Access Guide
Opening Times (Station)
- Monday 05:15 - 23:30.
- Tuesday 05:15 - 23:30.
- Wednesday 05:15 - 23:30.
- Thursday 05:15 - 23:30.
- Friday 05:15 - 23:30.
- Saturday 05:15 - 23:30.
- Sunday 06:15 - 23:30.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Dagenham Dock.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the station.
- There is level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 600cm (19ft 8in).
Inside Access
- There is not level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- An accessible security gate is located to the right of the ticket barriers and is 75cm+ wide.
Level Change (Platforms)
- There is a ramp/slope to access this area/service.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 117cm (3ft 10in).
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Comments
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- This slope leads to platforms 1 and 2.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The station is not staffed between 00:00 - 05:15.
- The office to obtain help is 4m (4yd 1ft) from the main entrance.
- This office is located to the right as you enter.
- There is not a ticket office.
- The train companies operating from within this station are London Underground.
- The train companies that operate within this station include:.
- Please click here for access information for Transport for London.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1 and 2.
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1 and 2.
- The platform(s) accessed by ramp / slope is / are 1 and 2.
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Comments
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- There are indoor waiting rooms located in the middle of platforms 1 and 2, with step free access.
Waiting Room
- There is ramped/sloped access to the waiting room.
- The entrance is clearly signed.
- The waiting room door does/do contrast visually with its immediate surroundings.
- The door(s) is/are single, manual (away from you), with a width of 108cm.
- The door has a closer and maybe difficult for some to open.
- The type of flooring in the waiting room is vinyl.
- There is high colour contrast between the walls and floor.
- There is bench seating within the waiting room.
- There is a space for a wheelchair user to wait within the seating area.
- There are audible announcements in the waiting lounge.
- There is not a departure screen in the waiting room.
- There is not a hand sanitiser in this waiting room.
- The lighting levels are good.
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Comments
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- There is a similar door on the opposite side.
- There is ramp within the waiting area from the doors to the benches.
Level Change (Waiting Room)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located within the Waiting Room.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Comments
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- The accessible toilet was unavailable for public use at the time of the survey (25 October 2023).
Level Change (Accessible Toilet)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in front of the accessible toilet.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on Platform 1.
- The female and male toilets are approximately 50m (54yd 2ft) from the main entrance.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Comments
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- The standard toilets were locked at the time of survey.
Level Change (Standard Toilets)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the female and male standard toilets.
- There is/are 1 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are deep (18cm+).
- There is not a/are not handrail(s) at the step(s).
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
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Comments
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- Whenever services are running, station staff can accompany you to the train and help you on board and, if needed, can arrange for you to be met at your destination.