Access Guide
Introduction
- The centre does not provide drop-in advice sessions.
- There is a short introductory gateway interview to help decide how you can be best advised.
- You may then be asked to make an appointment for further advice. .
- Telephone advice times may also be only for an inital assessment.
Opening Times (Gateway Initial Interview Sessions)
- Monday 09:30 - 12:30.
- Tuesday 09:30 - 12:30.
- Wednesday 09:30 - 12:30.
- Thursday Closed.
- Friday 09:30 - 12:30.
- Saturday Closed.
- Sunday Closed.
Opening Times (Telephone Advice Sessions)
- Monday 13:30 - 15:30.
- Tuesday 13:30 - 15:30.
- Wednesday 13:30 - 15:30.
- Thursday 10:00 - 13:00.
- Friday 13:30 - 15:30.
- Saturday Closed.
- Sunday Closed.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Erith.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Elrick Close.
- The car park is located off Queen Street.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 300cm x 490cm (9ft 10in x 16ft 1in).
- On street Blue Badge parking is located at the rear of the venue, on Elrick Close.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There are 4 blue badge bays in Elrick Close.
- These are 55m from the main entrance.
- There are moderate slopes on the footpath between the bays and the main entrance.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 100cm (3ft 3in) wide.
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Comments
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- The door is held open when the venue is open to the public.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading up to the building and in front of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does not have handrails.
- The width of the ramp or slope is 110cm (3ft 7in).
Reception
- The desk is 8m (8yd 2ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is low (76cm or lower).
- The lighting levels are bright.
- There is not a hearing assistance system.
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Comments
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- The reception desk is located in the waiting room.
- The waiting room seating is flexible.
- Some of the chairs have armrests.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played in the waiting area.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
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Comments
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- There are several private meeting rooms, in a range of sizes which open off the waiting area.
- The seating is flexible.
- Chairs with armrests are available.
Accessible Toilet
- There are not accessible toilet facilities within this venue.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.