Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Crayford.
- There is not a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park type is open air/surface.
- There is/are 3 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 400cm x 510cm (13ft 1in x 16ft 9in).
- The nearest designated bay is 35m (38yd 10in) from the main entrance.
- The furthest designated bay is 43m (47yd 1in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main doors open away from you (push).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 150cm (4ft 11in) wide.
Outside Access (Platform 2 Direct Entrance)
- This information is for the entrance located from Station Road.
- There is not level access into the venue.
- The main doors open away from you (push).
- The doors are single width.
- The doors are permanently held open.
- The door opening is 100cm (3ft 3in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open away from you (push).
- The doors are single width.
- The doors are permanently held open.
- The door opening is 135cm (4ft 5in) wide.
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Comments
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- The first gate has an encosure 110 x 145cm, but on the day of our visit the gate was open and it was possible to pass straight through.
- This entrance is not signposted from the road.
- The second gate is from the footpath to the platform.
- The footpath is 150m from the Station Road Gate to the platform entrance.
- There are on-street parking bays outside the shops close to this entrance.
- The bays are limited to 1 hour free parking.
Level Change (Platform 2 Direct Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located from the gate on Station Road to the platform 2 entrance.
- The ramp or slope is permanent.
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Comments
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- This is a long slope without landings.
- Station Road has moderate and steep slopes.
Reception (Ticket Office)
- The desk is 4m (4yd 1ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk has a lowered section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
Inside Access
- There is level access to the service.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 18:40-06:10.
- There is a ticket office.
- The ticket office is located on the right as you enter.
- The ticket office is 4m (4yd 1ft) from the main entrance.
- The train companies operating from within this station are South Eastern.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Accessible toilets are located on the main station concourse.
- There is not a wheelchair available to borrow.
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Comments
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- There is a bridge leading from Platform 1 to Platform 2.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 1.
- The platform(s) accessed by ramp / slope is / are 2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1.
- Accessible toilets are 25m (27yd 1ft) from the main entrance.
Level Change (Bridge)
- There are steps to access this area / service.
- The steps are located from Platform 1 to the bridge then down to Platform 2.
- There is / are 15+ step(s) to the area / service.
- The step(s) is/are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial, tactile and Braille signage on or near the toilet door.
- The accessible toilet is 25m (27yd 1ft) from the main entrance.
- The accessible toilet is located on Platform 1.
- There is not level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- The door opens outwards.
- The width of the accessible toilet door is 96cm (3ft 2in).
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 70cm (2ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is push.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- It is tied up and out of reach (higher than 10cm (4") from floor).
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are not available.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
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Comments
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- The toilet has an automatic powered door released by ticket office staff via the intercom next to the door.
- From the inside the lock is released by push button.
- The door is heavy, push outwards to exit.
- The toilet is only available when the ticket office is open.
Level Change (Toilet)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp or slope is 125cm (4ft 1in).
Standard Toilet(s)
- The accessible toilet is for the use of all customers.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are Text Relay aware.