Access Guide
Introduction
- Services / facilities within the building include a bar and restaurant.
- Services / facilities within the grounds include a driving range, 9 hole golf course and a short game practice area.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Dagenham.
- The venue is not situated on a road which has a steep gradient.
- The nearest mainline station is Chadwell Heath.
- The nearest underground station is Dagenham Heathway.
Opening Times
- Monday 07:30 - 21:00.
- Tuesday 07:30 - 21:00.
- Wednesday 07:30 - 21:00.
- Thursday 07:30 - 21:00.
- Friday 07:30 - 21:00.
- Saturday 07:00 - 20:00.
- Sunday 07:00 - 20:00.
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Comments
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- Winter opening times are Monday to Friday 9-9 and weekends 8-9..
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park type is open air/surface.
- There are 0 designated parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are loose chippings.
- The car park surface is loose chippings.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located to the front of the building.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 170cm (5ft 7in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading to the entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 1 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are shallow.
- The steps do not have handrails.
Outside Access (Greengate Entrance)
- This information is for the entrance located at the right side of the building.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 172cm (5ft 8in) wide.
Level Change (Greengate Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading to the entrance.
- The ramp or slope is permanent.
- The ramp does not have handrails.
Reception
- The reception desk is 5m (16ft 5in) from the main entrance.
- The desk is 5m (16ft 5in) from the main entrance .
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk does not have a lowered section.
- Lighting levels are medium.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are medium.
Restaurant Bar Internal (Crowlands Cafe)
- The following information is for the bar.
- Once inside, there is level access to the service.
- Full table service is not available.
- Food or drinks are ordered from the counter.
- Food or drinks can be brought to the table.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 9m (9yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 68cm (2ft 3in).
- The distance between the floor and the highest table is 105cm (3ft 5in).
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is varied hot and cold meals.
Toilet with Adaptations
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 6m (6yd 1ft) from the main entrance.
- This accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 138cm x 205cm (4ft 6in x 6ft 9in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 60cm (1ft 12in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is not fully functional.
- Disposal facilities are not available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 102cm (3ft 4in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located to the left as you enter.
- The female toilets are 3m (9ft 10in) from the main entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilets are located to the right as you enter.
- The male toilets are 8m (26ft 3in) from the main entrance.
- Inside the venue, there is level access to the male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located at the edge of the car park.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.