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Dagenham Heathway Underground Station

Heathway, Dagenham, Essex, RM9 5AN

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Access Guide

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Opening Times (Station)

  • Monday 05:15 - 23:30.
  • Tuesday 05:15 - 23:30.
  • Wednesday 05:15 - 23:30.
  • Thursday 05:15 - 23:30.
  • Friday 05:15 - 23:30.
  • Saturday 05:15 - 23:30.
  • Sunday 06:15 - 23:30.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Dagenham.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Dagenham Dock.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the station.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 600cm (19ft 8in) wide.

Inside Access

  • There is not level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • An automatic accessible gate is located to the right of the ticket barriers and is 75cm+ wide.

Level Change (Platforms)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately after going through the ticket barriers.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 117cm (3ft 10in).

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 4m (4yd 1ft) from the main entrance.
  • This office is located to the right as you enter.
  • There is a ticket office.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Opening Times View
    • Monday 06:00 - 19:00.
    • Tuesday 06:00 - 19:00.
    • Wednesday 06:00 - 19:00.
    • Thursday 06:00 - 19:00.
    • Friday 06:00 - 19:00.
    • Saturday 09:45 - 14:30.
    • Sunday 13:00 - 14:30.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) accessed by ramp / slope is / are 1-2.
  • Comments View
    • There are indoor waiting rooms located in the middle of platforms 1 and 2 with step free access.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • Whenever services are running, station staff can accompany you to the train and help you on board and, if needed, can arrange for you to be met at your destination.