm (5ft 5in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a push button alarm in this cubicle.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 76cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
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Comments
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- The accessible toilet is used as the standard female toilet.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located at the rear of the main concourse, opposite the platform 6 entrance.
- The male toilet(s) is/are approximately 40m (43yd 2ft) from the front right entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
Additional Info
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- Staff are available to help Monday - Friday 06:00 - 23:00, except for Christmas Day and Boxing Day.