You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

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• Comments View
  • The nearest bus stops are on Pickford Lane.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Station Road, alongside the ticket office.
  • The car park type is open air/surface.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
  • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 30m (32yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is an additional car park on the opposite side of the tracks, off Station Approach (photographs 5 and 6).
  • This car park has a height restriction of 2.1m.
  • There are steep slopes from this car park to the Platform 2 entrance.
  • Blue Badge holders may park for free in any bay as long as the badge is clearly displayed.

You are on Outside Access (Main Entrance - Platform 1). Skip to the next section.

Outside Access (Main Entrance - Platform 1)

• This information is for the entrance located at the front of the ticket office building, on Station Road.
• There is level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 200cm (6ft 7in).

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• Comments View
  • There are steep slopes towards the entrance on Station Approach from both directions.

You are on Outside Access (Platform 2 Entrance). Skip to the next section.

Outside Access (Platform 2 Entrance)

• This information is for the entrance located on Station Approach.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are permanently held open.
• The width of the door opening is 140cm (4ft 7in).

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• Comments View
  • Although there is level access at the entrance, there are steep slopes on Station Approach, from Pickford Lane.
  • There are also steep slopes on the footpath linking Station Approach with Glengall Road.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 4m (4yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • The desk has a lower writing surface in front.
  • There is also an opening hatch to enable wheelchair users to exchange money/tickets etc more easily.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 20:00-06:10.
• There is a ticket office.
• The ticket office is located on the left as you enter.
• The ticket office is 3m (3yd 10in) from the main entrance.
• The train companies operating from within this station are Southeastern Railway.
• The train companies that operate within this station include:.
• Please click here for access information for Southeastern Railway.
• There is not a taxi rank at the station.
• Shops and services within the station include a newsagent in the ticket office and a coffee kiosk on Platform 1 in the mornings.
• All key concourse shops and services have level access.
• There are 2 platform(s) in the station.
• The platform(s) which has/have level access is / are 1 and 2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • A portable ramp is available to overcome the large step between the platform and trains.
  • Staff assistance is required.
  • Booking is advised.
  • There is a waiting room on Platform 1 with bench seats with armrests.
  • There are double doors into the waiting room.
  • One door is usually locked, giving a clear opening width of 71cm.
  • The second door can be unlocked if required.
  • There is a shelter with a nearby help point on Platform 2.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading from platforms 1 and 2 to the footbridge.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Footbridge). Skip to the next section.

Lift (Footbridge)

• There is a lift for public use.
• The lift is located on Platform 1.
• The lift is a standard lift.
• The floors which are accessible by this lift are Platform - Footbridge.
• The lift is approximately 25m (27yd 1ft) from the ticket office entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is an identical lift linking Platform 2 with the footbridge.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on platform one.
  • The female toilet(s) is/are approximately 20m (21yd 2ft) from the ticket hall entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform one.
  • The male toilet(s) is/are approximately 21m (22yd 2ft) from the ticket hall entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels in the male toilets are good.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in the portable toilet cubicles on Platform 2.
  • The shared toilet(s) is/are approximately 15m (16yd 1ft) from the Platform 2 entrance, or 40m from the footbridge lift.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located in the car park.
• A member of staff trained in BSL skills is not normally on duty.