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Dagenham Heathway Underground Station

Heathway, Dagenham, Essex, RM9 5AN

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Access Guide

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Opening Times (Station)

  • Monday 05:15 - 23:30.
  • Tuesday 05:15 - 23:30.
  • Wednesday 05:15 - 23:30.
  • Thursday 05:15 - 23:30.
  • Friday 05:15 - 23:30.
  • Saturday 05:15 - 23:30.
  • Sunday 06:15 - 23:30.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Dagenham Dock.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the station.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 600cm (19ft 8in).

Inside Access

  • There is not level access to the service(s).
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • An accessible security gate is located to the right of the ticket barriers and is 75cm+ wide.

Level Change (Platforms)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 117cm (3ft 10in).

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 00:00 - 05:15.
  • The office to obtain help is 4m (4yd 1ft) from the main entrance.
  • This office is located to the right as you enter.
  • There is not a ticket office.
  • The train companies operating from within this station are London Underground.
  • The train companies that operate within this station include:.
  • Please click here for access information for Transport for London.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1 and 2.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1 and 2.
  • The platform(s) accessed by ramp / slope is / are 1 and 2.
  • Comments View
    • There are indoor waiting rooms located in the middle of platforms 1 and 2, with step free access.

Waiting Room

  • There is ramped/sloped access to the waiting room.
  • The entrance is clearly signed.
  • The waiting room door does/do contrast visually with its immediate surroundings.
  • The door(s) is/are single, manual (away from you), with a width of 108cm.
  • The door has a closer and maybe difficult for some to open.
  • The type of flooring in the waiting room is vinyl.
  • There is high colour contrast between the walls and floor.
  • There is bench seating within the waiting room.
  • There is a space for a wheelchair user to wait within the seating area.
  • There are audible announcements in the waiting lounge.
  • There is not a departure screen in the waiting room.
  • There is not a hand sanitiser in this waiting room.
  • The lighting levels are good.
  • Comments View
    • There is a similar door on the opposite side.
    • There is ramp within the waiting area from the doors to the benches.

Level Change (Waiting Room)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located within the Waiting Room.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Toilet with Adaptations

  • Accessible toilet facilities are available.
  • Comments View
    • The accessible toilet was unavailable for public use at the time of the survey (25 October 2023).

Level Change (Accessible Toilet)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the accessible toilet.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the female and male standard toilets.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • Whenever services are running, station staff can accompany you to the train and help you on board and, if needed, can arrange for you to be met at your destination.